Summary

Overview

Work history

Education

Timeline

HAZEL HARDING

PO30

Summary

Results-oriented and highly skilled Office Manager/Senior Administrator with a proven track record in overseeing diverse administrative functions within both corporate and charity organisations. Adept at creating and implementing efficient office systems, optimising workflows, and ensuring seamless day-to-day operations. Demonstrated expertise in Health and Safety management, consistently prioritising a safe and compliant work environment.

Overview

years of professional experience

years of post-secondary education

Work history

Office Administrator

Island Foods IOW

Isle of Wight

06.2025 - 04.2026

Taking orders - processing online and over the phone
Balancing out cash tills
Allocating cash received and BACS payments
Sending statement of accounts
Issuing gift certificates
Dealing with online, email and phone enquiries
Processing supplier invoices for payment
Adhoc project work
General office duties
Ensured compliance with health and safety regulations at all times.

Career Break / Carer

01.2021 - 04.2026

Career pause whilst providing care responsibilities.

Senior Administrator / Office Manager

CRI/WDP

Romford, Essex

05.2006 - 04.2026

Office Management - duties include but not limited to:
Managed reception and receptionists, front line for clients and visitors
Taking and producing minutes for Governance meetings / Multi Disciplinary meetings / Staff Grievance
Coordinated and maintained office organisation to keep facilities efficient, organised and professional.
Prepared PO’s and arranged timely payment, processed expenses and petty cash.
Oversaw staff training for volunteer employees, ensuring all staff training was up-to-date.
Clinical Administration - duties include but not limited to:
Supporting medical consultant and specialist nurses (detox/prescribing).
Ordering Clinical Stock
Calibration of medical devices
Ensuring test kits/clinical goods are within date
First point of contact for toxicology - ordering and receiving results
Prescription management
Liaising with pharmacies registered to clinical exchange program - PHARMAOUTCOME
Using PHARMAOUTCOMES platform for community pharmacies and Commissioners.
Input of data and analysis – preparing reports for monthly Commissioners report
Using various database systems, including CRIIS, Poppy, DET etc and national database - PHARMAOUTCOMES
Health & Safety Lead – duties include but not limited to:
Completing risk assessments (COSHH, Fire, Manual handling, Asbestos, Legionella, Electric, Gas, PPE)
Premises checks (daily/weekly/monthly/quarterly/annually)
Arranging building maintenance and professional checks to be carried out - ensuring all safety/fire equipment is maintained correctly and certificates upkept.
Training staff for various H&S roles and responsibilities
Updating all H&S noticeboards and ensuring clear signage throughout premises
Updating all staff on H&S issues
Carrying out fire evacuations drills
Ensuring fire extinguishers and security alarms are tested and operational
Carrying out/updating staff DSE assessments and implementing any requirements as necessary
Environment lighting temperance
Ensuring CQC regulations complied and protocols adhered to
Preparing for CQC visits and implementing CQC recommendations
Responded to, researched and resolved issues from internal staff, external departments and patients.
Kept up to date on new health and safety legislation to comply with and improve safety standards.
Conducted safety audits and risk assessments to maintain compliance with health and safety policy.

Shipping clerk

Cross Trades

Hainault, Essex

08.1998 - 05.2006

Credit control supervisor

P&O Nedloyd - Capital Gate

Hainault, Essex

09.1991 - 05.2006

Responsible for overseeing and managing the credit control functions within the department. Ensuring that the company's credit policies and procedures are implemented effectively to minimise financial risk, by overseeing credit risk, collections, and account reconciliation activities.

Sales ledger clerk

Cranbrook Electrical Holdings

Ilford, Essex

03.1985 - 09.1991

Accounts Clerk

Hire & Mechanical Services

Chadwell Heath, Essex

07.1984 - 03.1985

Gathered order amounts, discount rates and all other information needed to calculate bills receivable.
Reviewed and maintained contracts with service providers.
Troubleshoot to resolve routine errors and discrepancies and recommended possible improvements.
Updated accounting records with new payments, balances and customer information.

Insurance Clerk

Prudential Assurance Ltd

Holborn, Camden

07.1978 - 07.1984

Processed invoices, mailing documentation to clients.
Performed administrative tasks including communicating with clients, distributing mail and scanning documents in timely manner.
Modified, updated and processed existing policies, ensuring complete accuracy.
Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.