Heike Palmer
Cwmbran,Torfaen
Summary
Adaptable professional with experience in retail, hospitality, and childcare. Proven ability to collaborate effectively within teams and work independently to achieve objectives. Strong interpersonal skills foster positive relationships, enhancing teamwork and customer service.
Overview
18
18
years of professional experience
Work History
Teaching Assistant in Secondary Schools
Apollo and local councils
10.2023 - Current
- Managed classroom behaviour, promoting a positive learning environment for all students.
- Enhanced student wellbeing by encouraging health, safety and good behaviour.
- Developed positive relationships with all students using a student-centred approach to practice.
- Contributed to the creation of a positive school culture, fostering respect, empathy, and a love for learning among students.
- Managed classroom behaviour by implementing effective strategies, maintaining a respectful and orderly environment.
- Monitored and reported on student progress to teachers, highlighting areas for improvement.
- Participated in staff meetings and professional development workshops, contributing to the enhancement of teaching practices.
- Offered students one-on-one assistance with class assignments and activities.
- Supported classroom teacher in planning and implementing educational activities, fostering a stimulating learning environment.
Head of Baby room
Henllys Village Nursery
05.2023 - 10.2023
- Maintained clean, safe working environments to eliminate accident risks.
- Built and maintained courteous and effective working relationships.
- Read with children to improve reading skills.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Communicated with parents to provide daily feedback about child's development and progress.
- Maintained cleanliness and order in children's living and play areas to uphold a healthy environment.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
Supply Teaching Assistant
Apollo Teaching Agency
11.2022 - 05.2023
- Supervised children during activities and play, helping maintain safety and proactively address behavioural problems.
- Maintained student safety inside and outside classrooms in line with school safeguarding policies.
- Managed classroom behaviour by implementing effective strategies, maintaining a respectful and orderly environment.
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Offered students one-on-one assistance with class assignments and activities.
- Provided 1:1 and group support for class activities and outdoor recreation.
Play Assistant
Treats and Play Limited
Cwmbran, Torfaen
08.2022 - 11.2022
- Managed bookings through the system, supervised children in the role play village, and facilitated baby group sessions to ensure a positive experience.
- Job role includes day-to-day running of a children's role play village and sensory room.
- Once children and parents are settled in my role is then to take drinks and food orders and make anything from hot drinks to sandwiches, baguettes and serving cakes.
- Processed customer payments accurately and settled bills to maintain efficient financial operations.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Cleaned and organised role play village at end of sessions, ensuring readiness for next activities and maintaining a welcoming environment.
- Cleaned up after activities to prepare rooms for next sessions.
- Reported faults and breakages to management, ensuring all play equipment was fit for purpose.
Food and Beverage Assistant
Celtic Manor Hotel
06.2018 - 08.2022
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Seated guests and took food and drink orders, served hot and cold beverages, and processed payments using micros system.
- Explained menu options to guests and took their food and drink orders.
- Cleared and relayed tables while managing high demand during busy breakfast service.
- Hosted and seated guests during afternoon tea service, ensuring smooth transitions and timely service.
- Then then make sure the guests are happy by checking on them regularly throughout service and making sure their drinks are topped up as requested.
Nursery Assistant
Henllys Village Nursery
05.2008 - 06.2018
- Planning and evaluating activities for children aged 0 to 4, ensuring the environment is safe and secure for the children, cleaning equipment, preparing snacks, seeing to daily hygiene needs and ensuring the children are happy and healthy daily.
Hot Counter/Checkout Assistant
Morrisons Cwmbran
01.2013 - 09.2017
- Served customers, managed cash handling, maintained cleanliness of checkout area, and operated self-scan, lottery, and cigarette counters, applying challenge 25 protocols.
- Processed customer transactions swiftly and accurately, enhancing checkout efficiency.
- Managed cash, debit, and credit card payments, maintaining accurate financial records.
- Scanned and weighed goods to calculate product costs.
- Applied discount codes and promotional offers correctly, ensuring customer satisfaction with pricing.
- Ensured checkout areas were clean, tidy, and organised during shifts.
- Maintained high standards of cleanliness and organisation within the checkout area, promoting a positive store environment.
- Assisted customers in locating products, answered questions, and provided product-related expertise to enhance shopping experience.
- Assisted customers with queries regarding products and services, improving customer satisfaction levels.
- Tracked inventory of checkout supplies, ensuring adequate stock levels to support smooth operations.
- Followed strict age verification protocols for restricted products, complying with legal requirements.
- Kept shop floor and storage areas neat and clean to enhance customer experience.
- Prepared and cooked hot food, ensured availability throughout shifts, monitored food temperatures, maintained cleanliness of service area, and recorded health and safety information to meet food standards.
Education
CACHE DIPLOMA LEVEL 3 - CHILDCARE AND EDICATION
COLEG GWENT
PONTYPOOL09-2008
GCSES -
CROESYCEILIOG COMPREHENSIVE SCHOOL
Cwmbran, TOF09-2003
Skills
- Classroom management
- Customer service
- Health and safety
- Time management
- Effective communication
- Adaptive problem solving
- Quick learner
- Punctual
- Team player
- Flexible
- Customer focused
- Helpful service delivery
- Multitasking efficiency
- Patience and empathy
- Trustworthy
Custom
I am a very social person who likes to keep busy. I have previously done first aid training and food safety, although these have lapsed. I would happily do them again for a position. My interests include making sure my children are happy, days out and activities for them, and spending free time with friends having food and drinks or going to the cinema.
Timeline
Teaching Assistant in Secondary Schools
Apollo and local councils
10.2023 - Current
Head of Baby room
Henllys Village Nursery
05.2023 - 10.2023
Supply Teaching Assistant
Apollo Teaching Agency
11.2022 - 05.2023
Play Assistant
Treats and Play Limited
08.2022 - 11.2022
Food and Beverage Assistant
Celtic Manor Hotel
06.2018 - 08.2022
Hot Counter/Checkout Assistant
Morrisons Cwmbran
01.2013 - 09.2017
Nursery Assistant
Henllys Village Nursery
05.2008 - 06.2018
CACHE DIPLOMA LEVEL 3 - CHILDCARE AND EDICATION
COLEG GWENT
GCSES -
CROESYCEILIOG COMPREHENSIVE SCHOOL