Heidi Douglas

• Collaborated closely with chefs to ensure accurate order completion; improved kitchen-to-table efficiency.
• Demonstrated strong multitasking abilities by juggling multiple orders simultaneously without compromising on service quality or speed.
• Ensured smooth restaurant operations by coordinating with other team members effectively.
• Responded to customer queries with professionalism, ensuring satisfaction.
• Maintained high standards of cleanliness in the kitchen to adhere to health regulations.
• Resolved customer complaints swiftly and professionally; demonstrated excellent conflict resolution skills.
• Upheld a friendly and welcoming atmosphere for all guests through positive interactions.
• Worked efficiently under pressure during busy periods, ensuring seamless service delivery.
• Adapted quickly to changes in menu or restaurant policies; showed flexibility in learning new processes.
• Provided excellent customer service by promptly taking orders and serving food.
• Cleaned and set tables quickly after customers left to maximise restaurant capacity.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.

Train and support athletes to achieve their required level of certificate, by breaking down complex moves.

Working as a team to ensure maximum Health & Safety procedures are being followed.

Interacting with Parents/ Carers keeping them up to date with the progress being made to achieve their goals and/ answer any queries or concerns they may have.

Supporting young people by understanding individual needs and offering assistance.