Summary
Overview
Work history
Education
Skills
Personal Information
Custom
Timeline
Generic
Hazel Phiri

Hazel Phiri

Orpington

Summary

I am a talented hardworking individual who is looking for the next challenge after opening a new Hospital and Outpatient department in the City of London. I am a leader who ensures that teams are engaged and motivated to deliver excellent patient centered care. Driven professional with talent for leadership and strategic planning. Skilled in team management and project coordination, with strong communication and problem-solving abilities. Committed to driving departmental success and innovation in a Healthcare senior leadership role.

Overview

20
20
years of professional experience
4026
4026
years of post-secondary education

Work history

Head of Department Outpatients and Pre-assessment

Nuffield Hospital at St Bartholomew's
03.2021 - 07.2025
  • Involved with setting up and commissioning a new Hospital.
  • Following the build from floor plans - site visits - an Outpatient department building
  • Outpatient department: 21 consulting rooms, 5 treatment rooms
  • Building consultant clinic preferences
  • Managing equipment/procurement lists/ consumables, suppliers and reps
  • Managing recruitment/ On boarding of staff/ Delivering an occupational health service at a satellite site/ Mass induction and training of new members of staff/ Delivering a flu campaign
  • Arranging and providing clinical training for new members of staff (BLS trainer)
  • Creating policies, patient pathways, patient journey mapping
  • Performing patient scenarios - Testing all systems/ Day in the life of a patient in Outpatient and emergency evacuations of an unwell patient.
  • Building relationships with pathology lab- procuring all pathology consumables for the hospital
  • Health and safety/ COSSH/Business Continuity Plan/Risk assessments/Fire safety/ incident reporting
  • CQC registration preparation: Key lines of enquiry (Safe, caring, responsive, effective, well led)
  • Supporting a new EPR systems roll out- TRAKCARE
  • Motivating and keeping an engaged team through multiple delays/ setbacks/ redeployment
  • Project phase March 2021- March 2022
  • Implementation phase March 2022-August 2022
  • BAU September 2022 ongoing
  • Current projects: Building our pathology catalogue with NHS Barts, Building our Outpatient utilisation, Medical records retention period roll out, Upgrade of the new Trakcare version/ prescribing/reduce paper, Outpatient activity and revenue drive, DDM - room rental fees, Pre-assessment stabilisation

Clinical Services Manager Outpatients

King Edward VII Hospital
05.2018 - 03.2021
  • Managing Outpatient areas: EKH building, Charter house, Ophthalmology, Main hospital consulting rooms and The London Orthopaedic clinic
  • Managing a team of Nurses and HCA'S
  • Management of Training: Mandatory
  • Management of Audits
  • Management of incidents, complaints and patient satisfaction surveys
  • Recruitment: Appraisals, 1:1, performance management
  • Quality improvement projects: Minor procedures
  • Maintaining key relationships: Consultants/ service users
  • Duty Manager /Matron's office
  • Management of accounts
  • Supporting business growth and projects
  • Attending relevant meetings: Clinical governance, Senior management meetings etc
  • Working according to King Edward VII Hospital values
  • Participating in CQC readiness and preparation: Last inspection December 2018

Lead Nurse/interim cover for Director of clinical services

BMI Syon Clinic
05.2016 - 05.2018
  • Managing Clinical Services: Outpatient clinics, Minor procedures and Walk in services
  • Managing a team of Nurses and HCAs: Rostering and team allocation
  • Management of Audits: Monthly clinic audits and actions (WHO checklist, consent, health records etc)
  • Management of Appraisals: Annual appraisals and reviews
  • Management of Rotas/ @work /Absence management
  • Management of Complaints and incidents: Riskman
  • Maintaining good work relationships with Consultants/ Physicians
  • Recruitment: Performing interviews and Participating in Job fairs and Open days
  • Performing Peer review (Provider visits)
  • Attending relevant meetings
  • Participating in MPU project
  • Working in accordance with BMI values
  • Working in accordance of NMC code of professional conduct
  • Clinical Governance - Care Quality Commission preparation and readiness
  • Participating in patient satisfaction surveys
  • Stock management
  • Responsibilities: Clinical
  • Phlebotomy/ venepuncture/ pathology
  • Supporting various Consultant led clinics (Dermatology, Plastics, Cardiology, Gynaecology, Urology etc)
  • Supporting Urgent care services and GP clinics
  • Assisting with minor ops (Dermatology, Plastics, General surgery, Gynaecology, Podiatry etc)
  • Pre and post-operative care
  • Management of Pathology reports
  • Performing cardiology tests: ECG, 24hr,48hr, 72hr ECG tape monitoring etc
  • Health Assessments
  • Orthopaedic clinics: Cast removal/ assist in application
  • Chaperoning/Wound management/ Ear irrigation
  • General checks: rooms, room & fridge temp, resus trolley checks etc
  • Mandatory training: PILS, ILS, IPC, Manual handling, Safeguarding etc

Laser Specialist Nurse

Silk Skin Laser Care Clinic - Harley street London
09.2014 - 05.2016
  • Setting up and assisting with Managing Silk skin laser care clinic
  • Managing the clinic diary, setting up CQC (Policies, COSHH, Risk assessments, Complaints handling etc)
  • Creating treatment Policies and Protocols/ Treatment logging, documentation/ record keeping
  • Performing non surgical consultations
  • Performing treatments: Laser hair removal & Stretch mark removal, Scar revision, Pigmented lesions, Vascular lesions, Photo rejuvenation & Fungal nail treatment, Body contouring & skin tightening/ cellulite treatment.
  • Room checks and general housekeeping/ front of house/ IT skills and managing social media: Twitter, Facebook & Youtube
  • Managing High Profile Patients/ Journalists & PR

