Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Heidi Cross

Royston,Hertfordshire

Summary

Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.


Enthusiastic, motivated, considerate, mature individual with a bright outlook, willing to learn new skills as well as profit from previous experience.

Overview

29
29
years of professional experience
3
3
years of post-secondary education

Work history

Personal Assistant to the Director

Cross Financial Services
Royston, Hertfordshire
02.2010 - 06.2021
  • Processed mail, email and phone enquiries, minimising correspondence backlogs.
  • Professionally greeted clients and delivered friendly, knowledgeable assistance.
  • Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
  • Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
  • Prepared meeting rooms and event spaces to achieve successful client engagements.
  • Managed events, booked venue and sent invitations to guests.
  • Documented data and stored important records on database.
  • Copied, scanned and faxed documents to assigned recipients.
  • Applied best business practices and etiquette to comply with guidelines and procedures.
  • Prepared professional business correspondence on behalf of senior staff and organisation.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Screened incoming phone calls and relayed detailed messages.
  • Scheduled meetings, conferences and appointments.

Cabin Crew Member

British Airways
London Heathrow, Hounslow
02.1997 - 08.2008
  • Followed company regulations and rules promoting safe environment for both travellers and employees.
  • Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Administered first aid on passengers experiencing medical emergencies, such as fits and end of life emergencies.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Served food and beverages to passengers, consistently complying with airline health and safety standards.
  • Regularly monitored cabin throughout flight to verify security.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Maintained tidy area to support cleanliness and quality standards.
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Maintained calmness and composure during emergency situations.
  • Addressed questions and resolved issues and complaints.
  • Offered personalised assistance to pregnant, elderly and passengers with disabilities.
  • Greeted passengers upon boarding and exiting aircraft.
  • Promoted and sold duty-free goods to passengers.

Cabin Crew Member

Air UK
Stanstead Airport, Stanstead, Suffolk
03.1995 - 01.1996
  • Followed company regulations and rules promoting safe environment for both travellers and employees.
  • Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security.
  • Ensured smooth running of the cabin, serving as a facilitator between cabin crew and cockpit.
  • Followed company regulations and rules to promote a safe environment for travellers and employees.
  • Served food and beverages to passengers, consistently complying with airline health and safety standards.
  • Regularly monitored cabin throughout flight to verify security.
  • Participated in pre-flight meetings to comprehend duty and position of flight attendants during flight.
  • Directed passengers to assigned seats and provided pre-flight instructions.
  • Maintained tidy area to support cleanliness and quality standards.
  • Demonstrated in-flight safety regulations presentation to passengers.
  • Greeted passengers upon boarding and exiting aircraft.

Hotel General Manager

Skibound
L'Alpe d'Huez, France
03.1994 - 03.1995
  • Adhered to and upheld ski travel company policies and procedures to maintain compliant operations.
  • Led a team of 8 to ensure smooth management of day-to-day operations and uphold Skibound brand service standards.
  • Wrote end of shift reports to facilitate service continuity.
  • Stored cash floats and delivered secure banking procedures.
  • Actioned and resolved guest feedback to boost service quality.
  • Completed weekly front office rota to guarantee optimal cover for operations.
  • Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
  • Met health and safety guidelines to maintain compliant working environments.
  • Inspected rooms and reception areas to achieve pristine presentation and cleanliness.

Management Trainee

Disneyland Paris
Marne La Valle, France
02.1992 - 01.1994
  • Developed professional relationships with colleagues and managers to aid communication and consistency.
  • Contributed to achieving pre-established corporate priorities and values.
  • Assisted with day-to-day operations and completed assigned management tasks.
  • Liaised with managers, supervisors and other senior staff, communicating clearly and concisely.
  • Created written reports evaluating employee and department performance.
  • Increased knowledge of company policies, protocols and processes proactively.

Education

BTEC Dip - Hotel Management

Letchworth College
Hertfordshire
09.1987 - 06.1989

GCSEs -

Wardfreman School
Buntingford, Hertfordshire
09.1985 - 04.1987

Skills

  • Clean driving record
  • Excellent communication skills
  • Diary management
  • Strong interpersonal skills
  • Staff relations
  • Verbal communication
  • Customer friendly
  • Self-directed
  • Excel proficiency
  • Fast typing speed

Languages

French
Advanced

Timeline

Personal Assistant to the Director

Cross Financial Services
02.2010 - 06.2021

Cabin Crew Member

British Airways
02.1997 - 08.2008

Cabin Crew Member

Air UK
03.1995 - 01.1996

Hotel General Manager

Skibound
03.1994 - 03.1995

Management Trainee

Disneyland Paris
02.1992 - 01.1994

BTEC Dip - Hotel Management

Letchworth College
09.1987 - 06.1989

GCSEs -

Wardfreman School
09.1985 - 04.1987

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Heidi Cross