Heidi Alpe

Responsible for the successful onboarding of clients onto the Plentific platform from contract signature through to stabilisation. Established and leading a team of 3 including onboarding & change management leads plus a functional consultant; introduced methodology and governance to drive improved outcomes.

• Collaborated with leadership to set priorities based on business needs, resource capacity & risk exposure
• Defined business case to secure program funding
• Established program structure, methodology & governance
• Created multiple-workstream implementation plan & sprint delivery framework
• Set up budget forecast & tracking model
• Managed cross-functional team of 40 members + 50 business SMEs
• Established strong relationships with key stakeholders, ensuring support for program initiatives
• Delivered regular program board presentations to C-suite
• Program tracking ahead of time & budget on exit and handover to internsl resource

• Global project leadership role for IFS' most complex & challenging field service implementations
• Successfully turned around failing projects during onboarding for leading windscreens replacement organisation & government contractor
• Led an integrated solution implementation for a global white & brown goods manufacturer; 3rd party contractor model with 4,000 technicians

• Recruited, onboarded & led 6 senior industry specialists across EMEA (telco, media, energy & insurance)
• Led transition from account portfolio to engagement model, including playbook creation
• Commercial impact from a $75m annual revenue portfolio: $10m license revenue growth, £6m services revenue growth, $4m license revenue protected & $36m license renewals influenced

• $14m license revenue customer portfolio specialising in telco, media & energy
• $3m license revenue protected for at-risk South African leading broadcast organisation; $1.5m protected for leading UK energy supplier
• 50% license revenue increased for Dutch telco
• Established & ran global escalation program, reducing volume of at-risk accounts by 80% & protecting $13m of global license revenue

• Led highest value and most complex implementation program in EMEA, for leading Swiss manufacturer
• Implementation team of 20 (vendor side) across EMEA & India
• Multi-phase Agile implementation; delivered on time & on budget
• Coached team project managers to improve delivery methods & outcomes across EMEA

• Led UK-based team of 2 Technical Architects, 2 Solution Architects & 2 Project Managers
• Supported Statement of Work creation / estimation efforts
• Project resourcing & team utilisation
• Project health oversight for in-flight projects
• Project steering & escalation point

• Led on-time and on-budget implementations of ServiceMax field service CRM
• Major projects included leading fire protection manufacturer, and telecom service provider; both 12+ month complex projects with high technician volumes

• ServiceMax (field service) implementation for leading UK fire protection manufacturer
• MRP implementation for Irish pharmaceutical manufacturer
• Engagement Lead for UK Salesforce Platinum partner; primarily UK-based media organisation Sales Cloud implementations
• Project manager for SunGard Financial Systems (now FIS): 3+ year engagement leading various IT projects including Service Cloud roll-out to 3k EMEA users

• Rolled out Onyx CRM across 9 offices in 7 countries
• Established core team of 2 developers and 1 tester/trainer
• Led continuous development including website integration, new forecasting process, management information reports, automated renewal process & billing system integration

• Global Field Marketing Director 2002-04 to 2003-11
• CRM Consultant 2001-09 to 2002-04
• EMEA Marketing Manager 1998-07 to 2001-07
• Marcoms Leader 1995-01 to 1998-07
• Marketing Assistant 1993-11 to 1995-01