Aesthetic Nurse/ Head of Lipo experts & Surgical nurse

The Cavendish Clinic
06.2014 - 09.2014
  • Setting up and managing Lipo experts
  • Performing 3D lipo, Zeltiq, Velashape, Bio slimming treatments
  • Performing Laser treatments- Candela Lasers
  • Chaperoning, minor ops, performing Surgical and non surgical consultations
  • Pre & post operative care

Lead Cosmetic/Dermatology & Musculo-skeletal Nurse - Outpatient clinic

BUPA Health Clinics Basinghall street & Mortimer Street
03.2011 - 05.2014
  • Managing the Dermatology & Cosmetic suite
  • Assisting with Dermatology procedures
  • Assisting with Musculo-skeletal procedures (x-ray guided & ultra sound guided) Epidurals, Nerve block injections, Prolotherapy, Discography & Joint injections
  • Performing Cosmetic procedures: Dermal filler injections, Laser, Skin peels, Microdermabrasion & Dermapen.
  • Pre & post procedure care for Dermatology and MSK patients
  • Diary management/ Phlebotomy & ECG
  • Management of specimen (Mycology, swab taking & histology)
  • Chaperoning
  • Managing stock levels and ordering, General administration & IT (BOSS)
  • General checks (room checks), Laser maintenance (LPA)
  • Record keeping & Drugs management/ Updating protocols and policies
  • Liaising with Dermatologists, MSK Doctors and GP's, Performing consultations for Cosmetic treatments
  • Liaising with our Laser provider/ LPA
  • Complaints management, diary management, adverse incident management

Team Supervisor

The Harley Medical Group
06.2007 - 03.2011
  • Chaperoning patients during Surgeons consultations
  • Assisting with pre and post-operative surgical consultations
  • Assisting surgeons with minor procedures
  • Wound dressing/ wound management and follow up care
  • Management of appointments
  • Pre op checks: Blood pressure, ECG's & Phlebotomy.
  • Management of test results
  • Liaising with Surgeons and Anaesthetists
  • Stock management/Drugs management
  • Wound management(surgeon's instructions) & photography.
  • Infection control/ wound surveillance
  • On call for emergencies after hours
  • Treatments Performed: Laser hair removal with the Alexandrite laser 755nm and the ND YAG 1064nm. All skin types.
  • Thread vein removal, Medical Microdermabrasion, Agera skin peels.
  • Aesthera (PPX) IPL: Treatments for facial rejuvenation, acne and rosacea.
  • Dermal fillers: Teosyal, Restylane and Juvederm products.
  • Laser protection supervisor - ensuring patient and nurse safety when administering treatments. Appropriate eyewear specification.
  • Local rules and Policies management and ensuring that these are adhered to.
  • Laser maintenance and management with engineers and manufacturers- Cynosure/ Aesthera.
  • Perform Minor repairs on the lasers: sacrificial windows, changing fibre optics and changing fuses.
  • Maintenance of cooling systems: ensuring that they function at optimal levels and defrosted.

Sister

Hospital of St John's and St Elizabeth's
01.2006 - 01.2007
  • Worked on the following settings: Surgical Wards, Orthopaedic and Plastics, Medical wards & Care of the elderly

Education

Diploma of Higher Education - Nursing

Buckinghamshire University College
05.2004

ILM Level 5 Leadership and Management -

Florence Nightingale Leadership Programme - undefined

Leadership Level 5 apprenticeship - undefined

01.2023 - 01.2025

Skills

  • Staff training techniques
  • Performance measurement
  • Leadership excellence
  • Communication proficiency
  • Staff recruitment
  • Staff development
  • People Management
  • Performance Management
  • Training and mentoring
  • Key Performance Indicator monitoring

Personal Information

Date of birth: 11/28/83

Custom

01I9472E- REVALIDATED 2023

Timeline

Leadership Level 5 apprenticeship - undefined

01.2023 - 01.2025

Head of Department Outpatients and Pre-assessment

Nuffield Hospital at St Bartholomew's
03.2021 - 07.2025

Clinical Services Manager Outpatients

King Edward VII Hospital
05.2018 - 03.2021

Lead Nurse/interim cover for Director of clinical services

BMI Syon Clinic
05.2016 - 05.2018

Laser Specialist Nurse

Silk Skin Laser Care Clinic - Harley street London
09.2014 - 05.2016

Aesthetic Nurse/ Head of Lipo experts & Surgical nurse

The Cavendish Clinic
06.2014 - 09.2014

Lead Cosmetic/Dermatology & Musculo-skeletal Nurse - Outpatient clinic

BUPA Health Clinics Basinghall street & Mortimer Street
03.2011 - 05.2014

Team Supervisor

The Harley Medical Group
06.2007 - 03.2011

Sister

Hospital of St John's and St Elizabeth's
01.2006 - 01.2007

Florence Nightingale Leadership Programme - undefined

Diploma of Higher Education - Nursing

Buckinghamshire University College

ILM Level 5 Leadership and Management -

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Hazel Phiri