Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Heidi Green

Bournemouth,Dorset

Summary

Experienced hospitality professional with a focus on delivering exceptional customer service in a fast-paced environment. Skilled in maintaining high standards of cleanliness, food and beverage presentation and ensuring customer satisfaction. Committed to creating a welcoming atmosphere and enhancing the overall customer experience.

Overview

12
12
years of professional experience
1
1
Certification

Work history

Jewellery designer and maker

Self employed
Bournemouth, Dorset
12.2020 - Current

Indiana Sun Jewellery - Designer and maker of fine jewellery.


  • Working with high-quality gold, silver and precious gemstones to craft unique pieces.
  • Creating new jewellery designs and modifying existing designs.
  • Product photography, designing a backdrop in keeping with the theme of my brand whilst taking high quality images to showcase my jewellery.
  • Social media managing, keeping a consistent social media presence to engage with my target audience, increasing traffic to my website to convert potential customers into paying customers.
  • Prioritising my brands integrity to ensure that my customers can shop with confidence and satisfaction.
  • Creating an eye catching display for my market stall in keeping with my brands theme.
  • Interacting face to face with my customers at market stalls, building relationships with existing and potential customers.
  • Managing and maintaining my website, SEO rankings and my online shops stock inventory. Providing a high quality user experience, utilizing my UI and UX design skills.

Cafe Manager

Kind Kitchen
Bournemouth, Dorset
01.2019 - 03.2020


  • Supported the cafe owner in improving operations to deliver quality customer service.
  • Liaised with suppliers to build and maintain excellent working relationships to ensure the smooth running of produce orders and deliveries.
  • Working collaboratively with the owner to develop menus using fresh, seasonal and organic produce.
  • Cultivated a welcoming atmosphere by warmly greeting customers and establishing strong rapport
  • Managed closing duties including restocking produce, cleaning and cashing up tills.
  • Managing a team of 6 staff, overseeing the hiring, training and professional growth of all employees.

Cafe assistant

Sukha Lounge
Bournemouth, Dorset
12.2018 - 06.2019
  • Welcoming customers with a smile, providing attentive service from arrival to departure.
  • Creating clean, hygienic cafe environments, continuously prioritizing adherence to food safety rules.
  • Clearing tables to remove dirty utensils and leftover food items.
  • Manning the till and processing and recording payments for orders.
  • Creating new, exciting and delicious food and drink recipes to add to the menu.
  • Managing closing duties including restocking produce, cleaning, cashing up and securing the premises.
  • Stock take and processing orders.

Cafe owner

Self employed
Bournemouth, Dorset
01.2015 - 10.2018


An organic raw food, plant based cafe.


  • Providing friendly, courteous service, maximizing positive customer satisfaction ratings.
  • Prioritizing busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food and service quality.
  • Putting together realistic budgets based upon actual costs and fees for effective business operations.
  • Training and mentoring 6 team members effectively, developing high-achieving, driven staff.
  • Enhancing new product awareness by posting engaging images to the business website and social media accounts.
  • Overseeing stock control and strategic ordering to ensure minimal waste.
  • Creating new food and drink recipes, keeping the menu fresh and exciting whilst also following the businesses core values of health, kindness and sustainability.
  • Developing business strategies to maximize revenue opportunities using available resources and capitalizing on consumer trends.
  • Using Microsoft applications and Quickbooks to organise the business finances and tax records.



Care assistant

Talbot Avenue
Bournemouth, England
09.2013 - 12.2014
  • Assisting in all aspects of personal care whilst retaining comfort and dignity.
  • Helping my client with day-to-day activities while consistently encouraging independence and self-belief.
  • Maintaining confidentiality and compliance standards for optimized patient care.
  • Administrative duties.
  • Using a hoist and wheelchair to support my client in his daily tasks.
  • Keeping my clients home clean and tidy and tending to his garden.
  • Administrating medication


Education

NVQ Level 2 - Silversmith

Poole College
Dorset
09.2010 - 06/2011

Certificate of Higher Education - Business

The Princes Trust
Dorset
01.2014 - 02/2014

GCSEs - Results available on request

Bishop of Winchester
Bournemouth, England
06/2005 -

Skills

  • Attention to Detail
  • Extensive hospitality background
  • Calm under pressure
  • Problem-solving
  • Team building
  • Food and beverage presentation techniques

Certification

Level 3 Food Hygiene - 2019

Level 2 Health and Safety - 2019

Driving License - 2020

Timeline

Jewellery designer and maker

Self employed
12.2020 - Current

Cafe Manager

Kind Kitchen
01.2019 - 03.2020

Cafe assistant

Sukha Lounge
12.2018 - 06.2019

Cafe owner

Self employed
01.2015 - 10.2018

Certificate of Higher Education - Business

The Princes Trust
01.2014 - 02/2014

Care assistant

Talbot Avenue
09.2013 - 12.2014

NVQ Level 2 - Silversmith

Poole College
09.2010 - 06/2011

GCSEs - Results available on request

Bishop of Winchester
06/2005 -
Heidi Green