Hein Htet Phyo
Bristol,UK
Summary
Final-year BSc Data Science and Artificial Intelligence student at UWE Bristol with practical experience in Python, SQL, machine learning, and data analysis gained through academic and personal projects. Developed AI and machine learning projects, including predictive models and app-based solutions from data processing to final output. Seeking a graduate Data Scientist role in the UK to apply technical, analytical, and problem-solving skills to real-world business challenges.
Overview
2
2
years of professional experience
Work history
Customer service representative
McDonald's
Bristol, England
2025.10 - Current
- Delivered efficient customer service in fast-paced environment while maintaining accuracy and professionalism.
- Worked with team members to resolve order issues quickly and support smooth daily operations.
- Followed hygiene, safety, and service procedures consistently under pressure.
Barista
The Coffee Bean & Tea Leaf
Yangon, Myanmar
2025.01 - 2025.07
- Prepared drinks efficiently while delivering friendly and professional customer service.
- Managed multiple orders during busy periods, strengthening time management and organisation.
- Maintained cleanliness, stock levels, and equipment readiness throughout shifts.
IT Support
GUSTO University
Yangon, Myanmar
2024.09 - 2024.12
- Provided first-line support for hardware and software issues.
- Assisted users in person and remotely, explaining technical issues clearly.
- Maintained IT equipment and supported smooth day-to-day operations.
Education
Higher National Diploma (BTEC level 4-5) - Computing
GUSTO College
Yangon, Myanmar 11/2022 - 11/2024
BSc (Hons) - Data Science and Artificial Intelligence
University of the West of England Bristol
Bristol, United Kingdom 09/2025 - 06/2026
International Foundation Diploma - Computing
GUSTO College
Yangon, Myanmar 07/2022 - 10/2022
Skills
- Technical Skills: Python, SQL, Java, pandas, and NumPy, with skills in machine learning, predictive modelling, data analysis, data visualisation, software engineering, and website development.
- Professional Skills: Strong communication, leadership, teamwork, problem-solving, attention to detail, and time management, growth mindset with ability to work effectively under pressure.
Technical Projects
AI-Powered Mood-Sensitive Music Recommender
- Developed an AI-based music recommendation system using Spotify datasets.
- Applied Logistic Regression, LightGBM, Random Forest, and cosine similarity for mood classification and top-5 song recommendations.
- Built a workflow covering preprocessing, feature scaling, mood prediction, and recommendation output.
Personalised IT Career Planner with Skill-Gap Insights and Course Recommendations
- Designed a prototype machine learning system to recommend suitable IT career paths based on user profiles.
- Planned features including skill-gap analysis, learning roadmaps, and curated course recommendations in a web app.
- Used a data-driven approach to support personalised career planning and decision-making.
FixIt – AI-Assisted Repair Support Application (Hackathon, GUSTO College)
- Developed an app concept to support home device repair for items such as refrigerators and air conditioners.
- Planned AI-supported fault guidance, repair shop recommendations, and technician contact features.
- Created the project during an innovation hackathon, focusing on practical problem-solving and user support.
Languages
Burmese
Native
English
Advanced
Timeline
Customer service representative
McDonald's
2025.10 - Current
Barista
The Coffee Bean & Tea Leaf
2025.01 - 2025.07
IT Support
GUSTO University
2024.09 - 2024.12
Higher National Diploma (BTEC level 4-5) - Computing
GUSTO College
11/2022 - 11/2024
BSc (Hons) - Data Science and Artificial Intelligence
University of the West of England Bristol
09/2025 - 06/2026
International Foundation Diploma - Computing
GUSTO College
07/2022 - 10/2022