In my spare time I enjoy attending webinars to continue my professional development, also enjoy Body Combat classes at my local gym, swimming and going in the Sauna
Heather Masterman
Law Accountant
Livingston
Summary
Offering strong organisational skills and keen eye for detail. Knowledgeable about office management, document preparation, and client communication. Ready to use and develop written communication, time management, and research skills in Legal Secretary role. My experience as Law Accountant assessing Private Clients files for various Solicitors has given clarity on Executory, Trust and Power of Attorney processes within Private client, in order to produce fair and reasonable fees. Alongside my Solas qualification, I am ready for my next challenge.
Overview
30
30
years of professional experience
3
3
years of post-secondary education
Work History
Law Accountant
JGM Law Accountants
Livingston
03.2022 - Current
- Assess fair, reasonable and independent fee for Solicitors undertaking Private Client work.
- Work as part of a team and able to work on own initiative.
- Provide accurate Fee assessments for a wide range of Solicitors using various methods of receiving information to assess files, from accessing client databases, receiving paper files via DX to receiving pen drives.
- Able to work to set timescales on daily basis, whilst prioritising my workload to ensure return of completed fees to clients.
Optical assistant
Specsavers Optometrists Shandwick Place
Edinburgh
02.2021 - 12.2022
- Coordinated optical appointments and sent client reminders for upcoming bookings.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Conducted visual field tests, aiding in early detection of potential vision issues, for 5 clinics per day, being flexible to do additional testing as requested.
- Adapted well to high pressure situations during peak times, maintaining quality service standards.
Documentation Handler
Shipham Valves
Brough
02.2018 - 12.2020
- Assisted in training new staff members, fostering supportive work environment.
- Managed high-volume tasks in dynamic and fast-paced environments for Project customers.
- Handled customer queries and complaints professionally, maintaining good relations.
- Collaborated with team members to achieve effective workflow.
Metering Advisor
Npower Business
Hull
01.2002 - 02.2018
- Established strong relationships with clients for improved business partnerships.
- Assisted in complaint resolution to ensure accuracy and customer satisfaction.
- Answered and directed inbound calls and connected with relevant colleague.
- Prioritised activities to meet changing Team demands and achieve deadlines.
Store Manager
Superdrug
Goole
01.1995 - 12.2001
- Implemented promotional displays to increase product visibility and sales.
- Conducted performance appraisals for staff members, providing constructive feedback, identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages, achieved 11% increase in Cosmetic sales, best in the region.
- Oversaw business staffing and training, building successful, customer-focused team.
Education
SOLAS Associate Member - SOLAS Professional qualification course
SOLAS
Edinburgh 08.2023 - 10.2024
HND - Business Studies
Napier University
Edinburgh 09.1986 - 07.1988
Skills
Strong written communication
undefinedInterests
References
References available upon request.
Timeline
SOLAS Associate Member - SOLAS Professional qualification course
SOLAS
08.2023 - 10.2024
Law Accountant
JGM Law Accountants
03.2022 - Current
Optical assistant
Specsavers Optometrists Shandwick Place
02.2021 - 12.2022
Documentation Handler
Shipham Valves
02.2018 - 12.2020
Metering Advisor
Npower Business
01.2002 - 02.2018
Store Manager
Superdrug
01.1995 - 12.2001
HND - Business Studies
Napier University
09.1986 - 07.1988
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