HEENA HUSSAIN
Machine Learning Engineer
London,UK
Summary
Experienced Machine Learning Engineer with 5.5+ years of experience developing and deploying innovative AI solutions to solve complex business challenges. Architected a microservice for scalable chatbot deployment, reducing setup time. Built a retrieval-augmented application to enhance customer query responses, improving customer service experience. Designed a clustering system for analyzing service requests trends, reducing issue labeling time significantly. Collaborated with teams to integrate user-friendly interfaces, boosting usability. Skilled in creating scalable, high-performance systems, I deliver impactful AI solutions with exceptional reliability.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Software Developer2
Oracle
Bangalore, Karnataka
02.2022 - Current
- Developed and deployed a microservice enabling customers to integrate chatbots into their SaaS applications, significantly enhancing customer experience through NLP technologies.
- Leveraged Kubernetes, Docker, and cloud deployment technologies for efficient and scalable deployment of microservices, ensuring high availability and reliability of the chatbot service.
- Developed and deployed a custom Retrieval-Augmented Generation (RAG) application with Large Language Models such as Cohere, Llama and OpenAI, for multiple customers integrating structured and unstructured data sources like PDFs and corporate Knowledge Bases reducing time to resolve user queries by customer support agents.
- Designed and implemented an AI/ML-powered clustering application for analyzing and labeling service requests raised by customers, using clustering algorithms and Cohere LLM for labeling, enabling analysts to identify product issue trends with 90% accuracy and reducing manual analysis time by 40%.
- Built an evaluation framework for the RAG application using metrics such as relevancy, correctness with DeepEval, improving LLM answer quality by optimizing data retrieval and model performance.
- Collaborated with clients to optimize various AI-driven applications by tailoring data configurations, improving result accuracy and enhancing customer satisfaction
Software Engineer - AI Platform
LIght Information Systems Pvt. Ltd.
Pune, Maharashtra
06.2021 - 02.2023
- Worked on the development of a web application that automated the collection of data from various sources to generate valuable marketing insights.
- Utilized a combination of natural language processing (NLP) and data processing techniques to convert collected data into actionable insights.
- Designed and implemented REST APIs in Django for efficient data handling and integration within the web application.
- Designed and developed a data analysis dashboard for Twitter data, aiding clients in efficiently planning their social media strategy by leveraging NLP techniques to analyze tweet content and sentiment.
Software Engineer
Light Information Systems Pvt. Ltd.
Pune, Maharashtra
09.2018 - 01.2020
- Worked on development and deployment of various features for a marketing insights platform that collected data from different sources and converted it into useful insights using a combination of NLP and data processing. This platform helped the customer in making marketing decisions and strategies by providing insight into their competitors.
Education
Post Graduate Diploma - Big Data Analytics And Machine Learning
Centre For Development Of Advanced Computing
Bangalore 02.2018 - 07.2018
Bachelor of Engineering - Computer Science And Engineering
Oriental Instiute Of Science And Technology
Bhopal 08.2013 - 06.2017
Skills
Python
Hobbies
Reading
Learning new skills, tools and technologies.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
Designed and deployed 2 AI applications from Proof of Concept to production. The apps are being used by multiple customers in production, by either integrating it with their own SaaS applications or using it to automate their workflows.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Company CultureFlexible work hoursPersonal development programsPaid time offCareer advancementHealthcare benefitsQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Software Developer2
Oracle
02.2022 - Current
Software Engineer - AI Platform
LIght Information Systems Pvt. Ltd.
06.2021 - 02.2023
Software Engineer
Light Information Systems Pvt. Ltd.
09.2018 - 01.2020
Post Graduate Diploma - Big Data Analytics And Machine Learning
Centre For Development Of Advanced Computing
02.2018 - 07.2018
Bachelor of Engineering - Computer Science And Engineering
Oriental Instiute Of Science And Technology
08.2013 - 06.2017
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