Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Receptionist

heather lagden

South Ascot,Berkshire

Summary

Outgoing and friendly Receptionist delivering customer service and administrative excellence in all facets of clerical support and public interaction. Excels in calendar management and scheduling, data entry and database administration. [Job Title] equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.

Overview

12
12
years of professional experience
5
5
years of post-secondary education

Work history

Receptionist

David Lloyd Leisure
Bracknell, Bracknell Forest
10.2013 - Current
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Reduced waiting times through effective time and resource management.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.

Teaching assistant

Garth Hill College
Bracknell, Bracknell Forest
10.2014 - 05.2024
  • Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Distributed learning materials, textbooks and stationery, enabling full student cooperation in activities.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Cultivated close working relationships with students, teaching staff and parents.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Oversaw students during breaks to maintain safe environment.

Learning support assistant

Edgbarrow School
Crowthorne, Bracknell Forest
10.2012 - 10.2014
  • Collaborated with faculty and administrators to meet administrative support needs across departments.
  • Offered calm and focused conflict-resolution, defusing problematic behaviour with compassion and emotional intelligence.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Maintained meticulous student records, enforcing compliance with data security and reporting requirements.
  • Worked with students on academic and social challenges. modelling empathy and perseverance.
  • Offered constructive feedback to support students in achieving academic goals.
  • Led games and activities related to daily lessons to help reinforce learning concepts.

Education

GCSEs -

Easthampstead Park Community School
Bracknell
09.1988 - 06.1993

Skills

  • Customer-service orientated
  • Email management
  • Attention to detail
  • Calendar management
  • Customer and client relations
  • Punctual
  • Telephone skills
  • Professional and smart presentation
  • Organisation and efficiency
  • SIMs
  • Data input
  • Multitasking and prioritisation

Affiliations

  • Gymnasium
  • running
  • socialising

Timeline

Teaching assistant

Garth Hill College
10.2014 - 05.2024

Receptionist

David Lloyd Leisure
10.2013 - Current

Learning support assistant

Edgbarrow School
10.2012 - 10.2014

GCSEs -

Easthampstead Park Community School
09.1988 - 06.1993

Similar Profiles

Create profile
heather lagden