Hazem Elshenawy
Hotel manager
Brighton
Summary
Languages English Arabic Hazem Elshenawy Enthusiastic customer service professional with 9 years of experience working as customer service . Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. Highly motivated and outgoing individual skills. Competent team player who can successfully inspire fellow colleagues.
Overview
12
12
years of professional experience
Work History
Hotel Manager
HFS properties linited
Brighton
04.2023 - Current
Senior Customer Service Representative
Emirates Airline
Dubai, Dubai
09.2021 - 03.2023
- Emirates
- Ensure the highest standard of customer service is provided to Emirates customers, provide them with details on Emirates tariff fares and actively issue online tickets and sell related products
- Issue Emirates tickets to customers ensuring that all necessary airline rules and regulations are incorporated and that the customer request is met in order to provide them with excellent service
- Highlight to customers the legal requirements covering their journey such as passport, visa & health requirements and other details such as check‑in place and time
- Actively enhance Emirates revenue earnings by providing options to customer on all products and services such as Skywards membership, DBB, Dubai stopovers, hotel bookings and upgraded fares
- Actively be involved in suggesting new ideas and providing recommendations on the improvement of the service provided, thereby increasing revenue and ensuring Emirates success as a market leading
- Support Travel Agents by assisting them in making bookings with special arrangements
- Advise and guide Travel Agents on quoting special fares and completing ticketing formalities
- Fulfil Emirates online queries and other complex activities such as medical cases and special services
- Deputies for the Customer Sales and Service Team Leader in their absence and provide help and support to junior team members and assist in coaching and development activities.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Assistant
G4S
Dubai
08.2015 - 01.2021
- Emirates
- Giving customers information about their flights and help them to get a better chance exploring the airport by a easy way and running peak times at one off the busiest airports all over the world
- Provide an efficient and effective service to customers, understanding their needs and requirements, working to exceed these wherever possible.
Medical sales representative
Mebaco company
Alexandria
09.2013 - 08.2015
- Selling the company's medications to doctors, pharmacists, and other relevant healthcare professionals
- Scheduling appointments with doctors, pharmacists, and other healthcare professionals to promote company medications
- Developing an in‑depth understanding of company medications
- Building and maintaining good business relationships with customers to encourage repeat purchases
- Following up on leads generated by the company
- Preparing presentations for potential customers
- Researching competitor’s medications and their respective market performances
- Keeping abreast of new developments in the medical field to determine the effect of such developments on the company's business strategies.
05.2011 - 07.2013
Education
Bachelor Of Science - undefined
Alexandria University
Airport Service Programme Dubai Airport Training Program - undefined
Aug 2014
IELTS - undefined
University of Cambridge
Excellent communications skills Microsoft Word Excel - undefined
Jun 2012
References
References available on request. References
Courses
Timeline
Hotel Manager
HFS properties linited
04.2023 - Current
Senior Customer Service Representative
Emirates Airline
09.2021 - 03.2023
Customer Service Assistant
G4S
08.2015 - 01.2021
Medical sales representative
Mebaco company
09.2013 - 08.2015
05.2011 - 07.2013
Bachelor Of Science - undefined
Alexandria University
Airport Service Programme Dubai Airport Training Program - undefined
IELTS - undefined
University of Cambridge
Excellent communications skills Microsoft Word Excel - undefined
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