Summary
Work history
Skills
Education
Additional information
Generic

Hazel Clarke

Norwich

Summary

Dedicated professional with expertise in Microsoft Office Suite, customer service, logistics management, and dispatch coordination. Demonstrates a strong ability to streamline operations and enhance efficiency through effective coordination and management of logistics processes. Committed to delivering exceptional service and support, aiming to leverage skills in a dynamic environment that values growth and innovation.

Work history

Transport Co-ordinator

The BOC Group
Thetford, Norfolk
2017.02 - 2025.10
  • Debrief drivers on their return and update computer systems to reflect this
  • Planning and organizing of shift plan to achieve the required operational service levels
  • Wages for both core personnel and agency using various computer programs -sap for 2 sites
  • Fuel entering on to in house system recon at end of month
  • Legal, compliance to adhere to the legal requirements of 'O License'
  • Infringement reports
  • Conference calling
  • Cover duties for the Transport Manger when on holiday for both sites
  • Site security first call alarm contact First aider for site
  • Regular training via fors and, elevate.
  • Various management reports and trunking manifests
  • Talking to / with outside contractors to make sure all vehicles are compliant i.e. service defects tail lifts lolar and cellar ropes.
  • Maintained all channels of communication with all other areas of the business acting upon emergency deliveries when required
  • Gate checks on vehicles and loads
  • DGSA ADR Drivers / Vehicle audits
  • Driver licence checks also eyesight checks
  • Enter and driver accidents on to computer system ready for management to do investigation
  • Vehicle downloads

Transport Supervisor

B&Q Contract Diss – Wincanton
Diss, Norfolk
2016.06 - 2017.03
  • Investigate any accidents that occur, compiling all paperwork taking photographs statement taking etc.
  • Ensure control and monitor of driver compliances, digital downloads and vehicle downloads
  • Planning and organising of shift plan to achieve the required operational service levels are met for the customer
  • To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
  • H&S management ensuring legal compliance with transport contract
  • Taken over duties of the Operations manager
  • Debrief drivers on their return and update computer systems to reflect this
  • Ensure various reports are compiled before end of day and sent off (kpi, rescheduling)
  • Wages for both core personnel and agency using various computer programs (in house and e-tips)
  • Compiling management reports throughout the week and ensuring they meet their deadlines for submission
  • Various conference calls
  • Office and warehouse security i.e. key holder for alarm etc

Transport Controller

British Sugar Contract – Wincanton
Downham Market, Norfolk
2015.05 - 2016.01
  • Investigate any accidents that occur
  • Ensure control and monitor of driver compliances, digital downloads
  • Planning and organising of shift plan to achieve the required operational service levels are met for the customer
  • To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
  • Maintained all channels of communication with all other areas of the business and British Sugars customer's services and their customers
  • Utilize vehicles for back loads for other contracts that Wincanton have and deliver to customers

Transport Team Leader

Hermes (Parcelnet)
Tamworth, Staffordshire
2013.08 - 2015.03
  • Planning and organising of the night shift plan to achieve the required operational service levels are met
  • Investigate any accidents that occur
  • Ensure control and monitor of driver compliances, digital downloads
  • To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
  • To maintain all channels of communication with all other areas of the business and depots
  • I was engaged in the team for our qualities to set up this new distribution hub
  • Worked both days and nights
  • Site induction for all new drivers on site also health and safety training for drivers

Night Shift / Day Shift Manager

DHL Supply Chain
Birmingham
2011.04 - 2013.08
  • Responsible for planning, coordinating and supervising all day and night delivery activities
  • Developed and implemented improved supply chain processes and procedures
  • Planned and implemented new processes to improve overall efficiency and reliability
  • Implemented H&S procedures in compliance with Quality & Environment standards
  • Worked closely with H&S management ensuring legal compliance with transport contract
  • Controlled all transport scheduling and planning to ensure efficient utilisation of vehicles
  • Maintained effective communication with all staff to ensure compliance with company policies
  • Proven track record in supporting business development and service improvement activities
  • Coordinated vendor relationship management with sub-contract and out based locations
  • Oversaw all operational activities to ensure all set SLAs and KPIs were achieved

ECO Branch Manager

NIGHTS
Coleshill, Warwickshire
2009.08 - 2011.04
  • Responsible for the organization and prioritization of workload within tight timeframes
  • Managed driver rota's and ensured full delivery coverage through use of agency drivers
  • Maintained vehicles to VOSA and corporate standards addressing any issues arising
  • Developed budgets, forecasts, targets, strategy and business systems & processes
  • Established procedures for documentation of records on all aspects of multiple site issues.

Traffic Controller

DHL Supply Chain
Coventry
2007.05 - 2009.08
  • Marks & Spencer Contract
  • Responsible for day-to-day management of the delivery of boxed and hanging goods
  • Coordinated transport logistics utilising Isotrak tracking systems for timed deliveries
  • Maintained close liaison with key members of M&S team following internal warehouse fire and received commendation for maintaining service during period of restructure

Logistics Planner

NORTH AND ASH
Rugby, Warwickshire
2006.04 - 2007.05
  • Planning of bulk Cement and Ash to Customers reloads out of various points of the Uk, making sure that the strict time limits were met so as not to incur costs or down time
  • Liaising with the south team to make sure all load was covered between both departments
  • Utilising our own vehicles and those of sub-contractors

Skills

  • Microsoft Office Suite
  • Customer service
  • Logistics management
  • Dispatch coordination

Education

GCSEs -

Noel Baker Secondary
Derby
1975.09 - 1980.09

Additional information

  • TECHNICAL SKILLS:
  • Isotrak Tracker
  • Tachomaster
  • AS400
  • Vigo & Pallet Windows Based
  • MS Office Suite
  • Lotus Notes
  • Different in-house planning tools
  • Webfleet
  • Vison - fta
  • SAP
Hazel Clarke