Heidi Standley

• Oversee the implementation of new housing CRM system across business during secondment role, unfortunately this was not implemented due to various reasons.
• Led initiatives in recruitment and retention strategies alongside resident engagement workshops.
• Authored and reviewed key policies, delivering training sessions company-wide.
• Managed Stage 1 and 2 complaints, ensuring compliance and fairness throughout process.
• Developed skills in policy writing, reporting analysis, and training delivery.
• Liaised with departments to resolve customer issues effectively.
• Facilitated team training to enhance complaint handling capabilities among colleagues.
• Escalated serious cases to management for prompt resolution.

• Managed three courts, two in the Clacton area and one in Great Dunmow, supporting residents to live independently while ensuring compliance with health and safety regulations.
• Delivered high-quality housing management services, including maintenance oversight and resident engagement programs.
• Developed strong relationships with the local community, organizing memorable events for residents.
• Mentored and supported new managers, providing guidance and hands-on training.

• Oversaw business operations, staff coordination, and service delivery to enhance efficiency.
• Conducted induction and training sessions for new care staff to ensure compliance.
• Led recruitment and training programmes, guaranteeing high-quality care services.
• Managed branch growth while supervising coordinators and care workers for optimal performance.

• Established and grew the Ipswich branch, managing financial resources and staff operations.
• Maintained service provision and built partnerships with local authorities and care workers.

Served as Branch Administrator at Colchester Branch, managing communication and time effectively.

Assisted in recruitment of new carers to strengthen branch staff.

Collaborated closely with office team to enhance operational support.

Provided administrative support in a company specialising in products for Disability Discrimination Act compliance.

Gained experience with IT systems for stock control, purchasing, and dispatching goods.

Assisted office manager and sales team in processing incoming sales orders and customer enquiries.

Issued quotes and managed general stock inquiries efficiently.

• Managed weekly rotas, liaised with families and social workers, and ensured quality care services.
• Progressed from part-time Care Worker to full-time Care Coordinator within months.
• Maintained effective communication with families and social workers to foster collaboration.

• Held position of Buyer for the Nursery and Toy Department for three Essex stores, developing management capabilities.
  1989 - 1990 Led a successful makeup concession at Debenhams, driving product visibility.
  1986 - 1989 Acted as Electrical Personal Care Specialist at Boots The Chemist, providing expert product knowledge.