- I have a passion for reading, especially period book such as Jane Austen
- I enjoy walking especially with my dog
- I enjoy fitness classes
heather Greenland
Hornchurch,Essex
Summary
Dedicated Executive Assistant experienced in managing complex schedules and coordinating multi-leg international travel. Enhanced executive productivity through effective time management and streamlined communications across departments. Fostered positive relationships with stakeholders, contributing to efficient operations and collaboration.
Overview
33
33
years of professional experience
Work History
Executive Assistant
JP Morgan
London
02.2008 - 09.2026
- Managed diaries and organised meetings and appointments for senior executives to optimise their schedules.
- Arranged complex international multi-leg travel, visas for UK and worldwide passport holders including Schengen visas, accommodation, and itineraries for executives to facilitate seamless business operations. Ensured all company travel and expense policies were followed.
- Scheduled and confirmed appointments for clients, customers, and executives to maximise time management.
- Handled sensitive information with discretion, adhering to data protection laws and company policies.
- Maintained organised calendar covering team meetings, trips and appointments.
- Collaborated with assistants across departments to ensure cohesive business operations and effective communication, supporting over 40 bankers at various levels.
- Acted as the first point of contact for visitors, providing a professional welcome and directing them appropriately.
- Provided administrative support to various departments to enhance workflow. with clerical and administrative support.
- Assisted in special projects directed by executives, facilitating project execution.
- Supported staff in managing special projects by coordinating schedules and resources. with special projects by setting up schedules and organising resources.
- Organised corporate events, including conferences and dinners, to enhance company culture and stakeholder engagement.
- Maintained a good working relationship with JPM colleagues in worldwide offices. Connected with professionals and clients in the UK and globally to coordinate meetings, travel and diaries.
- Developed and maintained administrative processes to improve efficiency and support executive team productivity.
- Managed complex expenses for all senior bankers ensuring company travel and expense policy was followed.
- Managed expense budgets for MDs and Staffers. tracking all expenditure against budget policy and expense policy.
- Liaised with staff, suppliers, and clients to foster positive relationships and streamline communication.
- Reviewed and recommended changes to administrative systems and procedures, contributing to improved operational efficiency.
- Trained and supervised junior administrative staff, ensuring adherence to high performance standards.
- Utilised specialised knowledge of the organisation's business activities to optimise operations.
- Utilised specialised knowledge of organisation's business activities to optimise operations.
Personal Assistant to the CEO
Westminster Aviation
London
02.1997 - 04.2003
- Monitored emails and correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Handled emails and written business correspondence on behalf of senior office staff.
- Coordinated travel arrangements for colleagues, including hotel, transport, and restaurant bookings, ensuring seamless travel experiences.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Updated shared calendars with accurate meeting and event information.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Prepared meeting spaces and equipment for events and presentations.
- Organised and facilitated board meetings, including preparing agendas, taking minutes, and following up on action points to support decision-making processes.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Managed complex diaries, scheduled meetings, and coordinated travel arrangements for senior executives to optimise their time efficiently.
- Monitored incoming emails, prioritising urgent messages and responding on behalf of the CEO when appropriate.
- Organised high-level board meetings, including venue selection, attendee coordination, and material preparation.
- Managed complex diary schedules for the CEO, coordinating seamless meeting arrangements and travel itineraries.
- Facilitated team meetings, preparing agendas and taking minutes to capture key decisions and action points.
- Developed and implemented filing systems, both electronic and paper-based, enhancing office organisation and retrieval efficiency.
- Facilitated smooth internal communication between the CEO and various department heads, enhancing organisational efficiency.
- Developed and maintained professional relationships with key stakeholders, enhancing the CEO's network and company reputation.
- Managed expense claims for CEO, meticulously recording transactions and ensuring compliance with financial policies.
- Provided support during critical business phases, working flexible hours to meet demands.
