Heidi Cook Abbott
London
Summary
Hardworking and reliable individual with strong experience in hospitality, customer service, and team-based environments. Skilled in communication, problem-solving, and working efficiently under pressure through roles including The Walt Disney Company. Motivated to continue developing professionally while contributing positively to a team.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Co-Director
MCA Training and Event Cover Ltd
Flitwick
2019.08 - 2026.05
- Creating invoices, certificates and sending emails; communicating with clients and suppliers in a clear, polite and precise manner.
- Preparing kit for events and liaising with medical staff; making sure that events are staff and fully kitted. Preparing First Aid courses and booking them onto our in house system.
- Keeping diaries, booking system and calendar up to date with courses, events and meetings. Dealing with last minute schedule changes.
F&B Cast Member
Walt Disney World
Orlando, Orange County
2025.09 - 2026.05
- Delivered exceptional guest service across multiple operational roles within the United Kingdom Pavilion, including podium greeter, pavilion stocker, beer cart server, quick-service team member, and table-service waiter at Rose & Crown Dining Room.
- Engaged with guests from a wide range of cultural backgrounds, creating memorable experiences and “magical moments” through personalised interactions and outstanding customer service.
- Handled cash transactions and operated POS systems accurately while delivering efficient service in busy, high volume food and beverage locations.
- Maintained food hygiene, cleanliness, and health & safety standards in accordance with Disney operational procedures.
- Collaborated closely with team members across multiple operational areas to ensure smooth day-to-day pavilion operations, strong communication, and excellent service standards.
- Assisted in training and supporting new Cast Members, helping them adapt to operational procedures and Disney guest service expectations.
- Receivied multple recognitions for excellent guest service from guests, other cast members and leadership. Recipient of the Quarterly Awards for Non-Tipped Food and Beverage, for exceptional service.
Counterhand
Flitwick Fisheries Fish and Chip Shop
Flitwick
2022.05 - 2025.04
- Greeting and serving customers, wrapping the food and giving them the best customer service possible.
- Helping clean the store at the end of the shift; wiping down surfaces, restocking where needed and throwing out food and rubbish.
- Attend in-house training to be updated on industry rules and regulations.
General Assistance
Kids World
Bedford, Bedfordshire
2018.11 - 2020.06
- Keeping a clean and safe environment; wiping tables, sweeping floors and picking up toys from the main area and putting them back in the play area.
- Working on the dishwasher and cafe counter; serving drinks, taking food orders and running food from the kitchen to the tables.
- Running discos and parties for the children; doing the dances, choosing “best dancer” winners and engaging with the children making sure they are excited and having fun.
Pot Wash
Santa Pod Cafe
Wellingborough
2015.04 - 2015.10
- Collecting and cleaning trays, keeping the cafe clean throughout the day and washing the equipment.
- Cleaning cafe at the end of the day with co-workers; sweeping floors, wiping tables and mopping the floor.
Education
Level 6 Bachelor of Arts with Honours - Media Production
University of Bedfordshire
Bedford, Bedfordshire 2020.09 - 2023.07
UAL Level 3 Diploma - Performance and Production Arts
Bedford College
Bedford, Bedfordshire 2018.09 - 2020.06
GCSE - undefined
Redborne Upper School
Ampthill, Bedfordshire 2015.09 - 2018.06
Skills
- Teamwork
- POS Systems
- Problem Solving
- Detail Orientaited
- Time Management
- Great Communication Skills
- Excellent Organisation Skills
- Knowledge of Allergen Laws
- Effective Complaint Handling
- First Aid Delivery
- First Aid Techniques
- Advanced First Aid Certification
LANGUAGES
English
Native
AWARDS
Emergency First Aid at Work, Food Allergy and Cross Contamination Certificate, Various awards and trophies from hockey, Len Goodman Award in Ballet, Silver and Bronze medals in Ballet, Tap and Modern Stage dance, National Citizen Service
Affiliations
- Hockey
- Cricket
- Scriptwriting
- Film Making
Accomplishments
- Disney EPCOT Quarterly Awards - In recognition of outstanding and exemplary performance.
Certification
- First Responce Emergency Care (FREC) Level 3
References
References available upon request.
Timeline
F&B Cast Member
Walt Disney World
2025.09 - 2026.05
Counterhand
Flitwick Fisheries Fish and Chip Shop
2022.05 - 2025.04
Level 6 Bachelor of Arts with Honours - Media Production
University of Bedfordshire
2020.09 - 2023.07
Co-Director
MCA Training and Event Cover Ltd
2019.08 - 2026.05
General Assistance
Kids World
2018.11 - 2020.06
UAL Level 3 Diploma - Performance and Production Arts
Bedford College
2018.09 - 2020.06
GCSE - undefined
Redborne Upper School
2015.09 - 2018.06
Pot Wash
Santa Pod Cafe
2015.04 - 2015.10