Hazel Boyd
Berwick-upon-Tweed,Northumberland
Summary
I am a reliable, efficient worker in a variety of roles. My current role as a admin assistant is a very fast paced environment which takes extreme care due the nature of tasks undertaken. I have to be able to change direction at moment's notice , a single phone call or email can change a days work load immensely.
In my previous roll, working for Asda, i covered many roles from shop floor to cash office, community to supervisor where again I had to plan my day but could expect it to alter due to arising issues daily.
I am able to adapt to situation's at a moments notice, and keep a clear mind and an approachable manner in all my roles.
Overview
31
31
years of professional experience
8
8
years of post-secondary education
Work history
Administrative assistant/Attendance Officer
Northumberland County Council
Berwick-upon-Tweed, Northumberland
2017.11 - Current
- Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Interacted professionally with clients providing excellent service at all times.
- Contributed to team effort by accomplishing related results as needed.
- Managed front desk duties to ensure smooth operation of reception area.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Examined, scanned and input documents in software system.
- Opened and routed business parcels and letters.
- Liaised with parents and teachers for improved student attendance.
- Encouraged regular school attendance through close monitoring and communication with families.
- Fostered positive relationships with students, resulting in better academic outcomes.
Administrator/Receptionist
RL Smith&Sons Skip Hire
Whitsome,Duns, Berwickshire
2016.10 - 2017.11
- Scheduled appointments effectively to avoid conflicts or overlaps.
- Facilitated efficient communication for smoother business operations by answering phone calls, emails, and other inquiries.
- Facilitated client satisfaction through professional handling of complaints and feedback.
- Efficiently handling company vehicle maintenance to keep operations running smoothly.
Supervisor/Community Worker
Asda
Berwick-upon-Tweed, Northumberland
2000.09 - 2016.10
- Reduced workplace conflicts through effective communication and negotiation skills.
- Fostered a positive work culture to boost employee morale.
- Managed daily operations to increase productivity.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Coordinated with other supervisors to maintain consistency across shifts.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Organised local workshops to promote healthy living practices.
- Liaised with outside agencies, facilitating access to wider support networks.
- Promoted volunteering opportunities, encouraging civic participation amongst residents,.
- Attended neighbourhood meetings, representing interests of those unable to attend,.
- Enhanced community spirit by organising local events and initiatives.
Sales Assistant
Boots the Chemist
Berwick-upon-Tweed, Northumberland
1995.08 - 2000.09
- General sales assistant roles including working on the till, stock control and cleaning.
- Handling photograph print off orders.
Education
BTEC National - Drama
Newcastle College
Newcastle upon Tyne 1993.09 - 1995.07
GCSEs - Mathematics - English - English Literature - German - Drama - Food Technology - Geography - Music
Blakelaw Comprehensive School
Newcastle upon Tyne 1987.09 - 1993.08
Skills
- Data inputting
- Office equipment operation
- Travel arrangements planning
- Knowledge of gdpr compliance
- Patience and diplomacy
- Flexibility in task handling
- Event planning expertise
- Calendar scheduling
- Customer relationship management systems
- Task prioritisation
- Client relations
- Meeting facilitation
- Telephone etiquette
- Written correspondence
- Event planning
- Confidentiality maintenance
- Travel arrangements
- Records management
- Email handling efficiency
Custom
In my spare time i have been volunteering at my local youth club. I find this very rewarding by helping shape the youth of today.
References
References available upon request.
Timeline
Administrative assistant/Attendance Officer
Northumberland County Council
2017.11 - Current
Administrator/Receptionist
RL Smith&Sons Skip Hire
2016.10 - 2017.11
Supervisor/Community Worker
Asda
2000.09 - 2016.10
Sales Assistant
Boots the Chemist
1995.08 - 2000.09
BTEC National - Drama
Newcastle College
1993.09 - 1995.07
GCSEs - Mathematics - English - English Literature - German - Drama - Food Technology - Geography - Music
Blakelaw Comprehensive School
1987.09 - 1993.08