Heather Kerr
Aberdeen,Aberdeenshire
Summary
Engagement professional with a BA in Corporate Communications and extensive experience in facilitating educational programs for youth aged 9-16. Demonstrated success in delivering both individual and group sessions focused on employability and social-emotional learning. Expertise in fostering strong relationships with stakeholders and tailoring communication strategies for neurodiverse learners.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work history
Store Supervisor/Stylist
Style for Your Shape
ABERDEEN, Aberdeenshire
2022.05 - Current
- Assisted customers with concerns and provided answers to questions.
- Trained staff in sales, customer service, and personal styling techniques.
- Conducted individual styling sessions to meet customer needs.
- Trained RGU fashion students each year.
- Handled inventory and performed stocktakes every six months.
- Planned and executed in-store events to increase footfall and social engagement.
- Supported charities such as Charlie House and Friends of Anchor.
- Carried out everyday tasks efficiently.
- Demonstrated empathy in women’s fashion boutique from size 8 to 28.
Play worker
Altens Community Centtre
Aberdeen, Aberdeen City
2021.08 - 2022.08
- Assisted in creative arts and crafts to promote self-expression among children.
- Engaged in one-on-one activities with neurodivergent children to provide tailored support.
- Worked with children under 3 years old to facilitate early development.
- Communicated with parents to address any concerns effectively.
- Organised story-telling sessions to inspire love for reading.
- Led sports-based games to encourage physical activity in young children.
- Handled injuries and emergencies efficiently.
- Collaborated with staff to plan daily events.
Childminder
Self Employed
Aberdeen, Aberdeen City
2019.05 - 2020.03
- Cared for 2-year-old girl.
- Planned structured days around food and nap times.
- Provided emotional support during distress or discomfort.
- Facilitated improvement of children's social skills through group play and interaction.
- Ensured daily exercise and fresh air with trips to park and library.
- Supervised activities to ensure child safety and provided clean environment.
- Maintained communication with parents through daily written reports and photos.
- Prepared nutritious meals to promote healthy eating habits.
Youth Worker
Aberdeen City Council
Aberdeen, Aberdeen City
2017.06 - 2019.06
- Assisted in planning and facilitating activities for young people in schools on 1:1 and group basis.
- Supported sessions covering employability skills, problem solving, baking, arts and crafts, and social and emotional topics.
- Engaged with young people aged 9-16 years.
- Collaborated with other youth workers to organise summer activities and group work.
- Interacted with young people with autism, ADHD, and similar conditions following appropriate training.
- Communicated with parents regarding schedules and medications while ensuring confidentiality and GDPR compliance.
- Completed courses in first aid, autism awareness, safeguarding, risk assessments, and time management.
- Developed strong rapport with youths by engaging in regular, open conversations.
- Delivered comprehensive employability skills courses for 5th and 6th years, focusing on CV development, job application strategies, and interview preparation techniques.
Education
Bachelor of Arts - Corporate Communication
Robert Gordon University
Aberdeen 2006.09 - 2008.06
Higher National Diploma - Communiation With Media
Aberdeen College
Aberdeen, Aberdeen City 2004.08 - 2006.06
Skills
- Excellent Communication Skills: Proven ability to convey information clearly and effectively to diverse audiences, fostering positive relationships with students, parents, and staff
- Neurodivergent Awareness: In-depth understanding of neurodiversity, enabling the creation of inclusive environments that support learning and engagement of all students
- Empathy and Active Listening: Strong interpersonal skills, with an emphasis on understanding individual needs and perspectives, promoting supportive atmospheres within the school community
- Collaboration and Teamwork: Experience working with educators and support staff to develop strategies that enhance student engagement and participation
- Adaptability: Ability to modify communication styles and approaches to meet varying needs of students, ensuring effective engagement regardless of individual challenges
- Conflict Resolution: Skilled in mediating conflicts and addressing concerns with sensitivity, ensuring a positive and constructive resolution for all parties involved
Timeline
Store Supervisor/Stylist
Style for Your Shape
2022.05 - Current
Play worker
Altens Community Centtre
2021.08 - 2022.08
Childminder
Self Employed
2019.05 - 2020.03
Youth Worker
Aberdeen City Council
2017.06 - 2019.06
Bachelor of Arts - Corporate Communication
Robert Gordon University
2006.09 - 2008.06
Higher National Diploma - Communiation With Media
Aberdeen College
2004.08 - 2006.06