Heidi Smith

• Oversaw office budget to responsibly allocate equipment and resources.
• Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
• Managed daily operations by overseeing financials, key performance indicators and employee performance.
• Led negotiations with vendors and suppliers, securing favourable terms.
• Ensured smooth day-to-day operations with diligent oversight of office tasks.
• Coordinated team meetings for effective communication and project alignment.
• Processed invoices and purchase orders with high attention to detail.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
• Provided exceptional customer service, enhancing client satisfaction.
• Delivered excellent customer service by addressing queries promptly.
• Collaborated with team for improved customer service experience.
• Carried out day-to-day duties accurately and efficiently.
• Successfully delivered on tasks within tight deadlines.

I am a Literacy Intervention Assistant, I work with Lexonik, a high paced phonics programme in SEN, Lexonik has far exceeded expectations and produced a huge uplift in phonics and reading at Maplesden. I work with pupils that are low and some with reading ages of 5 years.

I have all EAL students triaged to me where I meet and assess their individual needs.

I work with individual case students, many that find accessing the curriculum very difficult. I work closely with 'The Education People' and mentor 'Young Interpreters scheme'

I Cover lessons in the absence of the teacher.

I plan many lesson.

I work closely with the safeguarding team.

• Created a purposeful learning environment, applying behaviour management strategies in line with school policy.
• Supported emotional and educational development of students with SEN challenges, including autism, ADHD and anxiety.
• Work with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
• Monitored student response to activities, conducting modifications to achieve optimal learning outcomes.
• Performed handwriting and PE activities to help students improve fine and gross motor control.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.
• Promoted inclusion of pupils, guaranteeing equal access to learning and development opportunities.
• Improved communication skills for non-verbal children, using non-verbal communication methods, such as Makaton and PECS.
• Helped students to thrive, using motivational techniques based on individual attention and reassurance.
• Built student self-esteem through positive encouragement, feedback and praise.
• Helped children with eating, dressing and other aspects of personal care while encouraging independence.
• Escorted and supervised students on educational visits and out-of-school activities.
• Observed children to identify changes in behaviour and reported such changes to classroom teacher.
• Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
• Identified signs of distress in students, resolving behavioural and emotional issues.
• Monitored students response to learning activities and modified appropriately to achieve intended learning outcomes.
• Supervised students during break times, lunchtimes and after school clubs.
• Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
• Created a friendly, positive and inspiring learning environment to facilitate interactions amongst students.
• Assisted students with a range of learning differences, including ADD, ADHD and Dyslexia to achieve their full potential for independence.
• Provided individual support during examinations.
• Marked students work following directions from class teacher.
• Prepared additional learning resources and aids to promote inclusivity in learning.
• Assisted students to reach social development milestones.
• Supported classroom teacher in monitoring, assessing and recording students progress.
• Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
• Monitored special group events and off-site field trips, guaranteeing pupil safety.
• Work with CPOMS and Bromcom for data and safeguarding.

• Supervised and evaluated employee performance, providing constructive feedback and identifying staff talent.
• Critical friend of school. EYFS responsibility.
• Devised long-term strategy for EYFS service provision.
• Controlled expenses, advising on efficient use of resources to minimise unnecessary costs.
• Developed and updated internal guidelines in Governing body.
• Allocated budgets to govern sensible decision-making with maximum Return On Investment (ROI).
• Coordinated consistent, high quality provision of education service.
• Completed duties to deliver on targets with accuracy and efficiency.
• Analysed data and information to identify issues and create tailored solutions.
• Wrote reports outlining staff observations.
• Supported the school to leave the RI status to achieve Good in Ofsted inspection.

• Engaged with stakeholders to build relationships and brand awareness.

• Drafted and distributed professional business letters and email correspondence.
• Updated files and records with precise system navigation.
• Addressed inquiries and responded via email or telephone follow-up.
• Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
• Maintained accurate and up-to-date databases containing confidential information.
• Managed queries in person, by phone and via email with exceptional customer care.
• Followed written and verbal procedures, completing tasks with accuracy and efficiency.

