Heinrich A
Milton Keynes,UK
Summary
A highly driven and motivated professional who takes pride in continuous growth, improvement, and performing to the highest standard. Comfortable stepping outside of a comfort zone and adapting to challenging situations in order to achieve success. Committed to setting high personal standards and working hard to meet them. Quick to learn, eager to develop new skills, and confident in understanding new systems while remaining calm under pressure. Brings strong communication skills, a consistently positive attitude, and the ability to build strong relationships. Works effectively both independently and as part of a team, with a clear focus on continued development and making a meaningful impact in every role.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Customer support specialist / Manget team WFH
DHL Economics
Milton Keynes
03 2025 - 2026.03
- Resolved customer issues by understanding complaints, identifying cause, providing suitable solutions, and following up to ensure resolution.
- Updated customer records and maintained accurate account information.
- Processed customer account adjustments and supported financial record accuracy.
- Prepared service reports by collecting and reviewing customer information.
- Assisted with order handling and product management.
- Supported additional tasks as required by business.
- Worked towards daily productivity targets of 60–80 emails and 30–50 calls.
- Mastered internal software tools, improving work speed considerably.
CSE Account Manager/Hybrid Remote Work
Matrix-Scm
Milton Keynes, BKM
2023.08 - 2025.02
- Acted as main point of contact for clients and suppliers via phone, email, live chat, and support systems.
- Supported over 100 organisations with vacancies, shift cover, compliance checks, timesheets, and day-to-day account management with a daily productivity of 6 to 8 meetings & 130 emails daily.
- Worked closely with managers and suppliers to ensure right candidates were placed and customer needs were met.
- Resolved queries quickly, maintained accurate records, and delivered strong customer service against performance targets.
- Provided customer training on internal systems and attended regular meetings to report on service performance.
- Carried out site visits when needed to support clients and maintain smooth operations.
Client Sales Advisor/Hybrid Remote work
Volkswagen Financial Services
Milton Keynes
2022.11 - 2023.06
- Worked in hybrid remote role as first point of contact for customer queries by phone, email, and written communication.
- Managed customer cases, updated account records, and handled daily admin tasks accurately and efficiently.
- Provided tailored support by understanding customer needs and using product knowledge to resolve issues.
- Negotiated payments and charges within company guidelines while maintaining customer satisfaction.
- Took ownership of cases, resolved issues where possible, and escalated more complex matters when needed.
- Used multiple systems confidently to manage accounts and deliver high standard of service.
Credit Card Account Research & Analytics specialis
TSYS
Milton Keynes
2022.02 - 2022.11
- Client Assistance: Supported clients experiencing financial difficulties by identifying best options or creating tailored payment plans to suit their circumstances.
- Payment Management: Ensured clients remained up to date with payments by collecting overdue payments
- Correspondence: Drafted and issued formal letters to inform customers about outstanding accounts and next steps.
- Call Handling: Managed inbound calls of KPI target from 150+ customers
- Payment Negotiation: Explained payment plan options, negotiated terms
- Vulnerability Identification: Identified vulnerable customers and escalated their cases to dedicated support teams
- Compliance Monitoring: Recognised cases of non-compliance and escalated them.
- Legal Action: Assisted in servicing court orders to recover outstanding payments when necessary.
- Telecom Debt Management
Night Shift Operative
Amazon
Milton Keynes
2020.03 - 2022.02
- When first started at Amazon, was warehouse operator and over time, became manual belt feeder and I naturally started to manage back of belt while other associates of mine were managing front belt, and this formed strong bond with colleagues.
- Would supervise associates at back of belt and would let them know what their task would be from beginning of shift till end.
- Would make sure that volume will be consistently moved from volume area to end of belt making sure belt is consistently on move.
- ADECCO STN 8
- Promoted to role of Office Assistant
Day Shift Operative
H&M
Milton Keynes
2020.04 - 2021.10
Shop Floor Layers Advisor
Ralph Lauren
Bicester Village
2018.10 - 2020.02
Sales advisor
Ralph Lauren
Bicester Village
2016.01 - 2018.10
Health Advisor (Call Handler)
NHS 111
Milton Keynes
2018.03 - 2018.06
Education
BTEC Art & Design level 3 - Technical Design
MK College
MiltonKeynes 2016.01 - 2019.01
Skills
- Multitasking
- Analytical Thinking
- Patience and composure
- Excellent Timekeeping
- Strong IT Skills
- Fast Learner with Ability to Adapt Quickly to Feedback
- Strong Multi-Software Knowledge
- Creativity
- Observant and Proactive
- Active Listening
- Confident and Professional Communication
Languages
English
Native
German
Intermediate
References
References available upon request.
Timeline
CSE Account Manager/Hybrid Remote Work
Matrix-Scm
2023.08 - 2025.02
Client Sales Advisor/Hybrid Remote work
Volkswagen Financial Services
2022.11 - 2023.06
Credit Card Account Research & Analytics specialis
TSYS
2022.02 - 2022.11
Day Shift Operative
H&M
2020.04 - 2021.10
Night Shift Operative
Amazon
2020.03 - 2022.02
Shop Floor Layers Advisor
Ralph Lauren
2018.10 - 2020.02
Health Advisor (Call Handler)
NHS 111
2018.03 - 2018.06
BTEC Art & Design level 3 - Technical Design
MK College
2016.01 - 2019.01
Sales advisor
Ralph Lauren
2016.01 - 2018.10
Customer support specialist / Manget team WFH
DHL Economics
03 2025 - 2026.03