Heather Birch

I am a volunteer for the saint Vincent de Paul society at the Good Shepherd Church woodthorpe Nottingham.

I started volunteering for my local SVP Society to help support the lonely in the home .alot of the older generation haven't left there homes due to illness/anxiety's .bed bound.

I would visits two or three times a week and this would be a visit to someone's home or care home to have a talk to them and see how they are feeling and to help in anyway .

I do my visits with my visiting partner as all our visits should be done in pairs.

I help raise funds for the society so we can give out to families and food banks and we help the homeless by buying Vinnie bags and donating them to Emmanuel house .

we also helped two local schools with food parcels for students that are in need .

We visit our local Nottingham prison and spend some time with the prisoners.

I love help to organise our Christmas and spring parties for the people we visit to get them out the home to the local church hall this is a fun time for all involved and even more fun for those we visit to get them out there homes and together as a group .

I have recently done a prison visit and attended a service there and met some lovely people and should be visiting again in the near future.

I really enjoy doing my volunteering work as I get to go out meet lots of new people and talk to others and see how they are feeling.

I have recently had talks with a manager from a ward at our local hospital and they are also interested in using our volunteer service on some wards that are needing some support.

Being apart of the saint Vincent de Paul society has given me the drive to keep wanting to do more and adding more service's to the areas that are needing them.

I have recently just made treasury of the saint Vincent de Paul society and always looking for new challenges.

I

• Worked effectively in fast-paced environments.
• Helped members of the public
• Enforcement
• Traffic management

• Established performance goals for employees and provided feedback on methods for reaching those milestones.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Defined clear targets and objectives and communicated to other team members.
• Managed senior-level personnel working in marketing and sales capacities.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Developed detailed plans based on broad guidance and direction.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Streamlined and monitored quality programs to alleviate overdue compliance activities.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Launched quality assurance practices for each phase of development
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

• Managed time efficiently in order to complete all tasks within deadlines.
• Resolved problems, improved operations and provided exceptional service.
• Excellent communication skills, both verbal and written.
• Applied effective time management techniques to meet tight deadlines.