Summary
Overview
Work history
Education
Skills
Editor for features page of QUB Student Newspaper
Editor of School Yearbook
Bronze Gaisce Award
University Societies
Timeline
Generic

Heidi Kidd

Tramore,Ireland

Summary

Offer strong communications skills, fast learning and a diligent and positive attitude. Demonstrate attention to detail and maintain an organised and efficient work ethic. Shows a knack for multi-tasking and managing fast paced environments. Maintains a friendly and outgoing personality.

Overview

3
3
years of professional experience

Work history

Barista

Costa Coffee
Sprucefield, Northern Ireland
09.2024 - 01.2025
  • While working at Costa Coffee, my barista and customer service skills developed
  • Enhanced bar efficiency by keeping work areas tidy and well-stocked.
  • Warmly greeted and served customers, promptly processing payments to minimise wait times.
  • Delivered exceptional service to customers for their enjoyment and comfort.

Waitress/Barista/Sales Assistant

Tramore Garden Centre
Tramore, Waterford
03.2024 - 08.2024
  • While working at Tramore Garden Centre, I gained a variety of skills
  • I was trained as a barista, learning how to make different hot drinks, giving me understanding of how to work coffee machines
  • I also learnt about plants, and how to pot and take of different varieties
  • I improved my customer service skills and learnt how to quickly and efficiently serve coffees
  • My time at Tramore Garden Centre has led me to attain new skills in gardening and coffee
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Verified completed orders and served guests at tables.

Waitress/Deli, Shop Assistant

Mezze
Tramore
04.2023 - 08.2023
  • Company Overview: a unique Middle Eastern café
  • While working in Mezze, I attained new skills in the food industry
  • My role included clearing and cleaning tables, and working under pressure in the summer months to organise seating and ensure the customers were content
  • I also spent time in the kitchen, learning how to prepare a variety of Middle eastern dishes
  • I learnt how to work in a kitchen environment, finding ingredients, preparing plates, sauces, sides etc, in a fast and pressurized setting
  • I developed customer service skills, able to maintain friendly and polite no matter the circumstance
  • Overall the past while working in Mezze has led me having many new skills


Receptionist

Edenderry Swimming Pool
Edenderry, Offaly
02.2022 - 08.2022
  • Over the 7 months I was employed at Edenderry Swimming Pool, I worked as receptionist
  • My responsibilities included taking payments, booking and cancelling lessons and welcoming clients for their lessons
  • I also had the responsibility of closing the till and system, leading to thorough experience in dealing with money and computers
  • I also gained cleaning skills, having duties every day for cleaning, including mopping, hosing down surfaces, and general cleaning
  • Embodied company values through friendly and reliable customer service.
  • Signposted other services where appropriate using industry knowledge and contacts.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Assisted with administrative tasks

Education

Friends School Lisburn
Lisburn, Co. Down
01.2018 - 01.2019

Junior Certificate - undefined

St. Mary’s Secondary School
Edenderry, Co. Offaly
01.2019 - 01.2022

Leaving Certificate -

Newtown School
Waterford, Co. Waterford
01.2022 - 01.2024

undergraduate degree - Politics and International Relations

Queen's University Belfast
Belfast
09.2024 -

Skills

  • Fast learner
  • Customer service skills
  • Ability to remain calm under pressure
  • Diligent
  • Waitressing
  • Trained as barista
  • Computer systems
  • Self-motivation
  • Timely and punctual
  • Adaptable and quick to learn
  • Effective communication skills

Editor for features page of QUB Student Newspaper

I am currently an editor for the features page of the Gown (Queen's Student newspaper). This role involves editing articles, administering advice, and assigning article topics. I also have done investigative journalism as part of this role, including interviewing. I also personally write articles on a variety of topics, and have a passion for political journalism.

Editor of School Yearbook

During my final year of secondary school I was co-editor of the 2023/2024 yearbook. This role involved brainstorming ideas for yearbook topics, organising events and public speaking. As co-editor I enhanced my interviewing, public speaking and organisation skills.

Bronze Gaisce Award

In 2022, I completed the Bronze Gaisce Award. This award pushed my out of my comfort zone and broadened my skill range. I was part of the ladies basketball club at my school. I completed a 25 km hike. I joined the Big Brother Big Sister programme as part of Gaisce, and was paired with younger students to support them. Myself and the team provided support to struggling youths and found myself benefitting from it, improving my communication and support skills.

University Societies

As well as the student newspaper, I am also a member of the politics society at Queen's Belfast, and enjoy attending events and learning more from my peers about past and current events.

Timeline

undergraduate degree - Politics and International Relations

Queen's University Belfast
09.2024 -

Barista

Costa Coffee
09.2024 - 01.2025

Waitress/Barista/Sales Assistant

Tramore Garden Centre
03.2024 - 08.2024

Waitress/Deli, Shop Assistant

Mezze
04.2023 - 08.2023

Receptionist

Edenderry Swimming Pool
02.2022 - 08.2022

Leaving Certificate -

Newtown School
01.2022 - 01.2024

Junior Certificate - undefined

St. Mary’s Secondary School
01.2019 - 01.2022

Friends School Lisburn
01.2018 - 01.2019
Heidi Kidd