Heather Milne

Freelance Stage Manager, Production Manager, Deputy Stage Manager, Assistant Stage Manager and Lighting/Sound Technician since 2018

Relevant skills:

• Took detailed minutes during production and design meetings, and distributed these accordingly.
• Kept scripts up to date with any changes, often involving live transcription during rehearsals.
• Prepared daily call sheets for cast and crew, ensuring everyone is working from the same up-to-date schedule.
• Prepared detailed reports after each performance to identify areas needing improvement.
• Prepared show running documentation for myself and other members of the department to ensure smooth show running.
• Established communication channels among team members, fostering a cooperative working environment.
• Assisted in script breakdowns for efficient scheduling of rehearsals and performances.
• Collaborated with directors and producers for successful stage productions.
• Conducted safety briefings to minimise risks during performances.
• Managed rehearsals effectively, ensuring smooth running of each performance.

• Improved customer satisfaction by efficiently resolving complaints and issues.
• Took ownership of customer concerns, ensured comprehensive resolution efforts were made.
• Coordinated with team members for superior customer service delivery.
• Utilised product knowledge to provide accurate information to customers.
• Trained new hires on company policies and procedures, facilitated smoother onboarding process.
• Ensured smooth transactions with detailed record keeping.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Recorded and processed customer data accurately.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.

• Provided excellent service to customers, resulting in repeat business.
• Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service.
• Maintained a clean and organised bar, enhancing customer satisfaction.
• Processed payments accurately reducing discrepancies at end of shift tallying.
• Created an inviting atmosphere through friendly interaction with customers.
• Checked identification of customers to ensure legal drinking age compliance.
• Managed stock levels efficiently, preventing shortage during peak hours.
• Resolved customer complaints promptly to maintain good relationships.
• Supported serving staff with fast, accurate beverage preparation.

• Performed lead role of Mark Anthony in a production of Shakespeare's 'Julius Caesar'.
• Demonstrated confident, positive and upbeat attitude and high stamina during long work periods.
• Studied and learned scripts quickly using strong memorisation skills.

• Implemented new cocktail recipes by researching current trends in the industry.
• Assisted in menu planning offering innovative ideas based on popular preferences.
• Trained new staff members effectively, ensuring top-notch service standards were maintained.
• Oversaw bar recordkeeping and stocktaking for organised and profitable operations.

• Supported accurate record-keeping with proficient data entry skills.
• Interacted professionally with clients providing excellent service at all times.
• Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
• Expedited document filing system with a new, organised method.
• Performed data entry tasks and organised the distribution of client circulars.