Heather Normington
Earl's Court,London
Summary
University student with a strong passion for fashion, seeking a part-time hospitality role to further develop customer service and industry experience. Experienced in fast-paced, high-end environments, including fine dining, VIP events, silver service and immersive hospitality. Skilled in team leadership, guest relations, and delivering exceptional service under pressure, with a professional, adaptable, and personable approach.
Overview
6
6
years of professional experience
Work history
Waitress/Hostess for VIP guests
The Lost Estate
West Kensington
03.2025 - 05.2026
- Delivered exceptional front-of-house service to VIP guests in high-end immersive dining and theatre environment.
- Created premium guest experience through meticulous table presentation and attentive personalised service.
- Managed food and beverage orders for over 50 overs accurately and efficiently in fast-paced luxury hospitality setting.
- Accommodated special dietary requirements with precision, professionalism, and strong attention to detail.
- Resolved guest enquiries and service issues calmly and efficiently while maintaining high customer satisfaction.
- Adapted quickly to operational changes and high-pressure service demands without compromising service quality.
- Maintained excellent hygiene, cleanliness, and health & safety standards in line with industry regulations.
- Contributed to seamless and memorable guest experience through strong teamwork and communication skills.
Supervisor/Head Waitress
Goodwood
Chichester, West Sussex
07.2024 - 07.2024
- Led and supported team of plate and wine waiters within VIP hospitality environment.
- Delivered attentive, personalised service to high-profile guests throughout event.
- Maintained professionalism and efficiency during demanding 12-hour shifts.
- Ensured smooth service operations while upholding high hospitality standards.
Events Waitress
Appetite 4work Agency
03.2022 - 07.2023
- Provided hospitality support across high-volume events and fast-paced environments.
- Assisted with event coordination and backstage operations during live events and fashion shows.
- Worked collaboratively with multiple teams to ensure smooth event delivery.
- Adapted quickly to changing schedules and last-minute operational requirements.
- Demonstrated flexibility in shift timings as per event requirements maximising productivity.
Bar & Waiting Staff
The Sun Inn, Dunsfold
09.2020 - 10.2021
- Independently managed bar operations, including opening and closing procedures.
- Delivered food and beverage service while maintaining high customer service standards.
- Handled cash transactions, bookings, and stock management responsibly.
- Supported large-scale events including weddings, parties, and community functions.
- Assisted in training new staff members and supporting team operations.
Education
BA - Luxury Fashion Management and Marketing
Richmond American University London (RAUL)
London 9 2023 - 1 2027
A Levels - History, Law, Psychology
Godalming Sixth Form College
Godalming 9 2019 - 7 2021
GCSEs - English Literature, History, Science, Geography, Maths, Food Technology, English Language, Spanish
Priors Field School, Godalming
Godalming 9 2014 - 7 2019
Skills
- VIP customer service & guest relations
- Team leadership & coordination
- Communication & interpersonal skills
- Adaptability in fast-paced environments
- Attention to detail
- Professionalism & reliability
- Dietary requirements understanding
- Patience and composure
- Cleaning procedures competence
- Hospitality-Focused mindset
- Efficient tray carrying
- Excellent memory recall
- Silver service proficiency
- Tills operation
- Staff training capabilities
Other Details
- Full clean driving licence and my own car
- No criminal Record
- English language (native)
Timeline
Waitress/Hostess for VIP guests
The Lost Estate
03.2025 - 05.2026
Supervisor/Head Waitress
Goodwood
07.2024 - 07.2024
Events Waitress
Appetite 4work Agency
03.2022 - 07.2023
Bar & Waiting Staff
The Sun Inn, Dunsfold
09.2020 - 10.2021
GCSEs - English Literature, History, Science, Geography, Maths, Food Technology, English Language, Spanish
Priors Field School, Godalming
9 2014 - 7 2019
A Levels - History, Law, Psychology
Godalming Sixth Form College
9 2019 - 7 2021
BA - Luxury Fashion Management and Marketing
Richmond American University London (RAUL)
9 2023 - 1 2027