Heather Cope
manchester
Summary
Driven professional with knack for leadership and problem-solving, bringing strong organisational and communication skills. Demonstrated ability to manage teams and projects with focus on productivity and collaboration. Committed to driving positive outcomes and fostering supportive work environment.
Overview
5
5
years of professional experience
Work History
Assistant manager
The Range
Walkden, Salford
11.2023 - Current
- Fire Marshal
- Key Holder
- Handled staff Holidays for own department as well as the weekly Rotas.
- Conducted Sprinkler Test Weekly, making sure systems are working effectively.
- Worked closely with store manager on strategic planning for better business performance.
- Carried out save checks with operations team.
- Increased revenue by upselling and recommending products.
- Created and maintained displays and signs.
- Consistently arrived at work on time and ready to start immediately.
- Supported team by demonstrating respect and willingness to help.
- Carried out day-to-day duties accurately and efficiently.
- Handled high volume calls to address customer inquiries and concerns.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Displayed energy and enthusiasm in fast-paced environment.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Developed strong relationships with suppliers and buying teams.
- Handled customer complaints effectively.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Successfully delivered on tasks within tight deadlines.
- Assisted store manager for smooth daily operations.
Sales assistant
Bargain Booze
02.2020 - 11.2023
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Requested and checked customer IDs at checkout for age-restricted products.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Assisted customers with product selection for optimal satisfaction.
- Maintained flexible Schedule to accommodate changing levels of demand.
- Encouraged customer loyalty by building positive raptor with regular customers.
- Rotated stock on shelves, reducing stock waste and minimizing stock waste.
- Took stock of products inventory and updated inventory records with new totals.
- Key holder.
Education
NVQ Level 3 - Childcare and Education
The Open University
/2012 - /2012
GCSEs -
Harrop fold high school
Skills
- Relationship-building
- Task prioritisation
- Self-motivation
- Excellent communication
- Staff scheduling
- Time management mastery
- Recruitment and hiring practices
- Customer service orientation
- Initiative taking
Affiliations
- Reading
- Spending time with family
References
References available upon request.
Timeline
Assistant manager
The Range
11.2023 - Current
Sales assistant
Bargain Booze
02.2020 - 11.2023
NVQ Level 3 - Childcare and Education
The Open University
/2012 - /2012
GCSEs -
Harrop fold high school
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