Heidi Chapman Mercer
Portishead,UK
Summary
Accomplished professional with extensive expertise in the wellbeing and mental health arena, specialising in adult education training, group facilitation and workplace wellbeing. Positive and empathetic, brings strong communication and interpersonal skills, coupled with deep understanding of mental health principles and community engagement.
Demonstrates exceptional skills in developing and delivering engaging wellness and training programmes. Known for empowering diverse groups of individuals globally through tailored programmes; fostering positive and inclusive environments, and supporting comprehension and skill development.
Overview
19
19
years of professional experience
8025
8025
years of post-secondary education
Work history
Associate Trainer
This Can Happen, Platfform and Envesca
Global, UK
2023.06 - 2026.01
- Create and deliver bespoke specialist Mental Health and Wellbeing Training, Webinars and Keynotes
- Facilitate both online and in-person group support sessions and Mental Health Surgeries
- Train individuals and companies in Mental Health procedures to increase staff wellbeing, tailored to company needs.
- Deliver in-person and online MHFA Qualsafe Level 3, 2 and 1 qualifications.
- Monitor learner progress, offering feedback to management on additional training requirements.
- Improved staff training engagement through interactive sessions.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Organised activities to promote learning and student enjoyment.
- Helped students meet course goals by establishing clear objectives for lessons, units, and projects.
- Helped clients set and achieve health and wellness goals
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Prepared detailed training materials, ensured ease of understanding for all participants.
Mental Health Trainer, Keynote Speaker, and Workplace Wellbeing Facilitator
Ripples Wellbeing Limited
Portishead, Somerset
2021.08 - 2026.01
- Create, manage, and implement corporate Wellbeing Programs, Policies and Strategic Plans
- Train individuals and companies in Mental Health procedures to increase staff wellbeing, tailored to company needs.
- Deliver in-person and online MHFA Qualsafe Level 3, 2 and 1 qualifications.
- Monitor learner progress, offering feedback to management on additional training requirements.
- Improved staff training engagement through interactive sessions.
- Analyse training needs to determine learning styles.
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Proactively identified and solved complex problems related to employee training, management, and business direction.
- Hosted webinars with dynamic presentation style and presented masterclasses for large companies.
- Organized activities to promote learning and student enjoyment.
- Helped students meet course goals by establishing clear objectives for lessons, units, and projects.
- Tailored training modules for improved staff productivity.
- Devised unique training strategies to suit varied learning styles amongst employees.
- Facilitated open discussions during sessions, encouraged active participation from attendees.
- Handled logistical arrangements for off-site seminars and workshops efficiently.
Wellbeing Services Coordinator
Penny Brohn UK
Bristol, Avon
2022.06 - 2024.06
- To coordinate the development and implementation of a range of online and in-person Wellbeing projects at Penny Brohn UK.
- To take project management responsibility for in-person and online services
- To work closely with the Client Support Team and Services Administrator to ensure all parties remain fully aware of project development, in support of client queries.
- To liaise with the fundraising team as required on restricted funding projects, ensuring reporting obligations and deadlines are met, as well as other requirements as appropriate.
- To support the Medical Team with the coordination and management of student placements.
- To support the Partnerships and Outreach Lead in building understanding of, and potentially relationships with, other charities and organisations who offer wellbeing support for people affected by cancer.
- Developing and maintaining signposting resources and sharing information.
- Managed multiple projects, ensuring organisation and efficiency.
- Enhanced team productivity with efficient delegation of tasks.
Company Director
Bristol Ladies Rugby LTD
Bristol, Avon
2015.06 - 2021.06
CEO Bristol Bears Women
Bristol Sport
Bristol, Avon
2014.11 - 2021.06
Key Account Manager
White Stuff
Kennington, London
2013.09 - 2014.09
Wholesale Area Manager
White Stuff
Kennington, London
2008.02 - 2013.09
Commercial Manager
White Stuff
Bath, Avon
2007.09 - 2008.02
Area Manager and Area Account Card Specialist
Laura Ashley
Torquay, Devon
2006.10 - 2007.09
Education
Bachelor of Science - Psychology
University of Hertfordshire
Hatfield, HertfordshireNVQ Level 3 - Level 3 Award in Teaching and assessing Mental Health Qualifications, Level 3 Award in Education and Training, Assessing and Internal Quality Assurance
Qualsafe Awards
LondonNVQ Level 3 - Dealing with Stress, Anxiety and Depression in the Workplace
New Skills Academy
UK 2025.04 - 2025.04
Level 3 Award - Confidentiality in the Workplace, Health and Safety at Work, Fire Safety at Work, Lone Working
Virtual College
London 2024.05 - 2024.08
A Level - Biology, Chemistry and Psychology
South Dartmoor Community College
Ashburton, DevonTen GCSE - A-C
South Dartmoor Community College
Ashburton, DevonSkills
- Adult Education Trainer
- Wellbeing Practitioner
- Event Speaker
- Executive Management
- Strategic Development
- Account, territory, and client management
- Effective leader and negotiator
- Budget development
- Critical and creative thinking
- Communication skills
- Public speaking
- Programme development
References
- Felicity, Ashfield, Cost Control Lead for Alliance Dreadnought Programme - Ministry of Defense, Felicity.ashfield100@mod.gov.uk
- Emma, Moody, Head of Contracts - Mental Health and Learning Disabilities - NHS Bristol, Emma.moody1@nhs.net
Accomplishments
EntreConf Awards 2025 Health and Wellbeing Winner
Bristol Life Awards 2025 Health and Wellbeing Finalist
UK Business Awards 2024 Mental Health Programme
Timeline
NVQ Level 3 - Dealing with Stress, Anxiety and Depression in the Workplace
New Skills Academy
2025.04 - 2025.04
Level 3 Award - Confidentiality in the Workplace, Health and Safety at Work, Fire Safety at Work, Lone Working
Virtual College
2024.05 - 2024.08
Associate Trainer
This Can Happen, Platfform and Envesca
2023.06 - 2026.01
Wellbeing Services Coordinator
Penny Brohn UK
2022.06 - 2024.06
Mental Health Trainer, Keynote Speaker, and Workplace Wellbeing Facilitator
Ripples Wellbeing Limited
2021.08 - 2026.01
Company Director
Bristol Ladies Rugby LTD
2015.06 - 2021.06
CEO Bristol Bears Women
Bristol Sport
2014.11 - 2021.06
Key Account Manager
White Stuff
2013.09 - 2014.09
Wholesale Area Manager
White Stuff
2008.02 - 2013.09
Commercial Manager
White Stuff
2007.09 - 2008.02
Area Manager and Area Account Card Specialist
Laura Ashley
2006.10 - 2007.09
Bachelor of Science - Psychology
University of Hertfordshire
NVQ Level 3 - Level 3 Award in Teaching and assessing Mental Health Qualifications, Level 3 Award in Education and Training, Assessing and Internal Quality Assurance
Qualsafe Awards
A Level - Biology, Chemistry and Psychology
South Dartmoor Community College
Ten GCSE - A-C
South Dartmoor Community College