Heather Scurr
Mexborough,South Yorkshire
Summary
Results-driven Shift Manager with expertise in team leadership and customer support. Skilled in optimising shift efficiency and enhancing customer satisfaction through effective supervision and training. Managed cash handling processes with zero discrepancies while upholding quality standards in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Shift Manager
McDonald's
Denaby, South Yorkshire
11.2024 - Current
- Supervised team of 15 staff, delegating tasks and managing schedules to optimise shift efficiency.
- Coordinated kitchen and front-of-house teams, facilitating seamless service during peak hours.
- Resolved customer complaints with tact and diplomacy, turning dissatisfied guests into repeat customers.
- Instructed staff clearly, ensuring consistent production output.
- Managed cash handling processes, including till reconciliation and deposit preparation, with zero discrepancies.
- Monitored work throughout production phases, ensuring high quality standards.
- Planned and communicated daily manufacturing tasks and targets.
- Maintained workplace safety by observing occupational and environmental health requirements.
Crew Trainer
McDonald's
Denaby, South Yorkshire
04.2024 - 11.2024
- Trained new team members on operational procedures to ensure compliance and efficiency.
- Delivered hands-on coaching in food preparation techniques, maintaining high standards of hygiene and safety.
- Collaborated with junior employees to enhance food safety practices and customer service standards.
- Led by example, demonstrating exemplary customer service and work ethic to trainees.
- Maintained excellent customer satisfaction by ensuring employees provided excellent service.
- Cultivated knowledgeable employees by sharing techniques and skills related to company products.
- Greeted incoming customers with positive attitude and friendly service.
Crew Member
McDonald's
Denaby, South Yorkshire
08.2023 - 04.2024
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
- Delivered fast, accurate service, enhancing customer satisfaction.
- Processed payments efficiently, ensuring smooth transactions and accurate change.
- Managed multiple tasks effectively during busy periods, contributing to seamless service.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Completed cleaning and serving tasks to high-quality standards.
- Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
Customer Assistant
Kfc
Wath upon Dearne, South Yorkshire
12.2021 - 07.2023
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during peak shopping periods, ensuring minimal customer wait times and enhancing service experience.
- Collaborated with team to perform cashier duties, assist customers with product inquiries, and maintain cleanliness.
- Maintained clean and organised work area to create a pleasant shopping environment and uphold safety standards.
Care Assistant
Roman Court Nursing and Residential Home
Mexborough, South Yorkshire
09.2018 - 12.2021
- Provided personalised care and support to residents, enhancing their quality of life.
- Assisted with daily living activities, promoting independence amongst elderly clients.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Provided emotional support and companionship, building trusting relationships.
- Supported residents with mobility issues, using equipment safely to aid movement.
- Engaged in respectful communication to uphold dignity and foster trust with those in care.
- Maintained clean, hygienic environments to promote comfort and safety for residents.
- Documented care provided to maintain accurate, up-to-date records for continuity of care.
- Prepared and served nutritious meals, catering to diverse dietary requirements.
- Actively listened to patients' complaints and feedback, actioning improvements to continuously elevate quality of care.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
Customer Assistant
Kfc
Wath upon Dearne, South Yorkshire
04.2014 - 09.2018
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Resolved customer service enquiries promptly and accurately, enhancing customer satisfaction.
- Managed cash and card payments during peak shopping periods, minimising customer wait times.
- Collaborated as team member, handling cashier duties, assisting with products, and maintaining cleanliness.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Worked as team member, performing cashier duties, product assistance and cleaning.
- Addressed customer service enquires quickly and accurately.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
Counter Assistant
Thorntons and Hallmark
Mexborough, South Yorkshire
12.2010 - 01.2011
- Processed cash and card payments at checkout, ensuring accurate transactions and customer satisfaction.
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Maintained cleanliness and organisation of counter area, supporting store standards and customer experience.
- Wrapped and packaged prepared food for takeaway, enhancing presentation and quality for customers.
- Recorded customer requests accurately for order satisfaction.
Counter Assistant
Thorntons and Hallmark
Mexborough, South Yorkshire
11.2009 - 01.2010
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Processed cash and card payments at checkout, ensuring accurate transactions and customer satisfaction.
- Recorded customer requests to enhance order accuracy and service quality.
- Wrapped and packaged prepared food for takeaways, maintaining presentation standards and customer appeal.
- Maintained high levels of cleanliness and organisation within the counter area to uphold store standards.
Counter Assistant
Thorntons and Hallmark
Mexborough, South Yorkshire
10.2008 - 01.2009
- Processed cash and card payments at checkout, ensuring accurate transactions and customer satisfaction.
- Handled cash, credit, and debit transactions accurately, including end-of-day reconciliation.
- Recorded customer requests accurately, contributing to order fulfilment and customer satisfaction.
- Maintained cleanliness and organisation of counter area, supporting high store standards and enhancing customer experience.
- Wrapped and packaged prepared food for customer takeaways.
Bingo Assistant
Top Ten Bingo
Mexborough, South Yorkshire
06.2007 - 11.2007
- Announced winning numbers, facilitated payments to winners, and managed collections from losers to maintain operational efficiency.
- Processed cash transactions accurately, ensuring prompt handling of payments for bingo cards and other purchases.
- Communicated with customers to identify gaming needs and resolve complaints, enhancing service delivery.
Education
Mexborough comprehensive school
Mexborough1996
Skills
- Team leadership
- Customer support
- Conflict management
- Cash handling
Hobbies and interests
- I enjoy spending time with family , going out for walks , watching films ,coloring and doing cross stitch
Timeline
Shift Manager
McDonald's
11.2024 - Current
Crew Trainer
McDonald's
04.2024 - 11.2024
Crew Member
McDonald's
08.2023 - 04.2024
Customer Assistant
Kfc
12.2021 - 07.2023
Care Assistant
Roman Court Nursing and Residential Home
09.2018 - 12.2021
Customer Assistant
Kfc
04.2014 - 09.2018
Counter Assistant
Thorntons and Hallmark
12.2010 - 01.2011
Counter Assistant
Thorntons and Hallmark
11.2009 - 01.2010
Counter Assistant
Thorntons and Hallmark
10.2008 - 01.2009
Bingo Assistant
Top Ten Bingo
06.2007 - 11.2007
Mexborough comprehensive school