• Supported emotional and educational development of students with SEN challenges, including autism, ADHD and anxiety.
• Worked with SENCO to ensure effective planning and delivery of Individual Education Plans (IEPs).
• Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
• Built student self-esteem through positive encouragement, feedback and praise.
• Performed handwriting and PE activities to help students improve fine and gross motor control.
• Promoted inclusion of pupils, guaranteeing equal access to learning and development opportunities.
• Maximised class teacher productivity by preparing work and activities in advance of lessons.
• Monitored student response to activities, conducting modifications to achieve optimal learning outcomes.
• Created a purposeful learning environment, applying behaviour management strategies in line with school policy.
• Improved communication skills for non-verbal children, using non-verbal communication methods, such as Makaton and PECS.
• Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop literacy, maths and communication skills skills.
• Assisted students to reach social development milestones.
• Helped children with eating, dressing and other aspects of personal care while encouraging independence.
• Observed children to identify changes in behaviour and reported such changes to classroom teacher.
• Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
• Supported classroom teacher in monitoring, assessing and recording students progress.
• Escorted and supervised students on educational visits and out-of-school activities.
• Prepared additional learning resources and aids to promote inclusivity in learning.
• Supervised students during break times, lunchtimes and after school clubs.
• Worked with students in care programmes with help from relevant professionals on specific needs.
• Shared information about students with parents, other staff and internal and external agencies in line with shool policies.
• Assisted students with a range of learning differences, including ADD, ADHD and Dyslexia to achieve their full potential for independence.
• Identified signs of distress in students, resolving behavioural and emotional issues.
• Managed and monitored classroom stock and supplies.
• Monitored special group events and off-site field trips, guaranteeing pupil safety.

• Assisted Optometrists staff in preparing patients for sight test and Contact lens appointments.
• Dispensing of Single Vision, Bi focal and multifocal lenses, including Complex and hospital prescriptions.
• Confirmed patient details before dispensing spectacles, assisted in choosing frames to suit the customer's individual needs.
• Consulted Dispensing Opticians for additional advice on complex prescriptions.
• Answered telephones and provided information about order status, shop hours and day to day running.
• Kept reception and dispensing desks, and related areas clean, neat and organised.
• Received incoming orders, storing within correct, secure locations.
• Maintained confidential patient records in line with data protection laws.
• Counted and labelled prescriptions with correct item and quantity, advised customers of arrival or delays.
• Delivered professional advice over the counter, recommending appropriate products and explaining correct use of sundries .
• Identified high-demand and out-of-stock items for replenishment.
• Managed new stock deliveries, ensuring correct prescription and safe contact lens storage.
• Merchandised counters with attractive displays to increase sales. promoted luxury brands.
• Assisted with dispensing duties during busy periods to aid practice workflow.
• Processed incoming medication orders, checking inventories for supply requirements and reordering stock as necessary.
• Greeted customers and provided friendly, knowledgeable healthcare advice and service.
• Minimised patient waiting times through excellent prioritisation and multitasking.
• Cashing up and end of day book work.
• Spectacle repairs, and refitting of spectacles.
• Contact lens I and R lessons.
• Carried out some minor technician duties, tinted spectacles lenses in branch and was learning to glaze in store.

I worked as a Repair Clerk in the busy Maidstone 74 branch which was in Week Street. In this role I worked on Manager cover in Sheerness, Chatham, Hempstead Valley, Maidstone 312, Ashford, Bexleyheath, Folkestone and Sittingbourne. I balanced several tills and also worked 6am taking deliveries and worked every day in December. I was also given responsibility of customers clock, watch and jewellery.

I consider my years at Signet to have set me up the highest of Customer Service skills.

I had De Beers diamond training.

I was a keyholder.