- Gardening
- Painting
- Exercising
- Walking
Heather Russell
New Malden,Surrey
Summary
Confident and adaptable. Skilled in problem-solving, negotiation, and project management. Ready to bring enthusiasm and commitment to achieve client satisfaction.
Overview
20
20
years of professional experience
Work History
Account Manager
Pollen Crew
Wimbledon, London
08.2018 - Current
- Provided accurate quotes and pricing to facilitate informed customer purchase decisions.
- Prepared invoices for clients and freelancers.
- Tracked financial transactions to ensure accurate billing and timely payments.
- Managed cash flow to ensure financial stability.
- Resolved client issues promptly to maintain high satisfaction and loyalty.
- Delivered friendly service to enhance overall customer satisfaction and foster loyalty.
Medical Laboratory Technician
Genova Diagnostics Europe
New Malden , Surrey
08.2009 - 08.2018
- Fully competent running and maintaining the Bio-Rad Evolis plate analyser ensuring standards and controls are prepared for each analyte.
- Fully competent running and maintaining the Siemens Immulite 2000 XPI analyser ensuring analyte kits are currently adjusted and controls are passing.
- Fully competent running the Bio-Rad HbA1C cartridge testing device.
- Performs competently the ELISA method manually for in-house allergy profiles.
- Conduct quality control assessments using samples from external quality assessment services to ensure accuracy and reliability of results.
- Inspect samples, register information and tests onto the system, prepare samples for processing.
- Manage export, import, and manual entry of all results, ensuring timely reporting to doctors.
- Liaise with courier companies.
- Managed stock control of consumables and reagents. Placed orders for stock.
- Stock rotation to ensure expired items are destroyed.
- Liaise with laboratory coat dry cleaning service.
- Coordinate with external laboratories, clients, and referring practitioners on sample and results queries through database systems, email, and telephone to maintain clear communication.
- Deal with logistics department to ensure correct sample kits are despatched.
- Liaise with accounts department with regards to client payment queries.
- Communicated with sister laboratory in America to clarify sample-related queries.
- Follow procedures as written in the standard operating procedures to ensure the company complies with CPA and CQC.
- Liaise with quality control regarding changes to standard operating procedures.
Supplies Technician
Genova Diagnostics Europe
New Malden, Surrey
01.2007 - 08.2009
- Fully responsible for purchasing all stock and stationery for the company.
- Fully responsible for all collections and deliveries.
- Ensure stock rotation and monthly stock checks are carried out
- Developed and implemented logistics standard operating procedures to enhance operational consistency.
- Collated orders received via telephone, internet, customer website, and email, inputting customer information onto in-house system for streamlined processing.
- Printed request forms, picked, packed, and dispatched orders while ensuring accuracy of order information prior to sending.
- Coordinated with courier companies to resolve delivery issues and ensure timely order fulfilment. should problems arise with the delivery of orders.
Education
Higher National Diploma - Art and Design
Mid Cheshire College
Hartford, CHW01-1999
GCSEs -
Frodsham High School
Frodsham, CHW01-1995
Skills
- Data reporting
- Compliance adherence
- Quality Management
- Quality control checks
- Process optimization
- Standard operating procedures
- Logistics coordination
- Technical troubleshooting
- Sample handling
- Sample processing
- Sample preparation
- Sample collection
- Result reporting
- Health and Safety
- Equipment Maintenance
- Stock management
- Chemical handling
- Diagnostic Testing
Interests
Timeline
Account Manager
Pollen Crew
08.2018 - Current
Medical Laboratory Technician
Genova Diagnostics Europe
08.2009 - 08.2018
Supplies Technician
Genova Diagnostics Europe
01.2007 - 08.2009
Higher National Diploma - Art and Design
Mid Cheshire College
GCSEs -
Frodsham High School