HEATHER DIMMOCK

• Currently an Inclusion TA working with behaviour/inclusion.
• Also a HLTA - sometimes partaking in teaching classes.
• Oversee Speech and Language Interventions
• Oversee the schools House Point system (administrative)
• Run Breakfast Club and a lunch time provision for children.
• Oversee the schools Social Media (FB/Instagram)
• Various Admnistration roles to aid the SENCO

General Skills:

• Improved student engagement by utilising interactive learning techniques.
• Assisted in lesson planning for effective curriculum delivery.
• Supported classroom teacher with behaviour management, promoting a positive learning environment.
• Provided additional support to students with special educational needs, ensuring inclusivity.
• Led small group sessions for enhanced focus on challenging topics.
• Prepared classroom materials to facilitate efficient lessons.
• Managed administrative tasks, aiding smooth running of the class.
• Encouraged pupil autonomy through guided independent study initiatives.
• Collaborated with teaching staff in organising school events, fostering community spirit.
• Ensured safety of pupils during extracurricular activities for an accident-free environment.
• Offered one-on-one guidance to struggling students for improved academic performance.
• Liaised between teachers and parents, maintaining open lines of communication.
• Facilitated active learning environments with engaging teaching aids and resources.
• Assisted in conducting assessments to determine student understanding of subjects.
• Provided feedback on pupil's work, identifying areas for improvement.
• Maintained up-to-date records of pupil progress, tracking individual development effectively.
• Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
• Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.

• In my role at the University of Northampton as a Learning Resources Assistant, I worked within the library; my duties include that of a Library Assistant and a Digitisation Team Member
• In my role as Library Assistant: Serving on the Library Service Desk, dealing with sometimes stressful and sensitive situations
• Issuing library books to students, ensuring they are aware of any fines and due dates
• Helping with payment queries, general queries, use of self-service machines and other IS equipment
• Providing an overall front-of-house customer service, including cash handling, filing of documents, accessing and updating student/staff records as necessary and a variety of questions and queries that are solved and/ or passed on to appropriate personnel
• In my role as Digitisation Team Member: Digitising of Journals, Books, VHS Tapes and other medias, using various methods
• Liasing with academic staff and students alike to help with any queries/issues they may have pertaining to all digital content within the library
• Helping students with Media Queries, equipment questions and problems
• I thoroughly enjoyed my time working with the Students in a Customer Service capacity, but also utilising and growing my administration and general skills in my varied roles withing the Library at the University

• I worked as a general assistant and file clerk in the Co-op which was an front basing role with elements of back office work
• My role included serving customers, cash-handling and ensuring the shop floor was presentable and stock levels were maintained
• I assisted customers with any queries and offered solutions, these situations could sometimes become stressful and difficult and I had to maintain a calm, friendly and resilient approach at all times
• I both created and completed ambient, chilled and frozen orders using an EPOS system and ensured all pricing on the shelves was up to date and also both opened and closed the shop which included being able to cash up appropriately at the end of the day

• During this time I held various roles within companies including Briggs and Forrester Plumbing Services where I gained my NVQ in Business Administration - I was an office manager with many responsibilities
• I then moved to Manchester where I was Office Manager for a recruitment company before I began my family and covered various temporary roles ranging from office administrator to receptionist at various companies