Heather FLORENCE GIRDLESTONE

• Follow school routines for daily safeguarding duties with accurate, efficient work.
• Apply behaviour policy, submit reports, and maintain clear team communication.
• Deliver tasks against tight deadlines through structured prioritisation and planned work.
• Support colleagues by showing respect and willingness to help promptly.
• Provide approachable support that strengthens calm, helpful classroom environment.
• Coordinate learning support across groups and individual pupils to keep lessons moving.
• Carry behaviour routine responsibility by completing reports and practical follow-through.
• Prepare learning resources to support lesson readiness and increase pupil engagement.

Support year R to year 10 using suitable methods and consistent practice.

• Led and supported high-performing team in a fast-paced retail environment, fostering collaboration and accountability.
• Trained, coached and mentored team members, adapting communication and support to individual learning styles.
• Managed challenging situations professionally, using effective problem-solving and conflict resolution skills.
• Planned staff rota's, delegated workloads and prioritised daily operations to achieve business objectives.
• Worked closely with senior management to ensure compliance with company policies, procedures and operational standards.
• Led regular team meetings, promoting clear communication, engagement and continuous improvement.
• Resolved customer enquiries and complaints, delivering excellent service and strengthening customer loyalty.
• Managed stock control, cash handling and daily store operations with accuracy and attention to detail.
• Supported recruitment, onboarding and training, built and developed successful team.
• Contributed to store achieving top regional KPI performance and becoming one of most profitable stores in South East.

• Managed day-to-day team duties to maintain safe structured environment.
• Resolved colleague and public issues through clear communication and calm patience.
• Supported staff development with guidance, feedback, and on-the-job training.
• Managed competing priorities in busy periods while maintaining detail focus.
• Planned, monitored tasks, and followed procedures to strengthen organisation skills.
• Completed structured management training programme successfully.
• Delivered first aid under Green Cross Level 3 training during emergencies.
• Coordinated team responses calmly during emergencies on numerous occasions.