Heather Schofield
Harrogate
Summary
Psychology graduate with eight years’ experience supporting individuals with learning differences, complemented by a passion for photography and involvement in charity volunteering. Eager to begin a career in events, fundraising, and digital media. Started a small business from the ground up, demonstrating creativity and self-motivation. Proficient in photo/video editing, website development, and social media strategy, combined with excellent customer service and collaboration as a reliable team member.
Overview
9
9
years of professional experience
2029
2029
years of post-secondary education
Work history
Intervention Assistant
Stanton Vale School
Long Eaton, UK
09.2022 - 09.2025
- Provided individualised Music Therapy, Physiotherapy, hoisting, and feeding through an NG tube or PEG.
- Photographed students' milestones for documentation, sharing successes on Class Dojo and Earwig.
- Connected the school with A Good Thing Charity to secure donations from local businesses.
Customer Care Advisor
Boots
Beeston, UK
10.2021 - 07.2022
- Utilised CRM and Salesforce to update customer information and document call actions.
- Resolved customer complaints by drafting clear and concise email responses addressing concerns.
- Secured 100% on five Quality Assurance Checks, demonstrating consistent quality
Positive Behaviour Support Autism Practitioner
Priors Court
Thatcham, UK
06.2020 - 08.2021
- Collaborated with a multi-disciplinary team of Psychologists and Therapists in meetings to develop tailored healthcare plans.
- Served as main contact, coordinating daily activities, cleaning duties, and medication management.
- Conducted behaviour analysis using Microsoft Excel, and produced reports using Microsoft Word.
The Body Shop at Home Consultant
The Body Shop
06.2020 - 06.2021
- Developed lasting customer relationships that resulted in increased loyalty and repeat sales.
- Captured images and edited videos for social media to promote products and increase audience engagement.
- Organised virtual parties to showcase product offerings and provide skincare advice.
Support Worker
Time Together
Harrogate
10.2019 - 06.2020
- Enhanced access to leisure and voluntary work by organising day trips for individuals with disabilities.
- Promoted community engagement through hosting group activities, including games nights and afternoon tea.
- Maintained accurate records of care provided and communicated effectively with team members to ensure continuity of support.
Student Ambassador
University of Lincoln
Lincoln, UK
09.2016 - 06.2019
- Successfully set up and organised events and open days.
- Completed admin tasks, such as organising mail and making phone calls to congratulate new students.
- Photography Assistant for the Lincoln Santa Fun Run in 2016.
Education
Certificate of Higher Education - Google Digital Marketing and E-Commerce Professional Certificate
Coursera
BSc - Psychology
University of Lincoln
/2016 - /2019
A-Levels - Psychology, Health & Social Care, Art and Photography
Rossett Sixth Form
09.2014 - 06.2016
9 GCSEs graded A - C -
Rossett High School
09.2014 - 07.2016
Skills
- Event Management
- Photo & Video Editing
- Excellent Customer Service
- Creativity & Adaptability
- Time Management & Prioritisation
- Team Leadership & Collaboration
- Website Development
- Proficient in Microsoft Office Suite: Word Excel PowerPoint
- Social Media Marketing: Facebook Instagram LinkedIn TikTok
Volunteering
A Good Thing Charity - Emailed potential clients and wrote blogs to spread awareness of the needs for the Charities involved.
Shout UK - Level 5 Volunteer providing 24/7 Crisis Intervention for anyone of any age and any severity of concern, from loneliness to suicide.
Angloville - Supported adults and juniors improve their English language in an immersive, multicultural experience based in Poland.
Cancer Research UK - Raised £100 from a raffle organised through my small business.
Timeline
Intervention Assistant
Stanton Vale School
09.2022 - 09.2025
Customer Care Advisor
Boots
10.2021 - 07.2022
The Body Shop at Home Consultant
The Body Shop
06.2020 - 06.2021
Positive Behaviour Support Autism Practitioner
Priors Court
06.2020 - 08.2021
Support Worker
Time Together
10.2019 - 06.2020
Student Ambassador
University of Lincoln
09.2016 - 06.2019
A-Levels - Psychology, Health & Social Care, Art and Photography
Rossett Sixth Form
09.2014 - 06.2016
9 GCSEs graded A - C -
Rossett High School
09.2014 - 07.2016
Certificate of Higher Education - Google Digital Marketing and E-Commerce Professional Certificate
Coursera
BSc - Psychology
University of Lincoln
/2016 - /2019