Dedicated professional with expertise in Microsoft Office Suite, customer service, logistics management, and dispatch coordination. Demonstrates a strong ability to streamline operations and enhance efficiency through effective coordination and management of logistics processes. Committed to delivering exceptional service and support, aiming to leverage skills in a dynamic environment that values growth and innovation.
Work history
Transport Co-ordinator
The BOC Group
Thetford, Norfolk
2017.02 - 2025.10
Debrief drivers on their return and update computer systems to reflect this
Planning and organizing of shift plan to achieve the required operational service levels
Wages for both core personnel and agency using various computer programs -sap for 2 sites
Fuel entering on to in house system recon at end of month
Legal, compliance to adhere to the legal requirements of 'O License'
Infringement reports
Conference calling
Cover duties for the Transport Manger when on holiday for both sites
Site security first call alarm contact First aider for site
Regular training via fors and, elevate.
Various management reports and trunking manifests
Talking to / with outside contractors to make sure all vehicles are compliant i.e. service defects tail lifts lolar and cellar ropes.
Maintained all channels of communication with all other areas of the business acting upon emergency deliveries when required
Gate checks on vehicles and loads
DGSA ADR Drivers / Vehicle audits
Driver licence checks also eyesight checks
Enter and driver accidents on to computer system ready for management to do investigation
Vehicle downloads
Transport Supervisor
B&Q Contract Diss – Wincanton
Diss, Norfolk
2016.06 - 2017.03
Investigate any accidents that occur, compiling all paperwork taking photographs statement taking etc.
Ensure control and monitor of driver compliances, digital downloads and vehicle downloads
Planning and organising of shift plan to achieve the required operational service levels are met for the customer
To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
H&S management ensuring legal compliance with transport contract
Taken over duties of the Operations manager
Debrief drivers on their return and update computer systems to reflect this
Ensure various reports are compiled before end of day and sent off (kpi, rescheduling)
Wages for both core personnel and agency using various computer programs (in house and e-tips)
Compiling management reports throughout the week and ensuring they meet their deadlines for submission
Various conference calls
Office and warehouse security i.e. key holder for alarm etc
Transport Controller
British Sugar Contract – Wincanton
Downham Market, Norfolk
2015.05 - 2016.01
Investigate any accidents that occur
Ensure control and monitor of driver compliances, digital downloads
Planning and organising of shift plan to achieve the required operational service levels are met for the customer
To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
Maintained all channels of communication with all other areas of the business and British Sugars customer's services and their customers
Utilize vehicles for back loads for other contracts that Wincanton have and deliver to customers
Transport Team Leader
Hermes (Parcelnet)
Tamworth, Staffordshire
2013.08 - 2015.03
Planning and organising of the night shift plan to achieve the required operational service levels are met
Investigate any accidents that occur
Ensure control and monitor of driver compliances, digital downloads
To adhere to the legal requirements of 'O 'License by the control and management of both vehicle maintenance and driver's hours
To maintain all channels of communication with all other areas of the business and depots
I was engaged in the team for our qualities to set up this new distribution hub
Worked both days and nights
Site induction for all new drivers on site also health and safety training for drivers
Night Shift / Day Shift Manager
DHL Supply Chain
Birmingham
2011.04 - 2013.08
Responsible for planning, coordinating and supervising all day and night delivery activities
Developed and implemented improved supply chain processes and procedures
Planned and implemented new processes to improve overall efficiency and reliability
Implemented H&S procedures in compliance with Quality & Environment standards
Worked closely with H&S management ensuring legal compliance with transport contract
Controlled all transport scheduling and planning to ensure efficient utilisation of vehicles
Maintained effective communication with all staff to ensure compliance with company policies
Proven track record in supporting business development and service improvement activities
Coordinated vendor relationship management with sub-contract and out based locations
Oversaw all operational activities to ensure all set SLAs and KPIs were achieved
ECO Branch Manager
NIGHTS
Coleshill, Warwickshire
2009.08 - 2011.04
Responsible for the organization and prioritization of workload within tight timeframes
Managed driver rota's and ensured full delivery coverage through use of agency drivers
Maintained vehicles to VOSA and corporate standards addressing any issues arising
Developed budgets, forecasts, targets, strategy and business systems & processes
Established procedures for documentation of records on all aspects of multiple site issues.
Traffic Controller
DHL Supply Chain
Coventry
2007.05 - 2009.08
Marks & Spencer Contract
Responsible for day-to-day management of the delivery of boxed and hanging goods
Coordinated transport logistics utilising Isotrak tracking systems for timed deliveries
Maintained close liaison with key members of M&S team following internal warehouse fire and received commendation for maintaining service during period of restructure
Logistics Planner
NORTH AND ASH
Rugby, Warwickshire
2006.04 - 2007.05
Planning of bulk Cement and Ash to Customers reloads out of various points of the Uk, making sure that the strict time limits were met so as not to incur costs or down time
Liaising with the south team to make sure all load was covered between both departments
Utilising our own vehicles and those of sub-contractors