Summary
Overview
Work history
Education
Skills
Volunteering
Timeline
Generic

Heather Schofield

Harrogate

Summary

Psychology graduate with eight years’ experience supporting individuals with learning differences, complemented by a passion for photography and involvement in charity volunteering. Eager to begin a career in events, fundraising, and digital media. Started a small business from the ground up, demonstrating creativity and self-motivation. Proficient in photo/video editing, website development, and social media strategy, combined with excellent customer service and collaboration as a reliable team member.

Overview

9
9
years of professional experience
2029
2029
years of post-secondary education

Work history

Intervention Assistant

Stanton Vale School
Long Eaton, UK
09.2022 - 09.2025
  • Provided individualised Music Therapy, Physiotherapy, hoisting, and feeding through an NG tube or PEG.
  • Photographed students' milestones for documentation, sharing successes on Class Dojo and Earwig.
  • Connected the school with A Good Thing Charity to secure donations from local businesses.

Customer Care Advisor

Boots
Beeston, UK
10.2021 - 07.2022
  • Utilised CRM and Salesforce to update customer information and document call actions.
  • Resolved customer complaints by drafting clear and concise email responses addressing concerns.
  • Secured 100% on five Quality Assurance Checks, demonstrating consistent quality

Positive Behaviour Support Autism Practitioner

Priors Court
Thatcham, UK
06.2020 - 08.2021
  • Collaborated with a multi-disciplinary team of Psychologists and Therapists in meetings to develop tailored healthcare plans.
  • Served as main contact, coordinating daily activities, cleaning duties, and medication management.
  • Conducted behaviour analysis using Microsoft Excel, and produced reports using Microsoft Word.

The Body Shop at Home Consultant

The Body Shop
06.2020 - 06.2021
  • Developed lasting customer relationships that resulted in increased loyalty and repeat sales.
  • Captured images and edited videos for social media to promote products and increase audience engagement.
  • Organised virtual parties to showcase product offerings and provide skincare advice.

Support Worker

Time Together
Harrogate
10.2019 - 06.2020
  • Enhanced access to leisure and voluntary work by organising day trips for individuals with disabilities.
  • Promoted community engagement through hosting group activities, including games nights and afternoon tea.
  • Maintained accurate records of care provided and communicated effectively with team members to ensure continuity of support.

Student Ambassador

University of Lincoln
Lincoln, UK
09.2016 - 06.2019
  • Successfully set up and organised events and open days.
  • Completed admin tasks, such as organising mail and making phone calls to congratulate new students.
  • Photography Assistant for the Lincoln Santa Fun Run in 2016.

Education

Certificate of Higher Education - Google Digital Marketing and E-Commerce Professional Certificate

Coursera

BSc - Psychology

University of Lincoln
/2016 - /2019

A-Levels - Psychology, Health & Social Care, Art and Photography

Rossett Sixth Form
09.2014 - 06.2016

9 GCSEs graded A - C -

Rossett High School
09.2014 - 07.2016

Skills

  • Event Management
  • Photo & Video Editing
  • Excellent Customer Service
  • Creativity & Adaptability
  • Time Management & Prioritisation
  • Team Leadership & Collaboration
  • Website Development
  • Proficient in Microsoft Office Suite: Word Excel PowerPoint
  • Social Media Marketing: Facebook Instagram LinkedIn TikTok

Volunteering

A Good Thing Charity - Emailed potential clients and wrote blogs to spread awareness of the needs for the Charities involved.

Shout UK - Level 5 Volunteer providing 24/7 Crisis Intervention for anyone of any age and any severity of concern, from loneliness to suicide.

Angloville - Supported adults and juniors improve their English language in an immersive, multicultural experience based in Poland.

Cancer Research UK - Raised £100 from a raffle organised through my small business.

Timeline

Intervention Assistant

Stanton Vale School
09.2022 - 09.2025

Customer Care Advisor

Boots
10.2021 - 07.2022

The Body Shop at Home Consultant

The Body Shop
06.2020 - 06.2021

Positive Behaviour Support Autism Practitioner

Priors Court
06.2020 - 08.2021

Support Worker

Time Together
10.2019 - 06.2020

Student Ambassador

University of Lincoln
09.2016 - 06.2019

A-Levels - Psychology, Health & Social Care, Art and Photography

Rossett Sixth Form
09.2014 - 06.2016

9 GCSEs graded A - C -

Rossett High School
09.2014 - 07.2016

Certificate of Higher Education - Google Digital Marketing and E-Commerce Professional Certificate

Coursera

BSc - Psychology

University of Lincoln
/2016 - /2019
Heather Schofield