Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
Generic
Heidi Hooban

Heidi Hooban

Manchester,England

Summary

Dynamic professional with expertise in retail sales optimisation and salon equipment maintenance, demonstrating exceptional customer service excellence and leadership development. Adept at problem-solving with a keen attention to detail, leveraging written and verbal communication skills alongside computer proficiency to drive business development. Skilled in conflict resolution strategies, social media marketing, and promotional planning, with a strong foundation in bookkeeping practices. Committed to advancing career goals through innovative business strategies and continuous professional growth.

Overview

24
24
years of professional experience
1992
1992
years of post-secondary education

Work history

Salon Owner

Unique Creations Hair & Beauty Lounge
Manchester
03.2017 - 08.2025
  • Managed day-to-day operations of the salon including opening and closing procedures, staff behaviour and customer intake procedures.
  • Managed inventory salon products by maintaining records of stock quantities on hand.
  • Scheduled staff to ensure adequate daily coverage based on customer demands.
  • Established word-of-mouth marketing campaign, discounting customer treatments following a referral and increasing client base by 45%.
  • Conducted bookkeeping and financial reporting duties including sales, inventory and customer reports.
  • Resolved customer complaints and provided solutions to staff disputes.
  • Insuring correct use of hair products in salon.

Customer Service Advisor

Avis Car Hire
Manchester
02.2015 - 03.2017
  • Ensured ethical behaviour and full compliance with company policies and UK regulations.
  • Assisted clients understand their personal claim coverage and limitations, applying expert product knowledge and skills.
  • Managed and maintained daily updates of the CIS, improving customer relationships by organising and automating communications and activities.
  • Used standard procedure to complete the order process from receipt of customer orders through to dispatch and then invoicing.
  • Resolved routine and complex client service issues in a thorough and expeditious manner, utilising sound judgment with an emphasis on courtesy.
  • Coordinated activities with local and international Customer Service divisions, interacting with external departments on common issues, with practical solutions.
  • Contributed to the development of client service systems, policies and procedures.
  • Gathered and interpreted customer feedback for continuous improvement of customer experience.

Direct Sales Agent

Virgin Media
Manchester
05.2011 - 02.2015
  • Followed up on leads and referrals resulting from field activity, while maintaining and expanding the database of contacts within the targeted organisations.
  • Demonstrated comprehensive product knowledge to close 30 plus deals within 28 days by tailoring offerings to customer needs.
  • Partnered with sales managers and channel changers to determine a strategic sales approach.
  • Established customer relationships by quickly responding to requests and resolving issues effectively.
  • Maintained solid relationships with customers through emails, phone calls and client service strategies.
  • Negotiated on the product specifics such as specifications, costs and deliveries with managers and customers.
  • Consistently exceeded monthly targets by 100%.
  • Represented and endorsed the company during events, exhibitions and demonstrations.
  • Presented products professionally and favourably, and highlighted best features.

Customer Sales Executive

BSKYB
Manchester
05.2007 - 04.2011
  • Generated new business utilising existing customer networks and following up potential leads.
  • Responsible for maintaining client relationships, ensuring usage and renewal of products and upselling where possible.
  • Utilised industry events as networking opportunities to attract clients and determine the specific needs of their business.
  • Performed outbound B2B cold calling to facilitate portfolio growth and lead generation.
  • Reported and tracked sales account targets making recommendations to improve sales performance and identify growth opportunities.
  • Managed all staffing requirements, including recruiting potential staff and arranging training and development.
  • Demonstrated a sales-focused approach to customer service, continually achieving goals and expanding customer base.
  • Increased overall productivity by working to understand the personal goals of team members, raising job satisfaction scores.
  • Devised processes to boost long-term business goals and increase profits.

Field Sales Executive

Virgin Media
Manchester
11.2005 - 06.2007
  • Established customer relationships by quickly responding to requests and resolving issues effectively.
  • Followed up on leads and referrals resulting from field activity, while maintaining and expanding the database of contacts within the targeted organisations.
  • Negotiated on the product specifics such as specifications, costs and deliveries with managers and customers.
  • Represented and endorsed the company during events, exhibitions and demonstrations.
  • Presented products professionally and favourably, and highlighted best features.
  • Maintained solid relationships with customers through emails, phone calls and client service strategies.

Passenger Service Supervisor

Monarch Airways
Manchester
05.2001 - 10.2005
  • Provided first class customer service to over 1000 customers daily, assisting with tickets and passenger services.
  • Coordinated comprehensive security screenings of passengers, including passport and visa verification, operating the metal detecting machines and wands.
  • Carried out baggage check-in for customers ensuring bags weighed under the legal limit and were correctly tagged for safe travel.
  • Assisted customers check in for flights and issued tickets and boarding passes.
  • Recorded all interactions and remedial actions taken throughout day to effectively track and evaluate services.
  • Kept track of updates and current events on various travel locations, informing clients of possible calamities or issues.
  • Responded to phone and email enquiries about travels quickly and accurately.
  • Dealt with complaints and refunds and found effective solutions for customers.
  • Advised clients on travel arrangements, visas and passports.

Education

GCSES - MATHEMATICS, ENGLISH, SCIENCE, HISTORY, P.E

Brookway High School

Skills

  • Retail sales optimization
  • Salon equipment maintenance
  • Customer service excellence
  • Leadership development
  • Problem solving skills
  • Attention to detail
  • Written and verbal communication
  • Computer proficiency
  • Conflict resolution strategies
  • Social media marketing
  • Bookkeeping practices
  • Promotional planning strategies
  • Business development

Personal Information

  • Age: 49
  • Hobbies: Exploring History, Walking, Gym, Socialising, Meeting new people
  • Title: Salon Manager

Timeline

Salon Owner

Unique Creations Hair & Beauty Lounge
03.2017 - 08.2025

Customer Service Advisor

Avis Car Hire
02.2015 - 03.2017

Direct Sales Agent

Virgin Media
05.2011 - 02.2015

Customer Sales Executive

BSKYB
05.2007 - 04.2011

Field Sales Executive

Virgin Media
11.2005 - 06.2007

Passenger Service Supervisor

Monarch Airways
05.2001 - 10.2005

GCSES - MATHEMATICS, ENGLISH, SCIENCE, HISTORY, P.E

Brookway High School
Heidi Hooban