Heidi Ann Leake

• Manage end-to-end client journeys for personal and business leasing customers

• Consistently receive 5-star Trustpilot reviews for exceptional service and communication

• Act as primary point of contact for high-value finance agreements

• Handle sensitive financial data with strict confidentiality and compliance

• Coordinate documentation and supplier relationships within tight deadlines

• Deliver tailored solutions that result in strong repeat business and referrals

• Managed full customer lifecycle from enquiry to vehicle delivery

• Built strong long-term client relationships, contributing to high levels of positive public feedback

• Coordinated finance applications and liaised with multiple third-party providers

• Maintained meticulous administrative accuracy across contracts and compliance documents

• Delivered premium service in a fast-paced, target-driven environment

• Managed a portfolio of 350+ residential properties with full client accountability

• Hosted and conducted property viewings, delivering professional and engaging in-person presentations to prospective tenants

• Created welcoming, tailored viewing experiences aligned to individual client needs

• Built rapport quickly with clients, guiding them through the full rental journey

• Handled complex discussions and negotiations with diplomacy and professionalism

• Maintained strict confidentiality of financial and personal data

• Coordinated contractors and maintenance schedules to ensure seamless service delivery

• Using multiple property portals such as Alto, Jupix and Tennant Shop, accurately inputting information
• Preparing and typing property inventories and tenancy agreements and running all social media channels

• Weekend reception and showroom host alongside college studies
• Meeting and greeting customers by phone and in person in a professional and courteous manner

• Greeting customers in a professional and courteous manner, answering telephone calls promptly and courteously, taking accurate messages and passing on to the relevant person.
• Hosting VIP and new model launch events held within the dealership