Hazel Spasov

• Provided exceptional levels of customer service consistently; creating loyal customers .
• Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
• Demonstrated excellent problem-solving skills when dealing with complex customer issues.
• Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
• Improved customer relations by managing customer complaints effectively.
• Communicated effectively with colleagues to ensure seamless service delivery.
• Offered helpful advice on product selection, leading to increased sales.
• Assisted in the training of new staff members, ensuring consistency in service delivery.
• Utilised product knowledge effectively whilst assisting customers with purchases decisions.
• Prioritised tasks during busy periods for maximised productivity .
• Organised stock shelves neatly to improve the overall appearance of the shop floor.
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Built positive customer rapport through friendly, professional communication.

• Provided exceptional levels of customer service consistently; creating loyal customers .
• Utilised product knowledge effectively whilst assisting customers with purchases decisions.
• Collaborated well within a team setting, fostering a positive working atmosphere .
• Offered helpful advice on product selection, leading to increased sales.
• Handled cash transactions accurately, maintaining financial integrity of the till.
• Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
• Organised stock shelves neatly to improve the overall appearance of the shop floor.
• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
• Listened actively to customer concerns, confusions and needs for excellent communication.

• Provided crisis intervention during high-stress situations, ensuring immediate support was delivered.
• Improved service user well-being by providing emotional support and practical advice.
• Maintained up-to-date case records for accurate documentation of progress or concerns.
• Coordinated with multi-disciplinary teams to create comprehensive care plans.
• Increased client independence with the development of personalised coping strategies.
• Advocated for clients' rights to healthcare and social services assistance.
• Conducted thorough assessments of client socio-economic status which helped tailor more effective aid interventions.
• Designed individualised care plans that reflected each client's unique needs and preferences.
• Advised families on available resources and services, enabling informed decision-making regarding care options.
• Established trustful relationships with clients to facilitate open communication.
• Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
• Assessed client needs for appropriate referral to specialist services.
• Responded calmly to manage crises and emergency situations.
• Advocated on behalf of service users to protect their best interests.
• Collaborated with other professionals in health and social care to coordinate holistic support.
• Worked with community organisations to create access to resources and assistance to meet client varying needs.
• Established and maintained professional relationships to offer objective guidance and support.
• Safeguarded client information with strict adherence to privacy and data security policies.
• Maintained accurate, up-to-date and confidential files in line with reporting standards.
• Promoted client well-being through effective case management, counselling and advocacy.
• Managed assigned caseload documentation in alignment with regulatory requirements and standards.
• Reported on case progress, updates and interventions in alignment with regulatory standards.
• Guided clients through application processes for governmental assistance.
• Advocated for client needs and rights with court officials, law enforcement personnel and regulatory agencies.
• Assisted disabled individuals in navigating systemic needs and programmes to meet required case management metrics.
• Promoted independence and positive wellbeing when working with vulnerable adults and children.
• Attended regular training and supervision workshops for improved service user support.
• Oversaw multiple social work cases simultaneously, directing assessments, conducting interviews and recommending best courses of action.
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
• Kept detailed, accurate records for well-maintained care continuity between support staff.

Experience in the above post reflects social work experience already noted in CV with Shetland Islands Council.

• Provided high quality patient care by administering medication, conducting routine checks and updating medical records.
• Collaborated with multidisciplinary team for improved patient outcomes.
• Ensured adherence to nursing standards by maintaining up-to-date knowledge of nursing practices and ethics.
• Assisted doctors during procedures, ensuring successful operations.
• Carried out infection control measures resulting in reduced risk of hospital-acquired infections.
• Facilitated the recovery of patients through constant monitoring and evaluation of condition.
• Enhanced patient comfort during treatment by providing emotional support and reassurance.
• Liaised effectively with patients' families, facilitating communication between medical staff and family members.
• Conducted triage in accident and emergency department for effective patient management.
• Demonstrated excellent interpersonal skills, fostering strong relationships with colleagues and patients alike.
• Administered injections, took blood samples to aid in accurate diagnosis.
• Participated regularly in professional development activities to enhance nursing skills.
• Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
• Maintained accurate, up-to-date patient records, maximising data accuracy.
• Established positive rapport with patients and families through active listening and compassionate care.
• Conducted informative handovers at shift end through concise and accurate reporting and communication.
• Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
• Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.