Heidi Cassidy-Eccles
Deeside,Flin
Summary
Highly skilled professional with expertise in organisational skills, time management, and communication. Demonstrates exceptional empathy and adaptability in fast-paced environments. Proven track record in delivering outstanding customer service. Committed to leveraging these competencies to achieve career growth and contribute effectively to team success.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Cleaner
Self employed
Deeside, Flintshire
02.2025 - 06.2025
- Kept communal areas tidy and well-organised for optimal functionality.
- Upheld privacy regulations whilst carrying out duties in sensitive areas such as hospital wards or care homes.
- Implemented sanitation procedures with industrial cleaning equipment in factory settings.
- Ensured customer satisfaction by addressing specific requests or concerns promptly.
- Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
Babysitter
Self employed
Deeside, Flintshire
01.2024 - 01.2025
- Established a supportive learning environment through educational games.
- Consistently delivered exceptional babysitting services, receiving positive feedback from parents.
- Utilised positive reinforcement strategies to promote good behaviour among children.
- Addressed physical and emotional needs of children, ensuring consistent comfort.
- Assisted children with homework, resulting in improvement in their academic performance.
Service dog trainer
Self employed
Deeside, Flintshire
01.2021 - 01.2024
- Participated in professional development workshops focused on animal behaviour and welfare.
- Collaborated with team members to ensure coordinated strategies in complex cases.
- Monitored training progress, adjusting methods to enhance outcomes.
- Upholded animal welfare standards throughout all training phases.
- Assisted in developing public awareness programmes regarding assistance dogs.
- Maintained comprehensive records documenting each dog's training progress.
Education
GCSEs - Health and social care, history and geography
Connah's Quay High Scholl
Connahs Quay, Flintshire 09.2019 - 06.2024
A-Levels - Level 2 health and social care
College
Deeside, Flintshire 09.2024 - 06.2025
Skills
Organizational skills
Time management
Communication skills
Empathy
Fast-paced environment adaptability
Customer service
Timeline
Cleaner
Self employed
02.2025 - 06.2025
A-Levels - Level 2 health and social care
College
09.2024 - 06.2025
Babysitter
Self employed
01.2024 - 01.2025
Service dog trainer
Self employed
01.2021 - 01.2024
GCSEs - Health and social care, history and geography
Connah's Quay High Scholl
09.2019 - 06.2024
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