Heidi Smith
Fort William,Highland
Summary
Reliable and friendly, bringing strong customer service skills and a keen interest in the outdoors. Demonstrates good communication and problem-solving abilities, combined with organisational skills. Committed to enhancing visitor experiences in a countryside Ranger role.
Overview
5
5
years of professional experience
Work history
Museum shop assistant
Treasures of the earth
Fort William, Highland
2022.11 - Current
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Engaged customers to create enjoyable in-store experiences and ensure satisfaction.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Maintained smooth operations during peak trading hours to support customer needs.
- Collaborated with team members to streamline operations and improve service delivery.
Waitress
The Bridge cafe
Spean Bridge, Highland
2022.04 - 2022.08
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Improved customer satisfaction by providing efficient and friendly service.
- Maintained a clean and organised dining area for customer comfort.
- Enhanced guest satisfaction through attentive and prompt service.
Waitress
The moorings
Fort William, Highland
2021.05 - 2022.03
- Demonstrated excellent multitasking abilities for a timely delivery of orders.
- Collaborated with kitchen staff to ensure accurate order fulfilment and enhance customer experience.
- Recommended specials and seasonal offerings, contributing to increased sales revenue.
- Ordered and stocked beverage supplies, ensuring theavailability of popular drinks for customer satisfaction.
- Ensured compliance with health regulations through effective cleaning practices in a dining area.
Education
SVQ Level 5 - Countryside Skills With Ranger Training
University of The Highlands And Islands
Fort William, Highland 2025.01 - 2025.06
Higher National Diploma - Wildlife and Conservation managment
University of the Highlands and Islands
Fort William, Highland 2025.11 -
Skills
- Customer engagement
- Visitor engagement
- First Aid certification
- Environmental awareness
- Wildlife conservation
- Wildlife identification
- Plant identification
- Tree identification
- Weather condition analysis
- Site patrolling
- Chainsaw certification
- Experience with off-road vehicles
Affiliations
- I am a keen reader ! I enjoy a good book whether it be fiction or something more factual.
- I also like to do nature photography when i'm out hiking, especially of any kind of wildlife/ plant species.
Timeline
Higher National Diploma - Wildlife and Conservation managment
University of the Highlands and Islands
2025.11 -
SVQ Level 5 - Countryside Skills With Ranger Training
University of The Highlands And Islands
2025.01 - 2025.06
Museum shop assistant
Treasures of the earth
2022.11 - Current
Waitress
The Bridge cafe
2022.04 - 2022.08
Waitress
The moorings
2021.05 - 2022.03