Summary
Overview
Work history
Education
Skills
Timeline
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Heather Mulligan

Barrhead,East Renfrewshire

Summary

Motivated with over 6 years of office and customer service experience. Able to rapidly gain product knowledge on the most appropriate products and services for customers needs. Methodical approach to all given tasks, displays a highly flexible attitude to work and an excellent time keeper and have a strong work ethic. Resourceful and well-organised with excellent leadership and team-building skills.

Overview

21
21
years of professional experience
11
11
years of post-secondary education

Work history

Hot Tub Assistant / Office Manager

Heavenly Hot Tubs
East Kilbride, South Lanarkshire
11.2019 - Current
  • Interact with customers professionally by phone, email or in-person to provide information and direct queries about our products.
  • Oversee appointment scheduling and itinerary coordination for staff and customers.
  • Assist in hot tub installations this involves moving, positioning, cleaning and commissioning hot tubs and swim spas.
  • Build cover lifters, steps and assisted in the handover to the customer on how to work their hot tub and balance their chemicals.
  • I am part service and maintenance team.
  • I help identify problems with the hot tub, using various chemicals and cleaning products to deep clean and re-commission for customers.
  • General cleaning and tidying of the showroom and vehicles.
  • Interacting with customers when onsite at installs and in the showroom
  • Stock taking chemicals and parts.
  • Resolved telephone queries using excellent product and service knowledge to achieve customer satisfaction.
  • Work on systems including ServiceM8, Hubspot and Xero.


Designer

Heathers Gems and Sparkles
Barrhead, East Renfrewshire
09.2011 - 10.2019
  • Met client deadlines through excellent workload planning and prioritisation.
  • Devised design solutions to meet client brief requests. Customised to customers needs.
  • Customised trainers, clothing and glassware with crystals, vinyl and glitter.
  • Designed custom jewellery with gemstones.
  • Worked at charity events making fundraising bracelets and wine glasses.


Checkout operator

Tesco
Barrhead, East Renfrewshire
08.2002 - 01.2003
  • Operated checkouts with proficiency during high-volume shopping times, reducing customer queues.
  • Assisted customers with additional needs with their shopping.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Processed cash, cheque, credit and debit payments accurately and efficiently, minimising till discrepancies.
  • Working on the shop floor restocking shelves.
  • Helped meet business needs by working overtime.


Education

St Marks Primary
Barrhead, East Renfrewshire
08.1990 - 06.1996

GCSEs -

St Lukes High School
Barrhead, East Renfrewshire
08.1997 - 10.2002

Skills

  • Excellent communication skills
  • Ability to multitask
  • Hard working
  • Office administration
  • Employee management
  • Ability to work in a team or on my own
  • Exceptional timekeeping
  • Ability to drive transit van and flatbed vehicles

Timeline

Hot Tub Assistant / Office Manager

Heavenly Hot Tubs
11.2019 - Current

Designer

Heathers Gems and Sparkles
09.2011 - 10.2019

Checkout operator

Tesco
08.2002 - 01.2003

GCSEs -

St Lukes High School
08.1997 - 10.2002

St Marks Primary
08.1990 - 06.1996

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Heather Mulligan