Summary
Overview
Work History
Education
Skills
Timeline
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Hazel Lynn

Evesham,WORCS

Summary

Currently working as a Hairdresser and Training Academy Receptionist and looking to increase knowledge and opportunities. A professional and approachable receptionist with commitment to creating welcoming environment and delivering exceptional customer service. Skilled in communication and organisation, ensuring smooth operations and positive interactions.

Working background is mainly office based and highly experienced in administrative roles, with focus on delivering exceptional support services in fast-paced environments. An adaptable and professional individual with proven ability to manage tasks and communicate effectively. With strong organisational skills and extensive knowledge on up to date computer systems, quickly learning and adapting to change. Always demonstrating a high level of varied skills to meet the needs and requirements of the business and the customers

Overview

18
18
years of professional experience

Work History

Receptionist

Muse Hair and Beauty
Evesham, Worcestershire
11.2022 - 02.2025
  • Deliver front of house duties with warm and professional manner.
  • Dealing with over 50 clients per day and managing work diary of over 15 stylist.
  • Manage bookings using Phorest software to schedule, cancel and re-arrange appointments.
  • Prioritise tasks to maintain reliable service throughout peak times.
  • Manage phone calls and emails, resulting in effective communication flow.
  • Utilised multi-line telephone system to manage incoming calls effectively.
  • Represented company and promoted brand with exceptional service and presentation.

Office Manager

Aqua Clean Services
12.2015 - 11.2022
  • Company Overview: Remote
  • Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
  • Dealing with over 250 customers monthly
  • Building and up dating company's Website and Social Media pages
  • Processed invoices and purchase orders with high attention to detail.
  • Performed general administrative tasks to ensure smooth day-to-day functioning.
  • Updated company databases by inputting new employee contact information and employment details.
  • Managing sales and expenses, preparing company books ready for accountants.

Fuel Sales and Administrator

Countrywide Farmers
09.2013 - 12.2015
  • First point of contact for electronic customers, sales reps, large customers and buying groups
  • Team working with over 200 employees
  • Order processing from customers and sales reps, ensuring orders and accounts are managed correctly and accurately
  • Opening and managing new customer accounts and sales rep accounts
  • Continually promoting offers and cross selling to customers
  • Trying to gain new business by telephone or email to potential clients
  • Diarising orders for large customers to ensure regular oil top ups
  • Promoting business and offers to gain sales.
  • Debt chasing (out bound calls)
  • Order processing and customer service (inbound calls)
  • Use of various computer and telephone systems including Excel, Word and CRM
  • Holiday cover for Fuel Stocks Manager, to include buying in bulk stock for distribution, Watching fuel markets to ensure correct purchases are made and providing fuel cost prices for daily pricing.

Business to Business Animal Feed Customer Advisor

Countrywide Farmers
06.2011 - 09.2013
  • Order processing from customers and countrywide reps
  • Opening new customer accounts
  • Debt cashing
  • Diary orders for large customers
  • Looking after local accounts for your personal sales area for customers and countrywide reps
  • One point of contact for regional sales reps in your local region

Telemarketing

05.2011 - 02.2012
  • Outbound campaigns to new and existing customers to promote new offers throughout the business
  • E-commerce, placing telephone web orders from customers and dealing with any queries
  • LPG, Fuel and Autogas customer service overflow calls- dealing with customer orders, queries and complaints
  • Rewards card scheme-ensuring customer queries are dealt with quickly and efficiently
  • Using CRM to identify the customer's background and cross sell

Training Part Time Assistant Manager

05.2011 - 05.2011
  • Training included: Opening and closing the shop, preforming end of day duties, cashing up ensuring all duties for the day have been actioned by colleagues, floor walks to ensure the shop floor is well maintained and running smoothly, Organising staff members for their shifts to enable all day to day duties are carried out quickly and efficiently
  • A total of a four-week course was to be carried out in order to progress to Assistant manager
  • The course was split over a period of 2 weeks at a time, during this time the position at Countrywide Farmers was offered to me providing me with full time hours

Sales Colleague

Peacocks Clothing Store
06.2007 - 05.2011
  • Assisting customers with the selection of products, processing payments, managing stock levels within my department and ensuring the shop floor is well maintained
  • My main role within the store was to maintain the appearance of the largest in store department, ladies
  • Responsibilities included ensuring front stands look presentable and enticing with the latest fashion lines presented, ensuring the correct POS is used throughout the department and general house keeping duties

Education

Certificate of Higher Education - Travel & Tourism

WCG
Evesham, Worcestershire

Skills

  • Excellent communication skills
  • Ability to work independently
  • Team Working
  • Time-management
  • Attention to detail
  • Self-motivated
  • Task prioritization
  • Commercial awareness

Timeline

Receptionist

Muse Hair and Beauty
11.2022 - 02.2025

Office Manager

Aqua Clean Services
12.2015 - 11.2022

Fuel Sales and Administrator

Countrywide Farmers
09.2013 - 12.2015

Business to Business Animal Feed Customer Advisor

Countrywide Farmers
06.2011 - 09.2013

Telemarketing

05.2011 - 02.2012

Training Part Time Assistant Manager

05.2011 - 05.2011

Sales Colleague

Peacocks Clothing Store
06.2007 - 05.2011

Certificate of Higher Education - Travel & Tourism

WCG

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Hazel Lynn