Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Heidi Ham

Lincoln,United Kingdom

Summary

A highly organised professional with expertise in data protection, trauma management, operations management, and confidentiality maintenance. Demonstrates exceptional skills in written and verbal communication, reporting and documentation, and database administration. Adept at maintaining office records with precision and prioritising tasks effectively to enhance organisational efficiency. Career goals include advancing in roles that leverage strong organisational skills and contribute to the optimisation of operational processes.

Overview

33
33
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Visor Administrator

Lincolnshire Police
Lincoln, Lincolnshire
01.2018 - Current
  • Answering inbound phone calls, emails, relating to Court Convictions, enquires from other multi agencies, police forces and members of staff within my own force.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, weekends.
  • Offered friendly, efficient service and handled challenging situations with ease and professionalism
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • I am able to converse at all levels, from various multi agencies to senior management level . This could be when liaising with members of the justice system regarding court cases and results, to speaking with the Chief Constable regarding cases that require his signature
  • Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
  • Improved record keeping system with attention to detail and thoroughness.

Force control room operator

Lincolnshire Police
Lincoln, Lincolnshire
03.2003 - 05.2015
  • Updated electronic logs regularly for accurate record keeping.
  • Maintained calm environment, ensuring high-pressure situations were managed effectively.
  • Dispatched units to crime scenes, enabling immediate response.
  • Managed sensitive information with strict adherence to confidentiality regulations.
  • Compiled daily briefings for senior staff members using available data sources.
  • Implemented protocols with precision during crisis situations.
  • Monitored CCTV footage for potential security threats.
  • Gathered intelligence through diligent monitoring of various media channels.
  • Handled emergency calls to ensure public safety.
  • Supported Incident Command System operations to maintain workflow efficiency.
  • Logged incident reports accurately, maintaining a precise record of events.
  • Ensured timely responses by prioritising incoming calls based on urgency levels.
  • Liaised with police officers, facilitating effective incident resolution.
  • Assisted in incidents management for minimal disruption to public order.
  • Coordinated responses to emergency situations, ensuring rapid action taken.
  • Facilitated inter-departmental communication, enhancing overall operational efficiency.
  • Received telephone inquiries, answering questions with up-to-date information.
  • Processed information quickly in time-critical situations.

Police community support officer

Lincolnshire Police
Lincoln, Lincolnshire
09.2002 - 01.2003
  • Improved community safety by conducting regular patrols and liaising with local residents.
  • Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
  • Dealt with anti-social behaviour effectively, restoring peace in affected communities.
  • Coordinated with social services when dealing with vulnerable individuals or families at risk.
  • Ensured safer neighbourhoods with proactive crime prevention initiatives.
  • Supported police officers to achieve more effective law enforcement operations.
  • Assisted in reducing crime rates through intelligence gathering and evidence collection.
  • Provided reassurance to victims of crimes, delivering initial support and guidance.
  • Handled lost property reports quickly resulting in satisfied community members.
  • Fostered stronger relationships between police and public through open dialogue and transparency.
  • Handled minor offences for swift resolution without court proceedings.
  • Promoted crime prevention advice at local schools, enhancing student awareness of safety measures.
  • Increased trust within the community by providing a visible presence on the streets.
  • Advised local property, land and home owners on implementation of appropriate crime prevention strategies.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Kept sensitive intelligence safe and secure from unauthorised access.

Control room operator

Lincolnshire Ambulance Service (now EastMidlands)
Lincoln, Lincolnshire
02.1993 - 01.2002
  • Prioritised tasks efficiently for improved service delivery.
  • Demonstrated adaptability in diverse call situations for effective management.
  • Followed strict confidentiality guidelines faithfully, maintained caller privacy at all times.
  • Assured efficient call handling by using appropriate protocols.
  • Provided immediate telephonic assistance in emergency situations; saved lives.
  • Improved quality assurance by adhering strictly to procedures and guidelines.
  • Coordinated effectively with ambulance crews for swift response.
  • Maintained high level of accuracy to provide correct information.
  • Recorded detailed information accurately, facilitated successful intervention.
  • Collaborated closely with team members, achieved common goals.
  • Employed problem-solving abilities effectively for quick resolution of cases.
  • Liaised with other agencies smoothly to guarantee full support.
  • Utilised computer systems proficiently, ensured accurate data entry.
  • Managed distressing situations calmly for smooth operation.
  • Trained new staff on protocol adherence; improved overall performance.
  • Handled high-pressure scenarios competently, provided excellent service under stress.
  • Dealt with emergency calls, ensured timely help dispatch.
  • Delivered rapid response with effective decision-making skills.
  • Used calm phone manner to develop rapport and extract as much information as possible.
  • Supported callers through trauma, including accidents and death.
  • Dispatched emergency services for domestic violence incidents, home intrusions and life-threatening situations.
  • Liaised with emergency service personnel to enable quick responses to life-threatening situations.
  • Followed strict protocols to ensure compliance with safety regulations.

Education

GCSEs - Maths, English, Human Biology, Geography

Cordeaux High School
Louth
09.1982 - 07.1987

Skills

  • Data protection
  • Operations management
  • Confidentiality maintenance
  • Written and verbal communication
  • Reporting and documentation
  • Organisation and prioritisation
  • Highly organised
  • Maintaining office records
  • Database administration

Affiliations

  • I like reading and hiking

Certification

Currently trained as a work based First Aider - Certificate is current

Timeline

Visor Administrator

Lincolnshire Police
01.2018 - Current

Force control room operator

Lincolnshire Police
03.2003 - 05.2015

Police community support officer

Lincolnshire Police
09.2002 - 01.2003

Control room operator

Lincolnshire Ambulance Service (now EastMidlands)
02.1993 - 01.2002

GCSEs - Maths, English, Human Biology, Geography

Cordeaux High School
09.1982 - 07.1987

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Heidi Ham