Hazel Wood

• Provide support using sign language (BSL, SSE).

• Use additional strategies such as lip speaking; taking notes;

drawing pictures and using gestures.

• Work to provide support face to face and/or online.

• Provide support using clear speech.

• Modification of written materials (where necessary).

• Provide support in a flexible way (including use of

appropriate communication tactics)

• Supporting clients with additional needs adjusting language/styles to give clear understanding
• Delivered clear interpretation by accurately translating spoken language into British Sign Language.

• Boosted passenger confidence for safe travel with diligent surveillance of airport premises.
• Hold CTC and DBS clearance.
• Part of a team processing over 50K passengers daily.
• Managed access control points effectively to maintain secure environment in the airport.
• Conducted random screenings on passengers and crew members, maintaining high level of vigilance at all times.
• Prevented illegal items from entering aircrafts by carrying out detailed luggage inspections.
• Prevented potential threats by identifying and reporting suspicious activities promptly.
• Improved airport safety standards by consistently adhering to aviation security regulations.
• Adhered to standards set by DfT.

• Streamlined communication channels, enhanced internal information flow.
• Fostered a positive work environment with regular team-building activities.
• Coordinated cross-departmental collaboration for improved workflow.
• Facilitated staff training, resulting in better customer service.
• Led performance reviews, identified areas for improvement.
• Optimised resource allocation for increased profits.
• Delegated tasks efficiently to maximise productivity.
• Ensured high standards were adhered to ensure compliance with local authority licensing rules
• Managed over 20 direct reports.