- Acted as the first point of contact for the CEO, handling correspondence and phone calls discreetly.
- Connected with professionals in outside offices and distant locations to coordinate work.
- Championed a positive company image in all interactions, acting as a professional representative of the CEO and the organisation.
- Prepared comprehensive briefing papers, reports, and presentations for CEO's use in meetings and conferences.
- Maintained confidentiality of highly sensitive information, upholding the integrity and privacy of executive communications.
- Oversaw special projects, from conception through to completion, aligning with the CEO's objectives and deadlines.
- Coordinated international travel arrangements for CEO, including flights, accommodations, and local transport, optimising travel schedules.
- Tracked expenditures against budget targets and spending limits.
- Facilitated communication between executive and direct reports, fostering a cohesive and productive team environment.
- Drafted correspondence and prepared presentations on behalf of executives, maintaining a high level of confidentiality and professionalism.
- Assisted in the preparation and execution of corporate events, ensuring high standards of organisation and guest satisfaction.
- Liaised with internal and external stakeholders to foster positive relationships and facilitate smooth communication channels.
- Trained and mentored junior administrative team members in procedures.
- Worked with accounting to collate financial records for management team budget meetings.
- Coordinated events and conferences, from venue selection to attendee management, ensuring successful execution and positive feedback.
Personal Assistant to the CFO
Southern Vectis
Newport, Isle of Wight
01.1994 - 08.1997
- Organised and facilitated board meetings, ensuring action points were tracked and communicated to support effective decision-making.
- Processed expense claims and managed budgets for the executive office, providing regular financial reports for transparency.
- Handled sensitive information with discretion, ensuring compliance with data protection regulations and company policies.
- Managed emails and business correspondence for senior office staff, ensuring timely responses and clear communication flow.
- Monitored correspondence, prioritising and responding on behalf of the executive to streamline workflow.
- Acted as the first point of contact for the executive, screening calls and visitors to manage access and protect time.
- Facilitated effective communication between the executive and their direct reports, helping to maintain a cohesive and productive team.
- Liaised with internal and external stakeholders to foster positive relationships and facilitate smooth communication channels.
- Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
- Coordinated and booked meetings, conferences and client appointments for managers.
- Organised travel arrangements on behalf of colleagues, including booking hotels, transport and restaurants.
- Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
- Prepared meeting spaces and equipment for events and presentations.
- Developed and implemented a database and filing systems, both electronic and paper-based, to improve office organisation and efficiency.
- Collated and organised business documents within orderly systems.
- Maintained digital and physical filing systems following practices for organisation and information protection.
- Implemented administrative processes and technologies that streamlined operations in the executive office.
Education
Certificate of Higher Education - HNC in Secretarial and Admis
IOW Furher Education College
Newport, IOW01-1991
GCSEs - GCSE's
Medina High School
Newport01-1989
Skills
- Travel arrangements
- Travel administration
- Calendar management
- Schedule management
- Appointment scheduling
- Meeting planning
- Meeting facilitation
- Executive support
- Office administration
- Document preparation
- Document management
- Email handling
- Microsoft Office
- Excel spreadsheets
- Budget management
- Expense management
- Data protection
- Confidentiality maintenance
- Confidentiality knowledge
- Stakeholder engagement
- Team collaboration
- Appointment scheduling
- Cross-team communication
- Communication facilitation
- Relationship building
- Problem solving
- Time prioritisation
- Organisational knowledge
- Mastery in time management
- Proactivity
- Decision-making skills
- Business administration
- Business communication
- Event coordination
Interests
Timeline
Executive Assistant
JP Morgan
02.2008 - 09.2026
Personal Assistant to the CEO
Westminster Aviation
02.1997 - 04.2003
Personal Assistant to the CFO
Southern Vectis
01.1994 - 08.1997
Certificate of Higher Education - HNC in Secretarial and Admis
IOW Furher Education College
GCSEs - GCSE's
Medina High School