Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Heather Oborne

Salisbury,Wiltshire

Summary

Accomplished professional with expertise in financial management, regulatory compliance, and payroll administration. Demonstrates proficiency in staff appraisals, recruitment, and training, alongside comprehensive knowledge of Practice Management Systems (PMS) training. Skilled in patient complaint management, aiming to leverage these competencies to enhance operational efficiency and patient satisfaction within a dynamic healthcare environment.

Overview

45
45
years of professional experience
1
1
year of post-secondary education

Work history

Practice manager

Avon Lodge Veterinary Group
Salisbury, Wiltshire
05.2021 - Current
  • Handled complaints professionally, resulting in increased patient satisfaction levels.
  • Launched a patient feedback program to improve service quality.
  • Ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
  • Coordinated staff training sessions to enhance skills and knowledge.
  • Oversaw procurement of office supplies for smooth day-to-day operations.
  • Increased patient engagement with implementation of educational materials around the practice.
  • Recruited high-quality medical and support staff to enhance service delivery.
  • Developed comprehensive operational policies to ensure regulatory compliance.
  • Managed staffing schedules, ensuring optimal coverage during peak times.
  • Promoted positive working environment with regular team meetings and communication.
  • Mitigated risks by enforcing strict health and safety protocols within the practice.
  • Enhanced practice efficiency by streamlining administrative processes.
  • Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
  • Communicated agreed practice policy to staff and introduced systems for support.
  • Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
  • Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.

Client Services Co-ordinator

Avon Lodge Veterinary Group
Salisbury, Wiltshire
08.2017 - 10.2020

Receptionist

Avon Lodge Veterinary Group
Amesbury, Wiltshire
05.2006 - 08.2017

Company secretary

Oborne & Andrews Plumbing and Heating Engineers
Upavon, Wiltshire
04.2000 - 12.2005

Administrative assistant

Wiltshire County Council, Social Services
Pewsey, Wiltshire
06.1990 - 03.1996

Shop Manager

Dallas Industries Ltd
Honeystreet, Pewsey, Wiltshire
10.1980 - 06.1990

Education

Shorthand & Typing - Business Studies

Salisbury College
Salisbury, Wiltshire
09.1979 - 07.1980

Skills

  • Financial management
  • Regulatory compliance
  • Payroll administration
  • Staff appraisals
  • Staff recruitment and training
  • Practice Management Systems (PMS) training
  • Patient complaint management

Affiliations

I enjoy completing crosswords and puzzles, spending time with family and friends, attending the gym twice a week and I have a great passion for anything animal related.

References

References available upon request.

Timeline

Practice manager

Avon Lodge Veterinary Group
05.2021 - Current

Client Services Co-ordinator

Avon Lodge Veterinary Group
08.2017 - 10.2020

Receptionist

Avon Lodge Veterinary Group
05.2006 - 08.2017

Company secretary

Oborne & Andrews Plumbing and Heating Engineers
04.2000 - 12.2005

Administrative assistant

Wiltshire County Council, Social Services
06.1990 - 03.1996

Shop Manager

Dallas Industries Ltd
10.1980 - 06.1990

Shorthand & Typing - Business Studies

Salisbury College
09.1979 - 07.1980

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Heather Oborne