Hazel Joyce
Summary
Dedicated student with a strong work ethic and expertise in customer service. Demonstrates communication and collaboration skills, ensuring efficient service even under pressure. Proficient in time management, complaint handling, and allergy awareness. Committed to maintaining high standards of food and drink running, table clearing, and customer satisfaction.
Overview
5
5
years of professional experience
Work history
A Level Tutor
MyTutor
2026.05 - Current
- Tutoring year 12 & 13 students in Psychology and Law A level
- Maintained records of each student's progress, identifying areas needing further improvement.
- Provided additional resources outside tutoring hours for continued self-study.
- Fostered a positive learning environment to enhance student focus.
- Improved academic performance through targeted tutoring sessions focused on trouble areas.
- Simplified complex topics using practical examples and analogies in teaching approach.
- Assisted students in essay writing and report structuring skills, improving overall grades.
Cafe assistant
Root One Garden Centre
2023.09 - 2025.09
- Delivered friendly customer service and worked as part of a team to ensure efficiency.
- Cleaned kitchen areas, food counters, and cooking utensils.
- Stocked counters, refrigerators and food service bars with fresh supplies.
- Followed health and safety standards to protect customers from illness and cross-contamination.
- Cleaned tables quickly after customers left to maximise restaurant capacity.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Communicated effectively with team members, resulting in smooth operations.
- Prepared hot beverages to meet individual customer preferences perfectly.
- Handled money transactions accurately, reducing discrepancies at the end of shifts.
- Fulfilled all duties as assigned during peak hours for effective operation of the café.
- Trained and supported new junior staff.
Crew member
McDonalds, Benson
2024.02 - 2024.05
- Packed and checked orders in a high-volume environment
- Worked collaboratively with team members during busy periods and high-volume orders
- Delivered orders to customers in-store and at the drive-thru window
- Prepared drinks and assembled customer orders
- Attended to customers with friendly and accurate service.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Flexibly took on various roles to support workflow.
Cafe cleaner
Stoke Row Store
2021.09 - 2023.04
- Worked independently after closing hours
- Cleaned surfaces and washed up cafe equipment
- Vacuumed floors and ensured general cleanliness
- Deep cleaned coffee machine and food preparation areas
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Cleaned and dried windows, mirrors and glass surfaces.
Education
BSc - Psychology
University of Bath
A-Levels - Law (A), Psychology (A), English Literature & Language (A)
Skills
Communication
- Teamwork and collaboration
- Time management
- Ability to work under pressure
- Food hygiene and service
- Allergy awareness
- Strong work ethic
- Complaint handling
- Table clearing
- Food and drink running
Accomplishments
- Silver Duke of Edinburgh Award
- Student Leader
References
Kelly McGuinness - Root one Cafe and Garden Centre
01491 836277, cafe@root-one.co.uk
Timeline
A Level Tutor
MyTutor
2026.05 - Current
Crew member
McDonalds, Benson
2024.02 - 2024.05
Cafe assistant
Root One Garden Centre
2023.09 - 2025.09
Cafe cleaner
Stoke Row Store
2021.09 - 2023.04
A-Levels - Law (A), Psychology (A), English Literature & Language (A)
BSc - Psychology
University of Bath