Heather Jordan
Keshcarrigan
Summary
Dedicated Beauty & Laser therapist at KMK Beauty & Aesthetics with extensive experience in providing top-notch beauty treatments and ensuring client satisfaction. Excelled in part-time reception duties, showcasing multitasking abilities and commitment to exceptional customer service. Experience as a warehouse distributor for Beautiful Brows & Lashes Ireland honed problem-solving skills and attention to detail. Strong willingness to learn and excellent communication abilities contribute to team success and drive positive outcomes. Eager to take on new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Marketing Assistant
KMK Beauty & Aesthetics
04.2023 - Current
- Created engaging content for Facebook, Instagram & Email Marketing.
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
Warehouse Assistant
Beautiful Brows & Lashes Ireland
04.2023 - Current
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Assisted with stock takes and cycle counts to promote accurate inventory processes.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Increased accuracy in order fulfillment through diligent attention to detail and double-checking of product information.
Beauty Therapist/Receptionist
KMK Beauty & Aesthetics
04.2023 - Current
- Represent and promote company brand with exceptional service and presentation.
- Manage bookings using Booker software (Phorest) to schedule, cancel and re-arrange weekly appointments.
- Oversee office supply orders and replenish stock for staff use.
- Delivered a range of lash and brow services such as lifts and laminations.
- Perform in-depth hair removal consultations, utilising technical knowledge and clear communication skills to ensure clients' understanding of potential treatment outcomes and risks.
- Work with latest waxing and depilation techniques to remove unwanted body hair.
- Maintain clean, tidy and sanitised workstations to minimise staff and customer risk.
- Perform various facials using carefully selected products to suit individual skin needs.
Duty manager
The Redoubt Bar & Eatery
09.2022 - 01.2023
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Handled guest complaints to protect brand reputation.
- Stored cash floats and delivered secure banking procedures.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Provided efficient food and drink service for high levels of customer satisfaction.
- Served over 50 guests spirits, lagers and stouts daily.
- Inspected customer identification to verify age against legal standards.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
Kitchen assistant
Lough Erril Nursing Home
03.2022 - 09.2022
- Collected, washed and sanitised dishes and cooking utensils.
- Followed checklists to keep kitchen areas clean, stocked and sanitised.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Washed, peeled and chopped vegetables to be used in dishes.
- Cleared tables to remove dirty utensils and leftover food items.
- Utilised storage effectively to keep kitchen equipment and supplies safely and organised.
- Positioned, lifted and transported patients with limited mobility.
Massage Therapist
Kilronan Castle Estate & Spa
09.2021 - 01.2022
- Addressed client problems such as pain and tight muscles or fascia through therapeutic massage techniques daily.
- Discussed medical conditions and physical well-being with clients to suggest appropriate therapies and treatments.
- Dealt with emergencies calmly and professionally.
- Advised on evidence-based strategies for healthy living, disease prevention and management.
- Registered and updated client information on database to maintain accuracy.
- Seen over 10 clients per day for several different types of massage and beauty treatments.
Education
Level 6 - Special Needs Assisting
Forus Training
Carrick On Shannon, Ireland09.2024
Diploma of Higher Education - Beauty Therapist
Galway Technical Institute
Galway, County Galway2022
Leaving Certificate -
Carrick On Shannon Community School
Leitrim, County Leitrim2020
Skills
- Appointment scheduling
- POS Software proficiency
- Committed work ethic
- Upselling expertise
- Team building
- Communication skills
- Leadership
- Email Marketing
- Time management
- Knowledge of MS Excel and Phorest Software
- Autism spectrum understanding
- Social Skills Development
- Documentation
Accomplishments
- Worked with MS Excel, Phorest App and MS Word
- Dermalogica – Aspire Award – January 2021
- LCQ (License controller qualification) – December 2022
- Manual handling (July 2022)
- Safeguarding course (July 2022)
Additional Information
Referees to follow upon request
Certification
- Licensed Bar Manager - 2022 - 2023
- QQI Level 6 qualified - laser and beauty therapist - 2022
- First Aid Training - Lough Errill Private Nursing Home
- Safeguarding - Lough Errill Private Nursing Home
- Special Needs Assisting Level 6 - Forus Training
Timeline
Marketing Assistant
KMK Beauty & Aesthetics
04.2023 - Current
Warehouse Assistant
Beautiful Brows & Lashes Ireland
04.2023 - Current
Beauty Therapist/Receptionist
KMK Beauty & Aesthetics
04.2023 - Current
Duty manager
The Redoubt Bar & Eatery
09.2022 - 01.2023
Kitchen assistant
Lough Erril Nursing Home
03.2022 - 09.2022
Massage Therapist
Kilronan Castle Estate & Spa
09.2021 - 01.2022
Level 6 - Special Needs Assisting
Forus Training
Diploma of Higher Education - Beauty Therapist
Galway Technical Institute
Leaving Certificate -
Carrick On Shannon Community School
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