Summary
Overview
Work History
Education
Skills
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Affiliations
References
Timeline
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Heather Fisher

Heather Fisher

Baildon

Summary

Energetic and driven individual with a knack for communication and creative problem-solving, demonstrating strong interpersonal and customer service skills. Combining technical proficiency in modern and traditional techniques, photo editing and visual communication, studio equipment setup and photographic exhibition techniques. A creative with artistic talent and eye for detail capable of creating professional images who brings a friendly face and creativity and flexibility to work.

Overview

4
4
years of professional experience
2024
2024
years of post-secondary education

Work History

Customer Associate

TJX Europe
Guiseley, Leeds
05.2021 - Current
  • Organised merchandise displays to increase visual appeal.
  • Photographed Store Manager's Conference in a Commercial/Documentary style
  • Applied conflict management to stressed and concerned customers.
  • Trained new staff members successfully on store policies and procedures.
  • Upsold new products and accessories to customers, capturing significant increases in add-on sales.
  • Explored customer needs, resulting in tailored advice and suggestions.
  • Implemented customer follow up to uphold service standards through the use of surveys.
  • Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
  • Handled cash and card transactions accurately, ensuring financial integrity of the till.
  • Built customer rapport by providing friendly, genuine service, increasing customer retention.
  • Managed daily calls and arranging furniture delivery with external providers.

Education

Bachelor of Arts - Photography

Leeds Arts University
Leeds
09.2021 - 05.2024

A-Levels - Art and Design

Titus Salt School
Bradford
09.2019 - 07.2021

GCSEs -

Titus Salt School
Bradford

Skills

    Photography Related:

  • Effective communication
  • Photo editing
  • Studio equipment setup
  • Darkroom techniques
  • Printing, Mounting and Framing
  • Video shooting
  • Client liaison
  • Live chat operation
  • Creative problem solving
  • Social media management


    Skills in Retail:

  • Loss prevention
  • Stockroom operations
  • Customer Relations
  • Patience in handling queries
  • Retail safety protocols
  • Branding and Merchandising
  • Cash Handling
  • Product Knowledge

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Affiliations

  • Photography
  • Football Player

References

References available upon request.

Timeline

Bachelor of Arts - Photography

Leeds Arts University
09.2021 - 05.2024

Customer Associate

TJX Europe
05.2021 - Current

A-Levels - Art and Design

Titus Salt School
09.2019 - 07.2021

GCSEs -

Titus Salt School

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Heather Fisher