Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Hazel Campbell

Perth

Summary

Dependable and empathetic professional with a strong ability to work under pressure and excel in team environments. Known for honesty, punctuality, and excellent communication skills, fostering collaboration and trust. Committed to delivering results while maintaining a focus on understanding others' needs and contributing to collective success.

Overview

45
45
years of professional experience
3
3
years of post-secondary education

Work history

Customer service representative

SSE/OVO
Perth
02.2008 - Current
  • Assisted customers by providing accurate information and resolving inquiries in a timely manner.
  • Offering empathetic assistance to any customer concerns.
  • Handled high volumes of incoming calls whilst maintaining a professional and courteous manner.
  • Documented customer interactions and feedback to ensure effective follow-up on issues.
  • Collaborated with team members to develop strategies for improving customer satisfaction.
  • Trained new staff on call handling procedures and company policies to enhance service delivery.
  • Adhered strictly to data protection regulations during all interactions with customers.
  • Stayed calm under pressure, offering empathetic assistance to upset customers.

Cook manager

Sodexho
Perth
04.1987 - 01.2008
  • Prepared diverse menus by selecting high-quality ingredients and ensuring compliance with health and safety regulations.
  • Managed inventory levels by conducting regular stock checks and implementing efficient ordering processes.
  • Coordinated food preparation and presentation, ensuring timely service and maintaining high standards of quality.
  • Maintained cleanliness and organisation of kitchen, adhering to strict hygiene standards and promoting safe food handling practices.
  • Managed and trained kitchen staff to improve team productivity.
  • Catered special events to create memorable dining experiences eg themed days, birthday parties.

General assistant

Newton House Hotel
Glencarse, Perth
03.1984 - 04.1987
  • Facilitated guest check-in and check-out processes whilst addressing enquiries to enhance customer satisfaction.
  • Prepared breakfast to a high standard.
  • Cleaned rooms for an inviting atmosphere.
  • Enhanced customer satisfaction by promptly attending to queries and requests.
  • Delivered excellent customer service through friendly and polite interaction.

Trainee chef

Tayside Health Board
Perth
09.1980 - 03.1984
  • Assisted in preparation of ingredients ensuring freshness and quality.
  • Maintained cleanliness and organisation of kitchen workspace for optimal efficiency.
  • Supported senior chefs in executing daily menu items while adhering to safety standards.
  • Attended UHI Perth one day a week for two years to improve cooking techniques and skills.
  • Practised knife skills under guidance of experienced chef, improving precision and speed.

Education

City & Guild 705 - Hospitality

UHI Perth
Perth, Perth and Kinross
08.1979 - 07.1980

City & Guild 706/2 - Hospitality

UHI Perth
Perth, Perth and Kinross
08.1980 - 07.1982

Skills

  • Able to work under pressure
  • Empathy understanding
  • Honest,punctual and dependable
  • Excellent communication skills
  • Work well in a team

Affiliations

  • I love to get out in the fresh air and go for long walks in the countryside.
  • I like being in my garden pottering about, planting bulbs and watching them grow.

Timeline

Customer service representative

SSE/OVO
02.2008 - Current

Cook manager

Sodexho
04.1987 - 01.2008

General assistant

Newton House Hotel
03.1984 - 04.1987

Trainee chef

Tayside Health Board
09.1980 - 03.1984

City & Guild 706/2 - Hospitality

UHI Perth
08.1980 - 07.1982

City & Guild 705 - Hospitality

UHI Perth
08.1979 - 07.1980

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Hazel Campbell