Heidi Sutton
Preston,United Kingdom
Summary
Outgoing hospitality professional with strong interpersonal skills and proven sales experience. Committed to delivering personalized customer experiences and fostering guest relationships. Maintains a positive attitude under pressure while supporting team efforts to ensure exceptional service. Eager to further develop skills within the hospitality industry.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Barista
Rise
Preston
04.2025 - 11.2025
- Contributed to promotional activities by suggesting new menu items and seasonal specials.
- Demonstrated proficiency in operating espresso machines with precision and care.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Monitored inventory levels – ordered supplies when necessary avoiding stock-outs.
- Demonstrated beautiful latte art to enhance presentation of beverages.
- Offered personalised beverage recommendations, enhancing the customer experience.
- Demonstrated excellent knowledge of how to steam milk based on the beverage.
Bartender
Turtle Bay
Leamington Spa
03.2024 - 02.2025
- Demonstrated extensive knowledge of mixology and bar equipment.
- Maintained cleanliness and organisation of bar area to ensure compliance with health standards.
- Trusted with opening and closing bar operations.
- Accurately free poured to ensure consistent drink quality.
- Resolved customer complaints promptly to maintain good relationships.
- Crafted a diverse range of cocktails and beverages to meet customer preferences.
Bar Staff
JD Wetherspoon, Beckett’s Bank
Leeds
04.2023 - 02.2024
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Demonstrated extensive knowledge of spirits, wines, cocktails, and bar equipment.
- Assisted in training new staff members on bar procedures and customer interaction techniques.
- Provided exceptional customer service by engaging with customers and ensuring satisfaction.
- Collaborated with team members to ensure smooth service during peak hours and special events.
Waitress and Bar Staff
Gigi's
Preston
01.2021 - 01.2022
- Engaged with customers energetically while attending tables to enhance experience.
- Passed first aid and health and safety training to ensure compliance.
- Prepared tables for guests by setting up linens and silverware before arrival.
- Demonstrated strong knowledge of espresso machines and milk steamers to assist in beverage preparation.
- Collaborated with kitchen staff to ensure timely delivery of meals and beverages.
- Developed strong relationships with regular customers to enhance their dining experience.
Education
BTEC Extended Diploma - Art and design
Runshaw College
Leyland 09.2020 - 05.2022
GCSE - English Literature, English language, Mathematics, Science
Bishop Rawstorne Church Of England Academy
Preston 09.2014 - 05.2019
Skills
- Positive attitude under pressure
- Multitasking proficiency
- Latte artistry
- Milk steaming and frothing
- Menu creation
- Speed pouring technique
- Hygiene standards adherence
- Allergy awareness training
REFERENCES
Gianluca, Cianni, 01772816815, Gigi's, Tarleton
Timeline
Barista
Rise
04.2025 - 11.2025
Bartender
Turtle Bay
03.2024 - 02.2025
Bar Staff
JD Wetherspoon, Beckett’s Bank
04.2023 - 02.2024
Waitress and Bar Staff
Gigi's
01.2021 - 01.2022
BTEC Extended Diploma - Art and design
Runshaw College
09.2020 - 05.2022
GCSE - English Literature, English language, Mathematics, Science
Bishop Rawstorne Church Of England Academy
09.2014 - 05.2019