Overview
Work History
Timeline
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HEATHER STEWART JOHNSTON

HEATHER STEWART JOHNSTON

Edinburgh,uk

Overview

27
27
years of professional experience

Work History

Customer Experience Agent

British Airways
Chicago, IL
04.2023 - Current
  • Aircraft Turnaround Coordinator- overseeing all ground operations to ensure a safe, secure, and ontime departure of an aircraft. Coordinating tasks like baggage handling, cargo loading, fueling, cleaning and catering. managing documentation, communication between the pilots and the engineers, flight crew and ground handling teams. Liaising with the control tour and ramp operations. In charge of triple A and weight and balance complaisance and documentation. preparing reports on delays and irregularities.
  • Operations Specialist - Flight plan preparation, Fuel density conversion and push back procedures for on duty Pilots. Flight schedules, Gate assignments, Crew Hotel and transport. Preparing the Loading instructions report as well as preparing and maintaining operational reports.
  • Am operation set up
  • Check-in Specialist
  • Gate Lead - Delegating the team to help with various tasks in the gate area.
  • Arrivals and baggage Specialist
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Trained new customer service agents.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.

English and Science teacher

United Nations High Commission For Refugees
kl, Kuala Lumpur
03.2019 - 12.2021
  • Science and English teacher for Myanmar refuges aged from 7 to 12 .
  • Communicated with students and parents regarding academic progress, assignments, and behavior.
  • Demonstrated positive and effective classroom management skills.
  • Planned, prepared, and taught lesson plans, giving students individual support.
  • Coordinated and collaborated with other faculty members during lesson plan development.

Administrator & French Art Teacher

La Petite Académie
Kuala Lumpur
07.2018 - 02.2019
  • Managed administrative tasks and oversaw the smooth operation of an international art school.
  • Conducted classes in French and English, adapting teaching methods for diverse learners.
  • Organized exhibitions and promotional events to increase student engagement.
  • Devised and implemented processes and procedures to streamline operations.

Home Care Assistant

Hemmesta Hemtjänst
Stockholm
08.2017 - 05.2018
  • Provided personalized care and companionship for elderly clients.
  • Assisted with daily activities, medical appointments, and mobility exercises.

Senior Cabin Crew

All Nippon Airways
London Heathrow
03.2005 - 02.2017
  • Delivered premium customer service to international travelers, including VIPs and corporate clients.
  • Utilized multilingual skills to assist passengers and enhance the customer experience.
  • Trained and supervised junior crew members to uphold company service standards.
  • Managed in-flight sales, promotions, and business-class services, contributing to increased revenue.
  • Ensured compliance with safety regulations and emergency protocols.

Casino Accounting Admin. Assistant & Cashier

Costa Victoria
Miami, FL
11.1998 - 07.2001
  • Managed financial transactions and customer interactions in a high-paced cruise environment.
  • Balanced cash books, prepared financial reports, and handled large cash volumes.

Timeline

Customer Experience Agent

British Airways
04.2023 - Current

English and Science teacher

United Nations High Commission For Refugees
03.2019 - 12.2021

Administrator & French Art Teacher

La Petite Académie
07.2018 - 02.2019

Home Care Assistant

Hemmesta Hemtjänst
08.2017 - 05.2018

Senior Cabin Crew

All Nippon Airways
03.2005 - 02.2017

Casino Accounting Admin. Assistant & Cashier

Costa Victoria
11.1998 - 07.2001

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HEATHER STEWART JOHNSTON