Heather Black
ISLE OF ARRAN,United Kingdom
Summary
Dedicated professional with a strong understanding of welfare legislation and a commitment to respecting diversity. Skilled in community resource navigation and maintaining confidentiality, ensuring client-focused service delivery. Demonstrates a non-judgmental attitude and adaptability to change, aiming to enhance community support systems.
Compassionate individual with proven ability to communicate empathetically and manage challenging situations. Demonstrates strong organisational skills coupled with talent for building supportive relationships. Poised to make meaningful impact by enhancing service delivery and providing essential support to those in need.
Overview
16
16
years of professional experience
Work history
Social work assistant
North Ayrshire Council
Isle of Arran, North Ayrshire
06.2022 - Current
- Development of personalised care assessments that cater to individual needs of each client.
- Conduct home visits for accurate assessment of current care needs.
- Built trust with families through consistent communication and support.
- Prepare comprehensive reports summarising client progress, facilitating informed decision-making by senior social workers.
- Manage caseload effectively thereby meeting key deadlines consistently.
Senior social care worker
North Ayrshire Council - Montrose House
Isle of Arran, North Ayrshire
04.2016 - 05.2022
- Adhered to all relevant legislation whilst carrying out duties, upholding professional standards.
- Created positive relationships with service users through empathetic communication.
- Performed crisis intervention tasks during emergencies maintaining calm environment.
- Mentor junior staff members leading to enhanced skill development and performance improvement.
- Conducted regular service user assessments resulting in updated and accurate care plans.
- Assisted in daily living activities for increased independence of service users.
- Maintained detailed records documenting progress or changes in service user's conditions.
Senior care at home assistant
North Ayrshire Council - Care at Home Team
Isle of Arran, North Ayrshire
09.2009 - 04.2016
- Handled confidential information, maintaining discretion and integrity.
- Demonstrated adaptability by taking on ad-hoc tasks.
- Carried out duties with strict compliance to company standards and policies.
- Sustained high levels of organisation with attention to detail.
- Facilitated smooth running of operations through efficient task management.
- Took on additional tasks on manager's request.
- Used problem-solving skills to resolve challenges and prioritise workload.
- Understood and adhered to company's health and safety policies.
Education
SVQ Level 3 - Health and Social care
SVQ
North Ayrshire 08.2018 -
Skills
- Welfare legislation understanding
- Respect for diversity
- Community resource navigation
- Non-Judgmental attitude
- Adapting to change
- Client focused
- Confidentiality
Timeline
Social work assistant
North Ayrshire Council
06.2022 - Current
SVQ Level 3 - Health and Social care
SVQ
08.2018 -
Senior social care worker
North Ayrshire Council - Montrose House
04.2016 - 05.2022
Senior care at home assistant
North Ayrshire Council - Care at Home Team
09.2009 - 04.2016
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