HEENA SHAIKH
Forestgate,UK
Summary
Experienced Counter with strong customer service and cash handling skills. Adept at handling customer complaints and resolving issues. Proven track record of multitasking and maintaining high level of accuracy in fast-paced environments.
Possesses strong financial transaction accuracy and safe cash handling capabilities, complemented by expertise in stock management, product display designing, and customer service. Committed to continuous learning and improvement while confidently navigating store security measures and respecting cultural differences.
Overview
19
19
years of professional experience
14038
14038
years of post-secondary education
Work History
Counter Sales Assistant
Mansons pharmacy
Forestgate
01.2023 - 07.2024
- Operated point of Sales systems with efficiency.
- Maintained 95% customer feedback
- Designed and maintained merchandise displays by highlighting new inventory increasing sales
- Effectively prioritized wide range of tasks to properly manage inventory in compliance with NHS guidelines
- Utilised cash register efficiently, ensuring accurate billing.
- Improved customer satisfaction by providing prompt, friendly service.
- Demonstrated product knowledge for informed customer recommendations.
- Kept counter area well-stocked for seamless service delivery.
- Facilitated smooth checkout process to ensure customer satisfaction.
- Assisted in inventory management for optimal stock levels.
- Participated in loss prevention efforts, contributing to overall store security.
- Ensured cleanliness of counter area, maintaining professional appearance.
- Collaborated with team members effectively for smooth shop operations.
- Handled merchandise returns and exchanges with tact and efficiency.
- Processed card payments securely to prevent fraudulent activities.
- Resolved customer complaints professionally to maintain brand reputation.
- Managed till accurately, avoiding cash discrepancies at end of shift.
- Maintained orderly merchandising with regular shelf restocking.
- Maintained excellent client satisfaction by providing professional, courteous customer service.
- Verified age of customers when selling age-restricted items responsibly.
- Scanned goods using hand-held devices to record accurate stock volumes.
Design Consultant
RDC
London
08.2011 - 01.2013
- Assist brides and other clients to select merchandise and help them customize their orders and design their outfits
- Process orders efficiently and ensure meeting deadlines.
- Provide consultations to customers Bridal/ non bridal/ grooms
- Provide excellent customer service ensuring 100% customer satisfaction.
- Increased sales by 10%
- Participated in fittings and alterations, ensured perfect garment fit.
- Assisted in organising fashion shows, led to improved brand recognition.
- Worked closely with production team for seamless execution of designs.
Retail sales and Fashion Consultant
Chiffons London
London
01.2008 - 04.2010
- Assist clients to select merchandise and help them customize their orders and design their outfits
- Processing orders and ensure meeting deadlines
- Upon arrival of orders help them with their fittings/alterations, required if any
- Provide consultations to customers Bridal/ non bridal/ grooms
- Keeping record of all orders and ensure meeting deadlines
- Presented fresh fashion ideas to clients, increasing their wardrobe versatility.
- Maintained meticulous records of client measurements, purchases and preferences for future consultations.
- Enhanced brand image with personalised styling sessions.
- Successfully managed team of assistants, promoting positive work environment through clear communication and mutual respect.
- Improved visual displays in-store for enriched shopping experience.
- Boosted client satisfaction by offering tailored fashion advice based on individual style preferences.
- Coordinated with designers for creation of unique, fashionable garments.
- Developed strong relationships with clients through excellent communication and customer service skills.
- Utilised extensive knowledge of garment construction to guide clients towards high-quality pieces that suited their personal style.
- Attended fashion shows, events and trade fairs to adopt new trends for styling.
- Built rapport to maintain client loyalty and maximise customer spending.
- Sought cost-effective fashion pieces to align with strict budgets.
- Observed discretion and confidentiality to optimise client trust and enhance loyalty.
- Increased sales by 10%.
Human Resource Assistant
Tata Consultancy Services Ltd
Mumbai
05.2005 - 10.2006
- Liaison between employees and management
- Analysed and resolved personal grievances, labour disputes
- Was well informed of all HR policies (recruitment, separation, leaves, health insurances and other benefits) and their legal compliances
- Empathized with employees, gave them their required information and escalated their concerns to management
- Analysed various issues and grievances and accordingly recommended introduction of new HR system that minimized grievances and enhanced efficiency
- Managed over 50 calls per day.
- Aided in resolution of employee grievances, fostering healthier workplace culture.
Education
S.S.C - English, Maths, Physics, Chemistry, Biology
Maharashtra Board
Mumbai , IndiaH.S.C - Science
Maharashtra Board
IndiaMaster of Science - Zoology
Mumbai University
Mumbai, India05.2003
Haute couture bridal wear - Bridalwear
Central saint Martins
Granary square, LondonHaute couture embroidery - 3D Embroidery
London Embroidery School
Hanover Street , LondonDiploma in Dress Making - Dressmaking
Nirmala Niketan
Mumbai, IndiaDiploma in Fashion Designing - Fashion Design
B.D.Somani Institute of Fashion Designing
Mumbai, IndiaSkills
- Achievement oriented excellent negotiation and analysing skills
- Financial transactions accuracy
- Product display designing
- Customer Service
- Respecting cultural differences
- Multitasking under pressure
Accomplishments
- Participated in a workshop held at Cloth Manufacturers Association of India (CMAI).
- Secured second prize for Best Display of Dresses at the Annual Competition (college level).
- Participated as a backstage assistant for the Fashion show held at Hotel Intercontinental Grand, Mumbai; India for designer Neeta Lulla.
- Participated as a backstage assistant for the Fashion show held at The Grand Maratha, Mumbai, India; for Hakoba.
- Was promoted from the post to CRE to Sr. CRE in a span of 4 months.
Languages
Hindi
Fluent
English
Fluent
Urdu
Native
Affiliations
- Designing Fashion for women
Personal Information
- Available: Monday - Friday
- Date of birth: 03/07/83
- Nationality: British
Custom
Available upon request.
Timeline
Counter Sales Assistant
Mansons pharmacy
01.2023 - 07.2024
Design Consultant
RDC
08.2011 - 01.2013
Retail sales and Fashion Consultant
Chiffons London
01.2008 - 04.2010
Human Resource Assistant
Tata Consultancy Services Ltd
05.2005 - 10.2006
S.S.C - English, Maths, Physics, Chemistry, Biology
Maharashtra Board
H.S.C - Science
Maharashtra Board
Master of Science - Zoology
Mumbai University
Haute couture bridal wear - Bridalwear
Central saint Martins
Haute couture embroidery - 3D Embroidery
London Embroidery School
Diploma in Dress Making - Dressmaking
Nirmala Niketan
Diploma in Fashion Designing - Fashion Design
B.D.Somani Institute of Fashion Designing
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