Heather Goodfellow
Carlisle,Cumbria
Summary
Dedicated professional with extensive experience in working with children and at-risk populations. Demonstrates proven patience, effective communication skills, and the ability to manage child conflicts and provide SEND assistance. Skilled in crisis de-escalation as well as proactive engagement, with a strong background in team building and problem-solving. Committed to fostering inclusive environments and supporting additional needs, aiming to leverage expertise in multi-agency collaboration and diversity to enhance child welfare and development.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work History
Assistant Trampoline Coach
GLL
Carlisle , Cumbria
01.2025 - Current
- Led beginner trampoline classes, ensuring safety and enjoyment for participants.
- Assessed individual student abilities and tailored fitness plans accordingly, ensuring personalised attention.
- Encouraged regular exercise habits for improved health and well-being of students.
- Accommodated special needs students in PE lessons; made certain inclusive practices were followed at all times.
Extended School Co-Ordinator
James Rennie School - The Eden Academy Trust
Carlisle
04.2024 - Current
- Liaised with external agencies for additional educational resources.
- Developed innovative programmes to boost participant engagement.
- Delivered personalised care by addressing individual interests in activity planning.
- Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
- Delivered training workshops to parents; enhanced understanding of child development stages.
- Established trust with clients to enhance communication.
- Maintained detailed case notes, aiding in decision making processes.
Police community support officer
Cumbria Constabulary
Carlisle, Cumbria
08.2017 - 04.2024
- Promoted crime prevention advice at local schools, enhancing student awareness of safety measures.
- Improved community safety by conducting regular patrols and liaising with local residents.
- Provided reassurance to victims of crimes, delivering initial support and guidance.
- Ensured safer neighbourhoods with proactive crime prevention initiatives.
- Increased trust within the community by providing a visible presence on the streets.
- Managed traffic flow during incidents or emergencies, minimising disruption for road users.
- Maintained public order during large gatherings or events, ensuring a peaceful environment.
- Assisted in reducing crime rates through intelligence gathering and evidence collection.
- Regularly patrolled designated areas on foot or bicycle, enhancing visibility and accessibility to the public.
- Coordinated with social services when dealing with vulnerable individuals or families at risk.
- Offered early intervention with young offenders aiming to divert them from further criminality.
- Conducted house-to-house enquiries for vital information in criminal investigations.
- Fostered stronger relationships between police and public through open dialogue and transparency.
- Dealt with anti-social behaviour effectively, restoring peace in affected communities.
- Gathered intelligence from local community on current issues.
- Educated young people on drug and knife crime in schools, colleges and youth groups to deter vulnerable adults and children from exploitation and offending.
- Advised local property, land and home owners on implementation of appropriate crime prevention strategies.
- Maintained integrity of crime scenes by guarding area and detaining suspects until arrival of police officer.
- Coordinated police activity to prevent crime to high harm service users, including repeat victims, venues and locations.
- Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
- Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.
- Diffused potentially volatile situations by employing proven de-escalation and conflict management techniques.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
Housing Officer - Income Collection
Riverside
Carlisle, Cumbria
10.2009 - 08.2017
- Increased tenant satisfaction with prompt response to maintenance requests.
- Streamlined the application process for prospective tenants.
- Handled sensitive information discreetly whilst maintaining confidentiality at all times.
- Collaborated with social services agencies to support vulnerable tenants effectively.
- Ensured rent collection in a timely manner for smooth operations.
- Enforced tenancy rules firmly yet fairly, contributed to a respectful living environment.
- Prepared tenancy agreements accurately, minimised legal discrepancies.
- Maintained accurate records of all property-related transactions, improved transparency.
- Facilitated conflict resolution between neighbours to maintain harmony.
- Conducted regular estate walkabouts, ensuring cleanliness and safety standards were met.
- Built strong relationships with residents through open communication channels.
- Fostered community engagement by conducting local meetings.
- Delivered high-quality customer service, resolved issues swiftly.
- Investigated resident complaints for effective resolution.
Education
Diploma of Higher Education - Team Leading
Pearson
09.2016 - 05.2017
Certificate of Higher Education - Social Policy & Criminology
The Open University
09.2010 - 07.2012
NVQ Level 2 - Customer Service
City & Guilds
Carlisle, Cumbria 09.2008 - 05.2009
NVQ Level 2 - IT
BCS
09.2008 - 03.2009
NVQ Level 2 - Business Administartion
OCR
09.2007 - 06.2008
GCSEs - 10 x A-C inc. Maths, English, Science
AQA/OCR
09.2002 - 05.2007
Skills
- Proven patience with children
- Working with diversity
- Experience with multi-agency working
- Working with at-risk populations
- Working with children
- Calm under pressure
- Problem-solving
- Team building
- Communication skills
- Conflict resolution skills
- Child conflict management
- Additional needs support
- Special Educational Needs and Disabilities (SEND) assistance
- Proactive engagement
- Crisis de-escalation
- First aid proficiency
Timeline
Assistant Trampoline Coach
GLL
01.2025 - Current
Extended School Co-Ordinator
James Rennie School - The Eden Academy Trust
04.2024 - Current
Police community support officer
Cumbria Constabulary
08.2017 - 04.2024
Diploma of Higher Education - Team Leading
Pearson
09.2016 - 05.2017
Certificate of Higher Education - Social Policy & Criminology
The Open University
09.2010 - 07.2012
Housing Officer - Income Collection
Riverside
10.2009 - 08.2017
NVQ Level 2 - Customer Service
City & Guilds
09.2008 - 05.2009
NVQ Level 2 - IT
BCS
09.2008 - 03.2009
NVQ Level 2 - Business Administartion
OCR
09.2007 - 06.2008
GCSEs - 10 x A-C inc. Maths, English, Science
AQA/OCR
09.2002 - 05.2007
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